Client Success Manager

Ethixbase360

Client Success Manager responsible for managing US client relationships and delivering exceptional service. Focus on retention, engagement, and driving value through onboarding and support in a remote capacity.

Posted 7/22/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSenior💰 RON 14,000 - RON 18,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within a SaaS or B2B enterprise software environment, focusing on client satisfaction, retention, and revenue growth. Proficient in developing tailored success plans, conducting business reviews, and collaborating cross-functionally to enhance client outcomes.

Highest-signal resume keywords

Client Success ManagementStakeholder ManagementBusiness Review FacilitationSaaS Industry ExperienceRegulatory Compliance Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success Framework DevelopmentAccount Plan ManagementData-Driven Insights ReportingTechnical AptitudeOnboarding Coordination

Soft Skills

Strong CommunicationOrganizational SkillsProblem-Solving AbilitiesProactive MindsetRelationship Building

Tools & Technologies

CRM SoftwareData Analytics ToolsClient Engagement Platforms

Industry Keywords

SaaSB2BRegtechComplianceRisk Management

About the role

Key responsibilities & impact

Serve as the primary post-sales contact for Enterprise/Tier 1 and 2 clients, ensuring overall account health, satisfaction, and retention by delivering continuous value and mitigating churn risks.
Identify and surface revenue growth opportunities by understanding client goals and aligning them with relevant features, modules, or services.
Manage post-sale activities including onboarding, training, go-live coordination, and early-stage value realization to support client success from day one.
Build and maintain strong, long-term relationships with key stakeholders – ranging from end users to C-level sponsors –positioning the company as a trusted advisor.
Lead regular executive Business Reviews and strategic touchpoints to align product performance with client KPIs and evolving business goals.
Coordinate efforts across Product, Support, Implementation/Platform, and Sales teams to deliver on client expectations and account strategies.
Develop, maintain, and execute tailored success plans for each client, aligned to specific objectives, use cases, and key milestones.
Provide actionable reports and data-driven insights on usage, adoption trends, and platform ROI; present findings to clients and internal teams (including higher management).
Conduct regular check-ins, deliver user training, communicate product updates, and track engagement to ensure clients are supported throughout their lifecycle.
Anticipate potential issues by monitoring client health indicators; manage escalations effectively and drive issue resolution in collaboration with internal teams.
Capture client feedback and represent their voice in internal discussions around product roadmap, service enhancements, and experience improvements.
Work closely with Account Managers to align on broader account strategy beyond renewals, contributing insights from day-to-day interactions and usage analytics.
Guide clients through major product changes, new feature rollouts, or process transitions with clear communication and support to ensure adoption.
Maintain high standards of CRM data integrity and ensure all client interactions, issues, and plans are well-documented and accessible to stakeholders.
Share client trends, competitive intelligence, and market feedback with internal stakeholders (Product, Marketing, Leadership) to influence roadmap and positioning decisions.
Identify gaps or inefficiencies in internal Client Success processes and tools, and work with operations or systems teams to implement scalable improvements that enhance team performance.

Requirements

What you’ll need

Proven experience in a Client Success/Customer Success or Account Management role, preferably in a SaaS, regtech, or B2B enterprise software environment.
Client-centric mindset with a passion for delivering exceptional service and outcomes.
Familiarity with risk, compliance, or regulatory functions is a strong advantage.
Strong communication, presentation, and stakeholder management skills.
High level of technical aptitude with the ability to translate client needs to product and engineering teams.
Strong organizational and problem-solving abilities with attention to detail.
Experience in developing client success frameworks, managing account plans, and conducting business reviews.
Ability to work cross-functionally in a fast-paced, collaborative environment.
Self-motivated, resourceful, and proactive in driving results.
Comfortable managing multiple priorities and navigating ambiguity.

Benefits

Comp & perks

Competitive salary and benefits package
Opportunities for professional growth and development
A collaborative and inclusive work environment