Client Partner

• Serve as the primary post-sales contact for Enterprise/Tier 1 and 2 clients, ensuring overall account health, satisfaction, and retention by delivering continuous value and mitigating churn risks.
• Identify and surface revenue growth opportunities by understanding client goals and aligning them with relevant features, modules, or services.
• Manage post-sale activities including onboarding, training, go-live coordination, and early-stage value realization to support client success from day one.
• Build and maintain strong, long-term relationships with key stakeholders – ranging from end users to C-level sponsors –positioning the company as a trusted advisor.
• Lead regular executive Business Reviews and strategic touchpoints to align product performance with client KPIs and evolving business goals.
• Coordinate efforts across Product, Support, Implementation/Platform, and Sales teams to deliver on client expectations and account strategies.
• Develop, maintain, and execute tailored success plans for each client, aligned to specific objectives, use cases, and key milestones.
• Provide actionable reports and data-driven insights on usage, adoption trends, and platform ROI; present findings to clients and internal teams (including higher management).
• Conduct regular check-ins, deliver user training, communicate product updates, and track engagement to ensure clients are supported throughout their lifecycle.
• Anticipate potential issues by monitoring client health indicators; manage escalations effectively and drive issue resolution in collaboration with internal teams.
• Capture client feedback and represent their voice in internal discussions around product roadmap, service enhancements, and experience improvements.
• Work closely with Account Managers to align on broader account strategy beyond renewals, contributing insights from day-to-day interactions and usage analytics.
• Guide clients through major product changes, new feature rollouts, or process transitions with clear communication and support to ensure adoption.
• Maintain high standards of CRM data integrity and ensure all client interactions, issues, and plans are well-documented and accessible to stakeholders.
• Share client trends, competitive intelligence, and market feedback with internal stakeholders (Product, Marketing, Leadership) to influence roadmap and positioning decisions.
• Identify gaps or inefficiencies in internal Client Success processes and tools, and work with operations or systems teams to implement scalable improvements that enhance team performance.

Client Success Manager

Technical Account Manager

• Serve as the dedicated technical resource for assigned customer accounts
• Partner with customer System Administrators to understand business processes, workflows, and system configurations
• Maintain deep familiarity with each customer’s environment, priorities, and use cases
• Act as a product expert, providing guidance, best practices, and technical consultation
• Translate customer business needs into system configuration and optimization recommendations
• Support customers in understanding platform capabilities, limitations, and tradeoffs
• Provide oversight and coordination for customer support tickets
• Own or directly manage highly technical or complex issues as needed
• Effectively escalate critical and urgent issues, partnering with Support, Engineering, and Product teams to drive resolution
• Analyze support trends and proactively address recurring issues
• Ensure customers are prepared for and leveraging new product features
• Conduct Release Readiness Reviews to prepare customers for upcoming releases, including testing, configuration changes, and process impacts
• Partner with customers to drive feature adoption aligned to their business goals
• Run a regular cadence of customer meetings to review:
• Open workstreams and initiatives
• Support ticket status and analysis
• New questions and technical needs
• Open and prioritized issues
• Action items and next steps
• Serve as a trusted consultant, ensuring alignment between customer goals and platform usage
• Advocate for customer needs internally and provide feedback to Product and Engineering teams

Sales

• Assist Senior Sales and Retention agents in their sales and retention processes.
• Gather information from prospect customers using various communication systems (phone, IM, emails).
• Fill in gathered information in Forms, Applications, and Carriers' sites to generate quotes.
• Utilize insurance carriers' platforms & technology timely and accurately.
• Make submissions to underwriters.
• Manage emails and follow-up with calls for missing information and documentation.

Sales & Retention Assistant, Romanian Speaker

Inside Sales

• Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
• Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
• Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
• Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
• Coordinate with internal stakeholders including Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to ensure successful execution of customer orders.
• Analyze customer requirements and contract details to prepare accurate commercial offers.
• Support pricing discussions and identify opportunities to improve renewal success and customer retention.
• Maintain accurate customer and contract information within the company's business systems and tools.
• Track portfolio performance against key business objectives including renewal rates, customer retention, and recurring revenue targets.
• Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.

