Salesforce Developer

• Lead the design, development, and expansion of the Salesforce ecosystem.
• Design, develop, and deploy Salesforce solutions, including Agentforce AI agents, Data Cloud 360 pipelines, and integrations with internal and external systems.
• Build and configure Agentforce agents, including prompt templates, agent actions, and flows that automate and enhance business processes.
• Leverage Salesforce Data Cloud 360 to unify, harmonize, and activate customer data across the enterprise, including data streams, identity resolution, and calculated insights.
• Develop and maintain features across Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, Platform).
• Write clean, maintainable code using Apex, Lightning Web Components (LWC), and Flows, adhering to established best practices.
• Support integration requirements using MuleSoft Anypoint Platform or similar tools where needed.
• Support ETL and data integration processes, ensuring accurate, secure, and timely exchange of data across Salesforce and associated tools.
• Collaborate with Product Owners, Architects, and Business Stakeholders to translate business requirements into technical solutions.
• Participate in code reviews and contribute to improving solution designs for quality, performance, and security.
• Support and contribute to CI/CD pipelines for Salesforce deployments.
• Work within the defined environment strategy (Dev, QA, UAT, Prod) and follow release processes.
• Proactively identify and resolve technical issues, escalating to senior team members when appropriate.

Senior Salesforce Developer

• Design, develop, and implement scalable Salesforce solutions, including custom applications, integrations, and Communities/Portal functionality.
• Serve as a senior technical resource for Salesforce, including data migrations, data quality, system integrations, third-party applications, AppExchange products, and custom code.
• Design and implement scalable Salesforce solutions, including Communities and portal functionality, aligned with business and user needs.
• Ensure data integrity, quality, and consistency across Salesforce and integrated systems.
• Participate in multiple concurrent Salesforce projects, balancing priorities, deadlines, and business needs.

• Break/Fix (Production Support)
• Serve as a hands‑on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.
• Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.
• Perform root‑cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.
• Implement fixes using configuration or code changes, following established development standards and change control processes.
• Validate fixes in lower environments and support controlled deployment to production.
• Provide clear technical documentation of issues, root causes, and implemented resolutions.
• Partner with Business Analysts and stakeholders to communicate impacts, timelines, and resolution outcomes.
• Develop incremental enhancements based on well‑defined user stories and acceptance criteria.
• Collaborate with Business Analysts and Solution Architects to refine technical approaches that align with existing platform patterns.
• Implement enhancements using Salesforce best practices, minimizing risk to production stability.
• Support unit testing, system testing, and UAT by resolving defects and refining solutions based on feedback.
• Assist in managing a small, steady enhancement backlog alongside production support responsibilities.
• Ensure all development work adheres to established SDLC, release management, security, and auditability standards—especially in public‑sector or regulated environments.
• Identify recurring issues and contribute to long‑term fixes that reduce technical debt and operational overhead.
• Support evaluation of Salesforce seasonal releases by identifying potential technical impacts and required mitigations.
• Promote platform reliability, maintainability, and performance through disciplined development practices.

• Develop, enhance, and support Salesforce CRM functionality related to lead management
• Execute and own development work within Agile sprint cycles
• Lead more complex technical efforts, including solution design and scalable implementation approaches
• Partner with onshore engineers, offshore developers, and QA teams to deliver high-quality solutions
• Support ongoing business enhancements, enterprise initiatives, and security-driven updates
• Provide day-to-day production support and troubleshooting for Salesforce applications
• Mentor junior engineers and contribute to code reviews and best practices
• Adapt to shifting priorities and evolving requirements in a dynamic delivery environment
• Help ensure performance, stability, and scalability of Salesforce solutions across supported business units
• Collaborate closely with the Salesforce Development Manager and broader engineering team

Senior Salesforce Engineer

• Designing, developing, testing, and deploying custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, Flows, and other Salesforce technologies
• Developing scalable solutions that align with business processes and organizational goals
• Designing, maintaining, and troubleshooting integrations between Salesforce and external systems using REST and SOAP APIs
• Supporting data migration, validation, and ongoing data maintenance activities
• Building and maintaining reports, dashboards, and custom data structures that provide actionable insights for leadership and operational teams
• Participating in all phases of the Software Development Life Cycle (SDLC)
• Partnering with leadership, end users, and external vendors to identify business needs and recommend technical solutions

• Help develop Salesforce solutions under guidance from senior engineers.
• Help build scalable and reliable components using Salesforce technologies such as Lightning Web Components (LWC), Apex classes, and Visualforce pages.
• Follow established standards set by the Architecture and Engineering teams.
• Maintain clean, efficient code for Salesforce customizations and configurations.
• Participate in code reviews to learn best practices and improve technical skills.
• Collaborate with team members to ensure quality and consistency in deliverables.
• Help implement integrations between Salesforce and third-party applications using tools like REST APIs and middleware solutions.
• Learn and apply security protocols and integration best practices under the supervision of experienced professionals.
• Configure Salesforce features using declarative tools such as Flows, Process Builder, and Validation Rules.
• Help develop custom components and functionality using Apex and Lightning Web Components.
• Write unit tests for developed functionality and help maintain code quality best practices through peer review of solutions.
• Participate in system audits and help identify areas for improvement related to performance, security, and maintainability.
• Stay informed about new Salesforce features and tools.

