Salesforce Administrator

• Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security
• Use AI to accelerate admin work, from drafting documentation and validation rule logic to triaging requests and identifying automation opportunities
• Build and maintain declarative automation (Flows, validation rules, approval processes, dynamic forms)
• Administer Salesforce CPQ: product catalog, price books, bundles, discount schedules, and approval workflows
• Triage and resolve incoming Salesforce requests with clear communication and quick follow-through
• Own projects end to end, from gathering requirements with stakeholders through design, build, testing, documentation, and rollout
• Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably
• Partner with developers and architects on data integrity, integration health, and technical debt cleanup
• Document configurations, processes, and decisions so the team can scale without losing context
• Support our GTM teams with training, enablement, and clear answers when things break
• Participate in agile ceremonies including sprint planning, standups, retros, and demos, and contribute to a healthy, predictable delivery rhythm
• Serve as scrum master as part of the team's regular rotation, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint.

Senior Salesforce Administrator

• Actively participate in the proper configuration and utilization of the organization's CRM platform.
• Be a subject matter expert ready to craft and develop solutions to ever-changing business needs
• Create and maintain excellent documentation of processes and solutions.
• Participate in team discussions centered on transforming business requirements into system improvements, using best practices, and identifying opportunities for additional improvements

• design, develop, test, and deploy high‑quality solutions on the Salesforce (SFDC) platform
• build custom functionality using Apex, Lightning Web Components (LWC), Visualforce, and batch processes
• apply JavaScript design patterns and use JavaScript, HTML, and CSS to create responsive user experiences
• perform unit testing, troubleshooting, performance optimization, and code documentation
• prototype and evaluate new Salesforce capabilities and features
• manage users, roles, profiles, permission sets, and security controls
• configure objects, fields, page layouts, validation rules, flows, and approvals
• create and maintain reports, dashboards, and data visibility models
• perform data migration and maintenance using Salesforce Data Loader
• deliver enhancements, break/fix support, and production issue resolution
• maintain Salesforce data integrity, availability, and security
• support Service Cloud and/or Experience (Customer) Cloud implementations
• collaborate on integrations and API‑based solutions
• document technical designs, best practices, and operational procedures

Salesforce Administrator, Developer

• Serve as the primary administrator for Salesforce, supporting users across multiple departments
• Configure and maintain objects, fields, page layouts, Lightning record pages, record types, validation rules, reports, dashboards, and declarative automation
• Administer user provisioning, deactivation, permission sets, permission set groups, roles, queues, and other security-related configuration
• Monitor platform health, data quality, usability, and overall system effectiveness
• Act as the primary intake point for Salesforce enhancement requests from business teams
• Partner with stakeholders to gather requirements, assess business impact, and translate needs into scalable Salesforce solutions
• Administer and optimize Salesforce CPQ, including product setup, pricing, quoting, approvals, renewals, and related support processes
• Support lead management, opportunity management, forecasting, and pipeline visibility
• Support and coordinate Salesforce integrations with third-party systems, including analytics, marketing, and operational platforms
• Design and maintain reports and dashboards for leadership and business teams
• Establish and follow best practices for Salesforce administration, documentation, release management, and production change control

• Partner with the Sr. Director and Minnesota Senior Leadership Team to design and implement the annual Arc of the Year plan, ensuring alignment with statewide goals and priorities.
• Coordinate workflows and priorities across departments and regions to support program delivery, adjusting strategies as needed to remain responsive to changing conditions.
• Translate organizational vision into actionable strategies and support Senior Managers in building work plans that drive member enrollment, retention of members/partners/funders, and overall program impact.
• Serve as a connector between the Senior Leadership Team, Senior Managers, and external stakeholders to ensure clear, consistent, and timely communication of goals, expectations, and priorities.
• Coordinate and manage internal and external meetings, agendas, and visits from state, private, and federal funders or local stakeholders.
• Represent the department with key stakeholders at meetings and events, ensuring alignment, engagement, and accountability across teams.
• Supervise assigned staff and project teams, providing coaching, direction, and resources to promote leadership, collaboration, and a culture of excellence.
• Establish and track key metrics (recruitment, retention, satisfaction, site partnership quality), using data and feedback to drive continuous improvement and report outcomes to the Senior Director and leadership team.

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Senior Salesforce Administrator

Senior Salesforce Administrator

Salesforce Administrator, Developer

Salesforce Administrator

Senior Salesforce Administrator