Inside Sales Specialist

Account Executive

• Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email)
• Manage a high-volume, diverse portfolio of regional accounts across France and Benelux, ensuring consistent engagement and follow-up
• Conduct regular customer check-ins to understand needs and identify growth opportunities
• Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits
• Lead pricing discussions and contract negotiations within defined frameworks
• Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation
• Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience
• Identify and develop “hidden champions” within customer organizations to expand business potential
• Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy
• Engage with agents and support indirect sales channels where relevant
• Proactively identify new opportunities within existing accounts and the wider market

Inside Sales Representative

• Account for the roadmap, delivery, and operational excellence of all B2B sales and marketing applications for OMV Group.
• Steer delivery of digital platforms and services supporting customer engagement, loyalty, payments, and retail innovation.
• Lead solution architecture, technical design and implementation of the applications and integrations.
• Ensure compliance with PCI-DSS, data privacy, and information security requirements.
• Drive advanced analytics and AI adoption for customer personalization, dynamic pricing, and digital campaign optimization.
• Oversee incident and release management for business-critical customer-facing systems.
• Manage supplier relationships and contracts for retail IT solutions.
• Support strategic and operational budgeting and manpower planning.
• Coach and develop high-performing product teams at OPGS IT.
• Tailor consulting services to sales and marketing leadership at OMV Petrom.

B2B Marketing & Sales

Account Manager

• Implement and configure enterprise-scale Workday solutions for our global customer base
• Specialize in gathering and transforming the customer’s organizational and employee data prior to loading into Workday tenants
• Build relationships with customers to understand their data needs
• Lead the delivery of solutions around customer data aligned to their needs, fit for purpose and commercially viable
• Work closely with other functional team leads and stakeholders to keep implementation flowing
• Lead the data workstream on these implementations

Workday Account Center Lead

• Demonstration of Novakid platform to the clients during video calls
• Explaining educational system and effectiveness and prepare clients for purchase
• Sell online English courses to our clients

Online Sales Manager, Romanian – Video Consultations

• Own the strategy, revenue goals, and client relationships across your portfolio.
• Build and maintain long-term partnerships and ensure client satisfaction.
• Guide a team of Client Partners in developing account strategies.
• Collaborate cross-functionally with Sales, Marketing, Delivery, and others.
• Define and drive the Manufacturing & multi-industries vertical strategy.
• Own strategic client relationships, ensuring proactive communication and strategic alignment.
• Oversee sales and proposal development to align with client needs and profitability.
• Manage budgets, ensure accurate CRM reporting, and foster a data-driven approach to decision-making.
• Monitor and improve client satisfaction metrics and facilitate executive-level reviews.

Client Partner Lead – Manufacturing, Multi Industry

• Prospects the market to identify business opportunities
• Follow opportunities from needs identification phase to closing stage
• Identify market and competitor activity, product and industry developments and feedback this information to management and other relevant functions (e.g. Marketing or Sales Development)
• Account management activities; upsell & cross sell business planning and execution/develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Build deep relationships over the phone with the assigned channel and end-customers and become a trusted advisor for Honeywell’s products and services
• Act on the customer’s behalf as an advocate to assure customer has best possible experience when interacting with Honeywell
• Actively pursues new opportunities to drive and enable business growth while addressing new or existing customer needs
• Collaborate effectively with others to ensure the customer needs are fully met
• Providing additional discounts may be needed. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager / VP which makes their decision based of customer account history and margin reports.
• Constantly engaging and collecting customer feedback by following up on existing quotes for spare parts and services
• Respect the SALs for the monthly assigned number of leads via SFDC or email
• Review existing processes and make sure to update or notify the management of any changes
• Verifying Purchase Orders received from the customer and the Billing Department, in order to match with the quotes prior to creating the Sales Orders (Order Acknowledgements). This requires checking the offers, timeframes, pricing, account payment terms and signatures
• Provide customers with requested reports, quotes or requested information by email or telephone in a timely and professional manner
• Delivers against established goals and KPIs, with a focus on meeting or surpassing annual performance expectations metrics
• Constantly update the customer database files with year over years sales, install base, existing contracts, terms & conditions and customer feedbacks.
• Participates in quarterly business reviews with customers and contributes to the preparation and delivery of presentations
• Analyses data and designs tailored presentations for both customers and internal management to support business reviews and decision-making
• Provide assistance to the Account Manager, upon request or by proactively highlighting relevant business and account-related details in order to align on sales strategies
• Joining and actively participating in the Pipeline Meetings, discussing ongoing spare parts and service opportunities, sharing feedback and updates and establishing approaches and strategies to bring in the revenue
• Mandatory attendance in every SBG, SBU, SBE, SBX gathering and training completion on every training platform within Honeywell

