Senior Principal Analyst, ServiceNow Contract Negotiations, Licensing

Gartner

Senior Principal Analyst in Gartner's BTI group, focusing on ServiceNow licensing and vendor negotiations. Delivering insights, advice, and support to drive client engagement and success in complex projects.

Posted 7/12/2026full-timeEgham • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow licensing and negotiation processes, with a strong focus on SaaS/software contract negotiations and vendor management. Proven ability to create high-value presentation materials and provide actionable insights to clients while managing tight deadlines.

Highest-signal resume keywords

ServiceNow Licensing ExpertiseSaaS/Software Contract NegotiationsVendor ManagementSoftware License Compliance Risk AssessmentStrong Written And Verbal Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationCategory ManagementTechnology ProcurementSoftware Asset ManagementResearch Process Improvement

Soft Skills

Organizational SkillsAnalytical SkillsPresentation SkillsClient Engagement

Certifications & Qualifications

Bachelor's DegreeGraduate Degree Preferred

Industry Keywords

SaaSSoftware AuditsMarket VoiceContent CreationThought Leadership

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Create innovative, thought provoking, and highly leveraged insights content
Develop new insights and ideas through thought leadership
Provide actionable advice aligned to client's designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials for Gartner events
Support BTI and Sales: provide market voice to help create content and drive engagement
Identify research process improvements to enhance service delivery

Requirements

What you’ll need

Bachelor's degree or equivalent experience; Graduate degree preferred
8+ years of relevant field or industry experience
5+ years work experience in SaaS/software contract negotiations, technology procurement, category management, vendor management or software asset management
Extensive, recent, hands-on experience negotiating with ServiceNow (within last 12 months)
Subject matter expertise in ServiceNow licensing and negotiation processes
Experience with software license compliance risk assessment in software audits
Strong organizational skills; ability to work under tight deadlines
Strong written and verbal proficiency; analytical and presentation skills
Ability to engage clients and respond effectively to questions

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options