Technology Product Manager, Salesforce

Calix

Technology Product Manager at Calix managing and evolving Salesforce for optimal business outcomes. Focused on delivering high-quality, scalable CRM solutions for Communication Service Providers.

Posted 7/22/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $117,000 - $224,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce architecture and governance, ensuring scalable and high-quality solutions that align with business outcomes. Proven ability to bridge business and engineering needs while driving cross-functional collaboration and stakeholder alignment.

Highest-signal resume keywords

Salesforce ArchitectureProduct OwnershipStakeholder LeadershipCross-Functional CollaborationData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM TechnologySolution DesignAgile MethodologiesGovernance StandardsTechnical Requirements TranslationPerformance Metrics AnalysisOptimization StrategiesAutomation TechniquesCustomization MinimizationBest Practices Implementation

Soft Skills

Exceptional CommunicationInfluencing Without AuthorityProactive Problem SolvingHigh AccountabilityExecutive Presence

Tools & Technologies

SalesforceMicrosoft DynamicsZen DeskGong

Industry Keywords

Customer SuccessCustomer SupportBusiness OutcomesTechnology PlatformsEmerging Technologies

About the role

Key responsibilities & impact

Own and strategically evolve the Success and Support instance of Salesforce, ensuring it delivers scalable, high-quality, and future-ready solutions that enable business outcomes.
Act as the governing authority of Salesforce by defining the target architecture, solution direction, and design principles, and ensuring all work delivered across Business Analysts, development teams, and supporting product resources aligns to all best practices of Salesforce.
Accountable for building and continuously maturing a best-in-class instance of the Salesforce for Calix by leveraging standard platform capabilities, minimizing unnecessary customization, and driving solution decisions that maximize agility, speed, maintainability, and long-term value.
Maintain a deep and current command of trends, emerging technologies and industry best practices, translating that knowledge into a roadmap that keeps Calix’s internal capabilities ahead of the business demand.
Operate in close partnership with the IT organization, bridging strategic intent and technical execution, and serve as the connective tissue between platform capability decisions and the teams responsible for building, maintaining and scaling the underlying infrastructure.

Requirements

What you’ll need

+8 years’ experience in CRM technology, ideally Salesforce but Microsoft Dynamics, Zen Desk or other leading vendor would be satisfactory.
Experience in a customer support or customer success environment with deep understanding of business challenges and best practice approaches to address.
Strong product ownership mindset, with proven ability to own a technology domain end-to-end, set vision, make decisions, and deliver outcomes.
Deep understanding of modern technology platforms (e.g., Salesforce, Gong), with ability to apply capabilities and best practices to design scalable, high-quality solutions.
Ability to translate between business and engineering, turning complex or ambiguous needs into clear solution designs and technical requirements.
Strong architectural thinking, defining solution direction, design principles, and trade-offs across speed, scalability, and long-term maintainability.
Bias toward simplicity and standardization, leveraging out-of-the-box capabilities and avoiding unnecessary customization to increase agility and reduce complexity.
Exceptional stakeholder leadership, aligning diverse groups, driving decisions, and establishing a consistent way of working across the organization.
Proven experience working cross-functionally, influencing without authority, and driving outcomes in a matrixed environment.
Strong governance mindset, establishing and enforcing standards, approval gates, and release discipline without slowing delivery.
Data-driven and outcome-focused, using insights and metrics to prioritize work and continuously improve platform performance and business impact.
Proactive and forward-looking, identifying opportunities for optimization, automation, and innovation.
High ownership and accountability, with a track record of follow-through and responsibility for delivered solution quality.
Excellent communication and executive presence, able to articulate complex ideas, influence senior stakeholders, and drive SVP/VP alignment.

Benefits

Comp & perks

As a part of the total compensation package, this role may be eligible for a bonus.
For information on our benefits click here.