Inside Sales Representative II, English US Market

• Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.
• Preparing and sending the renewal quotes is done using company channels and tools and it involves following the standardized procedures (checking the product availability moving forward, by verifying the product lifecycle; checking the product coverage availability, by cross referencing previous contract coverage and adjusting the renewal offering accordingly by taking into consideration the product lifecycle data; updating the pricing based on the latest company price book; adjusting the renewal’s timeframe accordingly, based on the above mentioned; checking and providing standard discounts, where applicable; issuing and sending the renewal quotes via the provided software solution or email, upon customer request).
• Provide renewal quote revisions upon customer request, when in compliance with company policies and terms and conditions.
• Prepare and provide to the requester quotes for units with no previous service coverage (Post Sale quotes) following the specific procedure.
• Providing additional discounts may be needed and offered. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager which makes their decision based of customer account history and margin reports.
• Constantly engaging the customer and following up on the renewal progress, 60 days prior to the expiration date.
• Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.
• Generate the monthly assigned number of leads for EOC/EOS units via SFDC.
• Reviewing and verifying Purchase Orders received from the customer and the Billing Department, in order to match with the renewal quotes prior to contract activation and invoicing. This requires checking the service coverage, timeframes, pricing, account payment terms and signatures.
• Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.
• Provide customers with requested reports and information by email or telephone in a timely and professional manner.
• Inform customers about changes, product and coverage discontinuity or availability, as well as additional information that may be of use, such as warranty term information and agreement terms and conditions.
• Provide assistance to the Sales Team, Channel Business Managers and Territory Account Manager, upon request or by bringing to their attention business or account related details.
• Provide support and information to the RMA team (Return Merchandise Authorization) in regards to particular unit coverage or renewal progress state.
• Replace/swap units on ongoing contracts, upon notification and request from the RMA and Service Depot Teams.
• Have recurrent calls with Sales Managers in order to close business opportunities.
• Constantly update the annual renewal database file (pipeline) with renewal statuses, purchase order, amounts, contract timeframes, cancellations, customer updates and feedbacks.
• Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.
• Respond on the requests received via general mailbox based on a rotation shifts between the teammates.
• Respond to the incoming calls from the customers.
• Work with medium to large size Partners.
• Managing strategic accounts (specific End-Users) to secure the high part of revenue.
• Drive maximum customer satisfaction and identify/drive product expansion opportunities via high value relationship with the customer.
• Performs other related duties as assigned to ensure efficient operation of the department.
• Provide assistance, guidance and training to teammates from other company organizations, when needed.
• Accountable for HOS (Honeywell Operation System) implementation as individual contributor, making sure all procedures are followed.
• Provide back-up to colleagues within the team, when needed.
• Prepare and provide to interested parties specific SAP BI reports related to: service contracts, units warranty, repairs, margin reports, renewal progress, device reports.
• Provide permanent guidance and support for the teammates in exceptional matters.
• Provide retraining/refreshment sessions.
• Provide back-up to Supervisor when needed.