Salesforce Engineer

• Review and analyze system specifications
• Identify one or more technical solutions to discuss with clients
• Create a solid technical solution based on best practices
• Collaborate with the team to design, develop and maintain all development
• Determine and coordinate time estimates and priorities
• Help troubleshoot/reproduce bugs and errors as well as execute test cases (manual or automated) based on business requirements and/or technical specifications
• Communicate to all internal stakeholders and log issues
• Acknowledge client issues immediately and respond to any client communications by established internal timelines
• Communicate directly with clients to identify core issue(s) and respond daily with progress updates on open tickets
• Document and communicate estimated timeframe and scope hours/cost for fixes
• Work with cross-functional teams to ensure quality through the system development life cycle while meeting all deadlines
• Collaborate with project team and engineers to develop effective strategies and test plans
• Develop and maintain a working knowledge, and documentation of deployment and version control methodologies
• Help manage and contribute to internal applications
• Communicate with engineering leadership on demo and client application setup time requirements
• Set up templated applications from the AppExchange with clients
• Work with sales team to design demo and implement environments

Salesforce Engineer – Manager

• Research various internal requests to determine appropriate course of action and follow through to resolution
• Maintain thorough understanding of data and information resources and technical requirement documentation
• Utilize technical aspects within Salesforce such as Apex triggers, classes and batch jobs.
• Develop enhancements to Salesforce.com and related systems
• Provide ongoing technical support of existing integrated Salesforce applications
• Analyze and identify technical needs within Salesforce and Website integration
• Lead the design for integration of SFDC. Design and develop solutions in Visualforce and Apex.
• Conduct technical process, design and build reviews with the superiors
• Leadership of technical objectives relevant to implementation, design for specifications and running technical architecture meetings
• Evangelize best practice implementation experience of SFDC and Force.com implementations
• Conduct “Whiteboard” sessions to define roadmap of implementations with key business and IT owners and lead meetings to derive key requirements and demonstrate potential solutions with SFDC
• Meet expectations and deliverables on time. Be a self-starter and operate as an individual for quick turnaround of enhancements and fixes
• May require Salesforce.com reporting, business processes, administration and user support.

Salesforce Developer II

• Mentor the team to close their knowledge gap on any areas they feel is lacking to increase the team’s overall productivity
• Accept mentoring from others to shorten onboarding time and first production commit.
• Lead efforts at the epic-level in JIRA and provide guidance to your peers working alongside you.
• Coordinate with the other senior-level team members on advancing our best practices and efforts to raise the level of confidence both within the team and our stakeholders.
• Represent the team as a subject matter expert (SME) for all assigned initiatives.
• Create at least two (2) new innovations, per years, for our platform that add value to our stakeholders and members.

• Own the Salesforce platform architecture
• Lead technical design and delivery for complex Salesforce features
• Directly manage two Salesforce Engineers
• Architect and maintain integrations between Salesforce and enterprise systems
• Define and enforce coding standards, design patterns, and release management practices
• Lead discovery and requirements analysis sessions
• Evaluate third-party AppExchange solutions
• Manage technical debt and platform security posture
• Drive Salesforce release management
• Advise on Salesforce roadmap alignment
• Partner with the Data Architect on Salesforce data governance
• Contribute to cross-platform architecture decisions

Salesforce Technical Lead

• Drive revenue growth by leading and securing complex Salesforce opportunities for High-Growth, High-Value (HGHV) and key clients
• Shape ERM’s Salesforce architecture standards, solution governance, and delivery excellence
• Strengthen ERM’s technical brand through client advisory, executive engagement, and thought leadership
• Build and develop Salesforce technical capability across regions through mentoring and leadership
• Improve operational performance through excellent scoping, architecture quality, and delivery rigor

