Inside Sales Specialist

Emerson

Inside Sales Specialist responsible for managing customer contract renewals and software subscriptions in Emerson's Systems & Software business. Focusing on quote-to-order process and customer retention in a hybrid work environment.

Posted 7/13/2026full-timeCluj-Napoca • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts, contract renewals, and sales support within a global team environment. Proficient in analyzing customer requirements and optimizing operational processes to enhance customer retention and revenue growth.

Highest-signal resume keywords

Contract AdministrationCustomer SuccessSales OperationsERP and CRM SystemsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract RenewalsOrder ManagementCommercial OperationsMicrosoft ExcelQuotation PreparationProcess ImprovementCustomer RetentionSales SupportLifecycle Service RenewalsSubscription Management

Soft Skills

Organizational SkillsTime ManagementCommunication SkillsInterpersonal SkillsCollaboration

Tools & Technologies

Microsoft OfficeOracleSalesforce

Industry Keywords

Recurring Revenue Business ModelsMaintenance AgreementsMultinational OrganizationMatrix Organization

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
Coordinate with internal stakeholders including Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to ensure successful execution of customer orders.
Analyze customer requirements and contract details to prepare accurate commercial offers.
Support pricing discussions and identify opportunities to improve renewal success and customer retention.
Maintain accurate customer and contract information within the company's business systems and tools.
Track portfolio performance against key business objectives including renewal rates, customer retention, and recurring revenue targets.
Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.

Requirements

What you’ll need

University degree.
Professional experience providing sales support, inside sales, customer service, contract administration, commercial operations, or a similar customer-facing business function.
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
Excellent communication and interpersonal skills.
Strong analytical thinking and attention to detail.
Ability to work independently while collaborating effectively within a global team environment.
Proficiency in English, both written and verbal.
Good working knowledge of Microsoft Office applications.
Experience in Inside Sales, Customer Success, Contract Renewals, Commercial Operations, Sales Operations, or Order Management environments.
Experience working with software subscriptions, maintenance agreements, service contracts, or recurring revenue business models.
Knowledge of ERP and CRM systems such as Oracle, Salesforce, or similar business platforms.
Advanced Microsoft Excel skills.
Additional European language skills such as Russian, German, or Italian.
Experience working in a multinational or matrix organization.

Benefits

Comp & perks

By joining Emerson, you will become part of a collaborative and international environment where continuous learning, professional development, and innovation are encouraged. You will receive structured onboarding, dedicated coaching support, and opportunities to contribute to meaningful business initiatives while developing your commercial and customer relationship management expertise.