Sales Operations Manager

• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
• Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
• Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
• Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
• Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
• Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
• Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
• Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
• Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
• Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
• Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

Principal Sales Operations Manager

• Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans for each team member.
• Develop the end-to-end execution plan for learning experiences and content, ensuring programs are engaging, scalable, and tied to measurable business outcomes.
• Partner with sales leadership, enablement peers, and subject matter experts to translate skill and knowledge gaps into structured curricula and content.
• Establish standards and best practices for instructional design, content development, and use of learning technology across the team.
• Manage intake, prioritization, and delivery of learning and content requests, balancing speed with quality across multiple concurrent projects.
• Measure the effectiveness of learning programs using data, and iterate designs based on results and field feedback.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Manager, Sales Enablement – Learning Design

• Manage, optimize, and maintain key SalesOps workstreams, related to territory, quota and commission
• Provide sales leadership with timely and actionable insights into team performance, risks, and opportunities by building and maintaining reporting tools, especially in Excel
• Support mid-year team changes and compensation adjustments as needed to drive business growth and maintain operational accuracy
• Develop and maintain SOPs for all workstreams, including territory management, onboarding and offboarding, mid-year quotas, and commissions, to ensure business continuity
• Identify and implement opportunities to enhance and automate processes related to territory management, organizational charts, quota and commission administration, leveraging AI and automation where possible
• Preparing and support monthly reporting for Exhibitor Sales as it relates to people, commission and quota
• Serve as a key member of the Year End Turn process helping with territory design, build and rollout
• Play a key role in the start of year quota setting process assisting with analysis, working with leaders on approvals and interfacing with VC on quota approvals
• Continuously seek opportunities to optimize and streamline sales operations processes, tools, and reporting, adapting to changing business needs

Manager, Conferences Sales Operations

• The Sales Enablement Coordinator is a new administrative role based in Stamford, CT, created to fill a critical gap within the sales organization.
• This position frees the sales team to sell by owning day-to-day order management, issue resolution, and internal coordination.
• The Coordinator produces weekly performance dashboards, maintains account records, prepares account review and buyer-facing materials, and establishes SLAs and escalation paths across internal partners.
• Support the Off Price and Drug Channel teams through account conversions tied to the company re-brand and customer marketing ensuring continuity with customers and brokers during the transition.

Sales Enablement Coordinator

• Executes enablement initiatives, including onboarding programs, product training, and sales methodology reinforcement.
• Partners with Sales, Marketing, Product, and Operations to align enablement programs with business priorities.
• Develops and maintains standardized sales playbooks, learning paths, and field-ready resources.
• Coordinates and supports structured programs designed to improve associate readiness.
• Tracks, analyzes, and reports on onboarding effectiveness, training completion, and learner feedback.
• Creates training initiatives that reinforce product knowledge, sales skills, and positioning.
• Coordinates with internal stakeholders to gather input, manage feedback loops, and ensure alignment across initiatives.
• Supports management and optimization of the FuturePlan sales technology stack.

Sales Enablement Specialist

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
• Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
• Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
• Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
• Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

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