Consulting Director – Salesforce Technical Architect

• Develop, enhance, and support Salesforce CRM functionality related to lead management
• Execute development work within Agile sprint cycles (typically 4 weeks)
• Partner with onshore engineers, offshore developers, and QA teams to deliver high‑quality solutions
• Support ongoing business enhancements, enterprise initiatives, and security-driven updates
• Provide day‑to‑day production support and troubleshooting for Salesforce applications
• Adapt to shifting priorities and evolving requirements in a dynamic delivery environment
• Help ensure performance, stability, and usability of Salesforce solutions across supported business units
• Collaborate closely with the Salesforce Development Manager and broader engineering team

• Identifying, defining, and documenting problems or situations that require attention or improvement
• Locating, collecting and organizing information that enhances the understanding of a problem or situation and that facilitates effective communication of it to others
• Study, examine and interpret problem or complex situations by separating into discrete components.
• Simplify and better understand how the components fit together and why they are arranged in particular ways
• Analyze, Design and champion software solutions thru configuring existing systems and possibly writing some basic code
• Construct, configure, and maintain complex Salesforce objects and processes
• Create and or update documentation
• Adhere to appropriate system development standards and process methodology
• Develop functional, integration, regression and stress test plans
• Translate business requirements into technical solutions

• Serve as the primary point of contact for all Salesforce-related activities, including administration, configuration, and maintenance
• Manage user setup, profiles, roles, and permissions within Salesforce to ensure proper access controls and data security
• Customize and configure Salesforce to meet specific business requirements, including creating custom objects, fields, page layouts, and record types
• Implement and maintain automation tools, such as workflows, process builders, and approval processes, to streamline business processes and improve efficiency
• Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into effective Salesforce solutions
• Design and develop reports, dashboards, and analytics to provide actionable insights and facilitate data-driven decision-making
• Conduct regular data audits and implement data cleansing initiatives to ensure data accuracy, consistency, and integrity
• Collaborate with IT teams and third-party vendors to integrate Salesforce with other business systems, such as marketing automation tools, ERP systems, and customer support platforms
• Stay up to date with Salesforce releases, new features, and best practices, and assess their impact on existing configurations and processes
• Provide training and support to end users, ensuring they have a clear understanding of Salesforce functionality and how to effectively use the platform
• Troubleshoot and resolve user issues, system errors, and data discrepancies, ensuring a high level of user satisfaction and system uptime
• Develop and implement data governance policies, standards, and procedures to ensure data quality and compliance with relevant regulations
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for system enhancements and process improvements
• Lead and participate in system enhancement projects, including requirements gathering, solution design, testing, and deployment
• Maintain and optimize Salesforce workflows, validation rules, formulas, and page layouts to improve usability and data accuracy
• Monitor and analyze system performance, identifying and addressing areas of improvement to optimize user experience and system efficiency
• Assist with data migration and data mapping activities during system upgrades or integrations
• Develop and maintain documentation, including system configurations, user guides, and training material
• Stay informed about industry trends and best practices in Salesforce administration, sharing knowledge and insights with the team
• Collaborate with business stakeholders to identify and prioritize system enhancements and new feature requests
• Conduct periodic user adoption reviews and implement strategies to increase user engagement and maximize platform utilization

• Collaborate with stakeholders to understand pricing and billing processes
• Document functional requirements and create solution architecture, System Architecture and Entity Relationship Diagram
• Excellent understanding of Quote to Cash end to end business process
• Configure Salesforce CPQ for complex pricing, discounting, and bundling
• Experience with Salesforce Billing or integration with Billing platforms like Zone Billing for invoicing, payment collection, and revenue recognition
• Design subscription and recurring revenue models
• Experience building Usage products
• Guide clients to make buy vs build decisions
• Design integrations with NetSuite, ERP systems, Billing platforms, Payment gateways, and tax engines and implement them
• Develop custom workflows, approval processes, and automation for CPQ and Billing
• Configure reports and dashboards as per client requirement
• Prepare configuration runbooks and guide development team
• Create documentation for CPQ billing processes and Conduct user training
• Support deployment and post-implementation enhancements

Salesforce Architect – Revenue Cloud, CPQ

• Lead the end-to-end management of operational technology projects, ensuring successful implementation and adoption
• Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation
• Collaborate with cross-functional teams, including IT, operations, and client service teams, to define project deliverables and milestones
• Oversee the design, development, and deployment of AI-driven solutions to optimize client interactions
• Identify risks, develop mitigation strategies, and proactively resolve project roadblocks
• Monitor and report on project progress, performance metrics, and stakeholder feedback
• Ensure compliance with industry standards, security protocols, and regulatory requirements
• Foster a culture of continuous improvement by analyzing project outcomes and implementing best practices
• Learn and operate platforms based on the needs of both existing and newly developed technology
• Provide technical understanding, training, and support to operations teams
• Provide ongoing technical support for current and newly created platforms
• Support Salesforce development as well as mobile and web-based application development