Inside Sales Representative I

• Prospects the market to identify business opportunities
• Follow opportunities from needs identification phase to closing stage
• Identify market and competitor activity, product and industry developments and feedback this information to management and other relevant functions (e.g. Marketing or Sales Development)
• Account management activities; upsell & cross sell business planning and execution/develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Build deep relationships over the phone with the assigned channel and end-customers and become a trusted advisor for Honeywell’s products and services
• Act on the customer’s behalf as an advocate to assure customer has best possible experience when interacting with Honeywell
• Actively pursues new opportunities to drive and enable business growth while addressing new or existing customer needs
• Collaborate effectively with others to ensure the customer needs are fully met
• Providing additional discounts may be needed. This is done by involving and requesting approval from the Inside Sales Supervisor and/or Sales Manager / VP which makes their decision based of customer account history and margin reports.
• Constantly engaging and collecting customer feedback by following up on existing quotes for spare parts and services
• Respect the SALs for the monthly assigned number of leads via SFDC or email
• Review existing processes and make sure to update or notify the management of any changes
• Verifying Purchase Orders received from the customer and the Billing Department, in order to match with the quotes prior to creating the Sales Orders (Order Acknowledgements). This requires checking the offers, timeframes, pricing, account payment terms and signatures
• Provide customers with requested reports, quotes or requested information by email or telephone in a timely and professional manner
• Delivers against established goals and KPIs, with a focus on meeting or surpassing annual performance expectations metrics
• Constantly update the customer database files with year over years sales, install base, existing contracts, terms & conditions and customer feedbacks.
• Participates in quarterly business reviews with customers and contributes to the preparation and delivery of presentations
• Analyses data and designs tailored presentations for both customers and internal management to support business reviews and decision-making
• Provide assistance to the Account Manager, upon request or by proactively highlighting relevant business and account-related details in order to allign on sales strategies
• Joining and actively participating in the Pipeline Meetings, discussing ongoing spare parts and service opportunities, sharing feedback and updates and establishing approaches and strategies to bring in the revenue
• Mandatory attendance in every SBG, SBU, SBE, SBX gathering and training completion on every training platform within Honeywell

Inside Sales Representative II, German

• Reprezentantul Vanzari prin Telefon are rolul de a contacta si gestiona clientii alocati ai companiei, asigurand dezvoltarea relatiilor comerciale, realizarea obiectivelor de vanzari si respectarea procedurilor interne.
• Postul presupune coordonarea prin telefon a activitatilor de vanzare si incasare, promovarea produselor si intocmirea rapoartelor necesare.
• Contacteaza si dezvolta relatii cu clientii alocati, conform standardelor si procedurilor interne, cat si conform planificarii routing.
• Ofera solutii adaptate nevoilor clientilor.
• Intocmeste comenzile pentru clienti, respectand conditiile comerciale negociate si politica de acordare a bugetelor suplimentare.
• Promoveaza produsele si serviciile companiei prin vanzare telefonica.
• Verifica si analizeaza rapoartele privind discounturile, comenzile neconforme si restantele de produse.
• Rezolva reclamatiile, gestioneaza retururile si colaboreaza cu departamentele interne pe diferite actiuni.
• Solicita reconfirmari de discounturi de la producatori si se asigura de inregistrarea corecta a acestora impreuna cu echipa de Analiza Discount.

Telesales Representative

• Manage B2B Off accounts of all sizes by representing Michelin team externally with clients and internally by working with various stakeholders
• Bring volume, revenue and margin growth
• Monitor and strength customer relationship, incorporating lessons to close the loop
• Generate new leads by monitoring trends, conducting research, identifying opportunities, cold calling and converting them into sales
• Regular daily visits to the end users (agro farms, quarries, logistic centers and ctr.)
• Present products & services and prepare effective proposal for customers
• Checking tires on machines and vehicles, building different types of reports for clients
• Dealer and partners visits
• Capture, manage & answer claims
• Establish and build strong working relationships with business leaders at all levels
• Propose marketing campaigns and support their implementation
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects including business review
• Proactively remain connected to clients and the ever-changing market to access; new search opportunities and ensure all current and potential clients are engaged on a regular and effective basis.

Sales jobs in Romania

See all jobs on JobTailor