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ServiceNow Developer – Active Security Clearance Required
BounteousServiceNow Developer responsible for designing, developing, and implementing solutions on the ServiceNow platform for public sector clients. Collaborating with analysts and stakeholders to deliver high-quality solutions.
Tech Stack
Tools & technologiesITSMJavaScriptSDLCServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, and maintain ServiceNow solutions across key modules including ITSM, ITOM, HRSD, SecOps, GRC, and CSM.
- Develop custom applications, workflows, UI policies, business rules, client scripts, and script includes using JavaScript and the ServiceNow platform APIs.
- Implement and configure ServiceNow integrations with third-party systems using REST, SOAP, and MID Server.
- Translate business and technical requirements into scalable, best-practice ServiceNow solutions.
- Participate in all phases of the software development lifecycle (SDLC), including design, development, testing, deployment, and post-implementation support.
- Conduct code reviews and ensure adherence to ServiceNow development standards and best practices.
- Support the administration, patching, and upgrade of ServiceNow instances across development, test, and production environments.
- Collaborate with architects to design solutions aligned with the ServiceNow platform roadmap and organisational strategy.
- Produce clear technical documentation, including design specifications, test plans, and runbooks.
- Provide third-line support for ServiceNow-related incidents, problems, and change requests.
- Work within secure government or public sector environments, adhering to strict data handling and security protocols.
Requirements
What you’ll need- Proven experience (3+ years) as a ServiceNow Developer with hands-on platform development across multiple modules.
- Strong proficiency in ServiceNow scripting: JavaScript, Glide API, business rules, client scripts, UI actions, script includes, and flow designer.
- Experience configuring and developing within ITSM modules (Incident, Problem, Change, Request, CMDB).
- Solid understanding of ServiceNow integration capabilities: REST/SOAP APIs, Integration Hub, and MID Server.
- Experience with ServiceNow update sets, ATF (Automated Test Framework), and instance cloning.
- Familiarity with ITIL v3/v4 processes and how they map to ServiceNow workflows.
- Strong problem-solving skills with the ability to diagnose and resolve complex platform issues.
- Experience working in Agile/Scrum delivery teams with tools such as Jira and Confluence.
- Excellent communication skills with the ability to engage technical and non-technical stakeholders.
Benefits
Comp & perks- Security Clearance: Active SC Clearance Required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowJavaScriptGlide APIRESTSOAPITSMIntegration HubAutomated Test Frameworkinstance cloningbusiness rules
Soft Skills
problem-solvingcommunicationcollaboration
Certifications
ITIL v3ITIL v4