Salesforce Engineer, Developer

• **What You’ll Do**
• - Design, develop, and maintain solutions across Sales Cloud, Service Cloud, and Marketing Cloud.
• - Lead architecture and design reviews, ensuring are designed to follow best practices for scalability, performance, and maintainability.
• - Support integrations between Salesforce and external enterprise systems using APIs, middleware, or ETL tools.
• - Build and manage Marketing Cloud assets, including email templates, Journey Builder automations, and data extensions.
• - Translate business requirements into technical designs using Apex, Lightning Web Components (LWC), Flows, and integrations.
• - Document technical configurations, development standards, and solutions to support knowledge sharing.
• - Contribute to continuous improvement of development processes, release management, and platform governance.
• - Partner with Product Owners and business stakeholders to deliver Salesforce solutions aligned to the enterprise roadmap.

• Design and build scalable Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow, applying a low-code-first approach where appropriate.
• Develop and enhance solutions across Service Cloud, Field Service Lightning (FSL), Revenue Cloud, and core CRM, ensuring scalable and maintainable architecture.
• Build and optimize contact center solutions, including omnichannel case management, CTI integrations, and agent productivity tools for high-volume environments.
• Design and deliver Field Service capabilities, including work order management, scheduling optimization, dispatcher workflows, and mobile workforce enablement.
• Develop custom Salesforce applications and data models with reusable components, strong performance design, and platform governance awareness.
• Design and implement integrations between Salesforce and enterprise systems (ERP, ITSM, telephony, data platforms) using APIs, middleware, and event-driven architectures (Platform Events, CDC).
• Ensure secure, scalable, and real-time data movement across systems while maintaining performance, reliability, and data consistency.
• Contribute to AI-driven and agentic automation initiatives, leveraging Einstein, Agentforce, and LLM-based workflows with proper guardrails and human-in-the-loop design.
• Partner with Embedded Admins and cross-functional teams to provide production support, troubleshooting, enhancements, and continuous platform improvements.
• Collaborate on technical standards, documentation, CI/CD practices, and architectural decisions, ensuring scalable, maintainable, and well-governed Salesforce delivery.

• Backlog management with a technical lens: Leverage insight from tech trends, vendor roadmaps, and industry best practice to ensure backlog items are future-proof
• Partner with architects and engineers to evaluate technical feasibility and business impact, avoiding tech debt and over-customization
• Ensure backlog items align with strategic priories and compliance requirements. Centralize demand, govern vendor releases, and create holistic Salesforce roadmap to maximize platform ROI and reduce fragmentation.
• Development lifecycle governance: Collaborate with agile teams during delivery planning, backlog grooming, and reviews to ensure clarity and feasibility of delivery
• Enforce non-functional requirements (eg security, scalability, regulatory) are embedded in user stories
• Identify cross-team and platform cross-app dependencies early and facilitate resolution of design and delivery blockers
• Support architectural reviews and ensure alignment with enterprise architecture permits and design standards
• Support readiness and platform stability: Serve as the go-to liaison between application teams and support, DevSecOps functions
• Partner with support to address recurring issues and ensure production feedback informs backlog planning
• Own incidents, change log, and compliance alignment for audits and internal reviews related to Salesforce applications
• Controls, compliance and reporting Ensure platform changes and release cycles meet internal audit, risk, and regulatory controls
• Collaborate with security, data privacy and legal teams to ensure compliance
• Track and report performance metrics including cycle time, defect rates, platform stability, and benefit realization
• Define, implement, and report on success criteria for platform enhancements and strategic investments

Salesforce Technical Product Owner

• Lead end-to-end Salesforce solution architecture and technical design, defining data models, integrations, security, and performance strategies aligned with enterprise standards.
• Drive AI/Agentforce initiatives, embedding intelligent automation into service, contact center, and field operations workflows.
• Configure and enhance Service Cloud (case management, omni-channel, automation) and support contact center integrations (e.g., Genesys, Salesforce Voice).
• Lead Field Service Lightning (FSL) implementations including service territories, work orders, scheduling/dispatch, and mobile solutions for roadside operations.
• Architect and deliver enterprise integrations using APIs, Platform Events, and middleware (e.g., MuleSoft), including legacy system modernization.
• Collaborate with business and product teams in Agile (SAFe/Scrum) environments to translate requirements into technical solutions and drive DevOps practices (SFDX, CI/CD).
• Provide technical leadership and mentorship, enforce coding standards, conduct reviews, and drive continuous improvement and innovation

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