ServiceNow

• Own the end-to-end ServiceNow platform strategy, ensuring alignment with enterprise architecture, transformation plans, and evolving business requirements.
• Oversee configuration, customisation, and optimisation across CSM, SMP, ITOM, AI Assist and other modules, ensuring best practice.
• Drive platform governance including development frameworks, sprint quality standards, version control, release planning, and design/architecture assurance.
• Identify and champion automation and AI opportunities, including NowAssist, generative AI, and workflow automation to enhance service efficiency and user experience.
• Ensure platform security, regulatory compliance (GDPR, ISO standards), and robust resilience across environments.
• Oversee integrations and API strategies in partnership with architects and technical teams.
• Manage Platform change and risk
• Support our multidisciplinary ServiceNow team (Architects, Developers, Administrators) fostering a strong engineering culture and continuous improvement.
• Mentor team members and ensure clear performance governance, role clarity, and skills progression.
• Act as the senior escalation point for issues, ensuring timely and effective resolution.
• Partner with business leaders, product owners and senior managers to gather requirements, shape demand, and translate priorities into a clear roadmap.
• Collaborate with the CTO and CIO on customer facing innovation, portals, and operations
• Work with the Head of Internal IT to ensure underlying infrastructure supports platform performance and availability.
• Support the ServiceNow User Forum and cultivate a network of ServiceNow champions across the organisation.
• Define and track KPIs including stability, uptime, adoption, feature utilisation, and time to value metrics.
• Provide regular reporting, insight, and improvement recommendations to the CIO and senior leadership team.
• Ensure strong patching, vulnerability management, access controls, and compliance processes.
• Drive the adoption of AI, automation, and workflow optimisation using the latest ServiceNow capabilities.
• Lead the creation of AI driven user stories, agent models, and governance practices to safely scale AI across business functions.
• Champion a culture of experimentation, modern engineering, and platform innovation

ServiceNow Platform Owner

• Design and develop custom solutions within the ServiceNow platform to meet business needs
• Collaborate with stakeholders to translate business requirements into technical specifications
• Participate in agile ceremonies and maintain accurate Jira stories and Confluence documentation
• Raise change requests and manage implementation artefacts
• Build integrations with systems such as Workday and Microsoft Azure-hosted applications
• Support BAU queries, analyse production incidents, and maintain technical documentation
• Participate in system testing, UAT, and deployment to ensure quality and reliability
• Assist with platform upgrades, including skipped records and regression testing
• Stay current with ServiceNow platform enhancements and contribute to continuous improvement

ServiceNow HR Software Engineer

• Create innovative, thought provoking, and highly leveraged insights content
• Develop new insights and ideas through thought leadership
• Provide actionable advice aligned to client's designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials for Gartner events
• Support BTI and Sales: provide market voice to help create content and drive engagement
• Identify research process improvements to enhance service delivery

Senior Principal Analyst, ServiceNow Contract Negotiations, Licensing

• Design, develop and improve software for business, platform, and technology capabilities.
• Development and delivery of high-quality software solutions.
• Ensure that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and engineers.
• Implement effective unit testing practices to ensure proper code design, readability, and reliability.
• Collaborate with colleagues to promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations.

ServiceNow Developer

• Lead platform modernization initiatives, reduce technical debt, review custom solutions, and define reusable platform capabilities.
• Own the design and migration strategy from Guided Decision Trees (GDT) to ServiceNow Playbooks, providing governance and technical leadership.
• Hands-on technical lead responsible for Playbook and GDT development, implementation guidance, and issue resolution.
• Drive innovation across the ServiceNow platform, identify new opportunities, develop proof-of-concepts, and showcase business value.
• Provide architecture leadership across CMDB and ITOM domains, ensuring solution alignment, governance, and successful delivery.

ServiceNow Consultant

• Design, develop, configure, and maintain ServiceNow solutions across key modules including ITSM, ITOM, HRSD, SecOps, GRC, and CSM.
• Develop custom applications, workflows, UI policies, business rules, client scripts, and script includes using JavaScript and the ServiceNow platform APIs.
• Implement and configure ServiceNow integrations with third-party systems using REST, SOAP, and MID Server.
• Translate business and technical requirements into scalable, best-practice ServiceNow solutions.
• Participate in all phases of the software development lifecycle (SDLC), including design, development, testing, deployment, and post-implementation support.
• Conduct code reviews and ensure adherence to ServiceNow development standards and best practices.
• Support the administration, patching, and upgrade of ServiceNow instances across development, test, and production environments.
• Collaborate with architects to design solutions aligned with the ServiceNow platform roadmap and organisational strategy.
• Produce clear technical documentation, including design specifications, test plans, and runbooks.
• Provide third-line support for ServiceNow-related incidents, problems, and change requests.
• Work within secure government or public sector environments, adhering to strict data handling and security protocols.

ServiceNow Developer – Active Security Clearance Required

• Drive Servicenow referral business
• Build, nurture, and manage relationships with Servicenow teams and ecosystem partners
• Align Vonage’s sales reps with their Servicenow counterparts to generate pipeline and close opportunities
• Own executive alignment and sales engagement—position Vonage as Servicenow’s top communication partner
• Plan and lead joint field events with Servicenow (both partner-facing and customer-facing)
• Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes
• Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders
• Drive execution of regional go-to-market strategies with Servicenow and other alliance partners
• Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates
• Represent Vonage at industry events, promoting our brand and ecosystem value
• Manage technical and business escalations to maintain partner success and deal velocity
• Execute against established revenue, activity, and relationship goals
• Support ongoing optimization of alliance processes to enhance partner program impact

ServiceNow Alliance Executive

• Manage the efficient delivery of large-scale technical projects.
• Collaborate with internal and external stakeholders throughout the software product lifecycle.
• Manage delivery, resource allocation, and improvement of technical project capabilities using Agile/Scrum methodologies.
• Collaborate with customers and business teams for customer trails to support technically feasible solutions.
• Identify, assess, and mitigate risks associated with technical projects.
• Manage change requests and communicate with stakeholders throughout the project lifecycle.
• Stay abreast of the latest industry technology trends and evaluate new approaches for improving delivery outcomes.

ServiceNow Technology Lead

• Design, develop and improve software using various engineering methodologies.
• Development and delivery of high-quality software solutions using industry-aligned programming languages, frameworks, and tools.
• Collaborate with product managers, designers, and engineers to define software requirements and strategies.
• Stay informed of industry technology trends and contribute to the organization’s technology communities.
• Adhere to secure coding practices and implement effective unit testing practices.

ServiceNow jobs in United Kingdom

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