Ethixbase360

Client Partner

• Serve as the primary post-sales contact for Enterprise/Tier 1 and 2 clients, ensuring overall account health, satisfaction, and retention by delivering continuous value and mitigating churn risks.
• Identify and surface revenue growth opportunities by understanding client goals and aligning them with relevant features, modules, or services.
• Manage post-sale activities including onboarding, training, go-live coordination, and early-stage value realization to support client success from day one.
• Build and maintain strong, long-term relationships with key stakeholders – ranging from end users to C-level sponsors –positioning the company as a trusted advisor.
• Lead regular executive Business Reviews and strategic touchpoints to align product performance with client KPIs and evolving business goals.
• Coordinate efforts across Product, Support, Implementation/Platform, and Sales teams to deliver on client expectations and account strategies.
• Develop, maintain, and execute tailored success plans for each client, aligned to specific objectives, use cases, and key milestones.
• Provide actionable reports and data-driven insights on usage, adoption trends, and platform ROI; present findings to clients and internal teams (including higher management).
• Conduct regular check-ins, deliver user training, communicate product updates, and track engagement to ensure clients are supported throughout their lifecycle.
• Anticipate potential issues by monitoring client health indicators; manage escalations effectively and drive issue resolution in collaboration with internal teams.
• Capture client feedback and represent their voice in internal discussions around product roadmap, service enhancements, and experience improvements.
• Work closely with Account Managers to align on broader account strategy beyond renewals, contributing insights from day-to-day interactions and usage analytics.
• Guide clients through major product changes, new feature rollouts, or process transitions with clear communication and support to ensure adoption.
• Maintain high standards of CRM data integrity and ensure all client interactions, issues, and plans are well-documented and accessible to stakeholders.
• Share client trends, competitive intelligence, and market feedback with internal stakeholders (Product, Marketing, Leadership) to influence roadmap and positioning decisions.
• Identify gaps or inefficiencies in internal Client Success processes and tools, and work with operations or systems teams to implement scalable improvements that enhance team performance.

Client Success Manager

Marketing

• Design and produce eBooks, whitepapers, presentations, social media graphics, LinkedIn banners, infographics, sales collateral, and other marketing assets
• Create event and sponsorship materials including banners, signage, advertisements, booth graphics, and promotional collateral
• Manage Ethixbase360's social media channels, with a primary focus on LinkedIn
• Build and deploy marketing emails, landing pages, forms, and workflows in HubSpot
• Set up and manage webinars using GoToWebinar
• Leverage AI tools such as Claude, Canva AI, and similar technologies to improve marketing productivity
• Support conference, event, and sponsorship logistics

Marketing Coordinator

• Design and produce eBooks, whitepapers, presentations, social media graphics, LinkedIn banners, infographics, sales collateral, and other marketing assets
• Manage Ethixbase360's social media channels, with a primary focus on LinkedIn
• Build and deploy marketing emails, landing pages, forms, and workflows in HubSpot
• Set up and manage webinars using GoToWebinar
• Leverage AI tools such as Claude, Canva AI, and similar technologies to improve marketing productivity
• Support conference, event, and sponsorship logistics