QA Engineer

• Execute functional and regression manual tests on the client's applications, identifying, documenting, and reporting defects, and verifying that solutions meet the acceptance criteria and the defined functional requirements, in coordination with development and business teams.
• Design and execute functional, regression, and exploratory test cases based on user stories and requirements; apply test design techniques such as equivalence partitioning and boundary value analysis; manage the defect lifecycle in tools like Jira, Azure DevOps, or Bugzilla; document test plans, test cases, and execution evidence; validate APIs using basic tools like Postman; perform basic SQL queries to validate data integrity; and work collaboratively with development and business within agile methodologies (Scrum/Kanban).

Senior Manual QA

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility
• Maintain and organize testing data to allow for focused application of remediation efforts
• Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues
• Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need
• Develop test cases and improve testing protocols, to allow for the deepest discovery of issues
• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
• Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey
• Support performance scoring, compliance tracking, and analysis reports
• Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements
• Execute and iterate manual accessibility testing for all state digital assets, before and after remediation
• Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work
• Clearly communicate testing outcomes and provide expertise to help stakeholders understand results
• Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts
• Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Quality Assurance Analyst

• Design and execute comprehensive test plans and test cases for new features and system enhancements.
• Lead regression testing efforts to ensure stability across releases.
• Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
• Document and manage detailed defect reports, including reproduction steps and severity assessments.
• Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
• Maintain and enhance automated UI and API test suites.
• Analyze test results and provide actionable feedback to development teams.
• Contribute to the development and documentation of QA processes and standards.
• Mentor junior QA testers and support their professional development.

Quality Assurance Tester II

• Provide quality assurance engineering support to internal and external customers and all departments of the organization
• Develop and analyze statistical and product/process performance data to recommend and implement improvements
• Execute the initiatives of the organization in the development, implementation, and improvement of the appropriate Quality Management Systems throughout the operation with all the documentation required
• Provide Quality interface and expertise between the organization and its customers to proactively assure that needs and expectations are understood and satisfied
• Provide expertise in Quality Assurance and process improvement tools and methods to support continuous improvement activities
• Develop, implement, and audit inspection and test plans, standards and acceptance criteria, and procedures/work instructions
• Facilitate the investigation and elimination of quality problems and follow-up on corrective actions
• Participate in all aspects of product development and launch activities

Quality Engineer

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.
• Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion.
• Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed.
• Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis.
• Ensure quality assurance findings are corrected, documented, and tracked to resolution.
• Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews.
• Manage and facilitate implementation of changes to QA processes, including program design and attributes.
• Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements.
• Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits.
• Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes.
• Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed.
• Champion and model change management behaviors to support organizational evolution.
• Maintain high visibility of the Quality program by reporting on progress and successes across the organization.
• Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed.
• Perform other duties as assigned.

Senior Quality Assurance Consultant

• Tracking and triaging findings from third-party assessments, ensuring timely follow-up and remediation tracking.
• Collaborating with development, platform, and product teams to communicate findings, track remediation efforts, and improve overall security posture.
• Facilitating post-assessment reviews and lessons learned sessions with development teams to identify recurring security issues and promote secure development practices.
• Maintaining program documentation, test records, and reporting artifacts.
• Conducting penetration testing of web applications, APIs, cloud environments, and internal systems, escalating complex testing scenarios as needed.
• Performing peer review of penetration testing deliverables, including test plans, findings, and final reports.
• Participating in scoping exercises and contributing to the selection of appropriate testing methodologies.
• Supporting security assessments of GenAI-powered applications and features, including LLM integrations, RAG pipelines, and AI agents.
• Assisting in testing for AI-specific vulnerabilities such as prompt injection, jailbreaking, insecure output handling, model data leakage, and training data poisoning.
• Contributing to the development of internal GenAI security testing checklists and methodologies, aligned with frameworks such as OWASP Top 10 for LLMs.

Security Assurance Penetration Tester

• Lead, coach, and develop a team of Quality Consultants
• Foster a high-performance, consultative and innovation-focused culture
• Deliver and enhance reporting to leadership, identifying actionable trends and insights across QA data
• Collaborate with Business Partners, Training, Risk, Audit, and Technology partners to address quality themes
• Maintain strong oversight of QA processes, controls, and governance
• Champion a continuous improvement mindset, using data and technology to drive efficiency

Senior Manager, Quality Assurance

• Monitor and report customer performance, ensuring timely corrective actions are implemented.
• Collaborate with customers on new process approvals and process changes.
• Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
• Maintain customer visit and audit schedules.
• Support audits, process standardization, waste elimination, and continuous improvement efforts.
• Monitor and improve supplier and customer KPIs.
• Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
• Resolve customer technical issues promptly to maintain supply continuity.
• Support long-term customer relationships and cost reduction initiatives.
• Travel as needed to support customers and job responsibilities.
• Support achievement of local and global KPIs.
• Communicate effectively and promote company policies, procedures, and mission.
• Comply with export control, safety, environmental, and quality requirements.
• Promote Lean principles and continuous improvement within the team.

Customer Quality Engineer

• Design and Develop Data Testing Solutions
• Build, maintain, and optimize automated data testing frameworks and validation pipelines that support enterprise reporting, analytics, and business applications using SQL, Informatica, IICS, Snowflake, and Python.
• Data Validation and Quality Assurance
• Develop and execute data validation routines for extracts, transformations, and reporting datasets to ensure completeness, accuracy, consistency, and reliability of enterprise data assets.
• Test Automation and Reconciliation
• Design automated reconciliation processes between source and target systems, including row count validation, schema validation, transformation testing, and data profiling.
• Data Pipeline Quality Engineering
• Partner with data engineering teams to embed testing and quality controls into ETL/ELT pipelines and CI/CD deployment processes across Snowflake, Oracle, and AWS environments.
• AI-Enabled Test Development and Automation
• Leverage AI-assisted development tools and intelligent automation techniques to improve test coverage, accelerate validation processes, and enhance the efficiency of data quality engineering practices across enterprise data platforms.
• Test Environment Strategy and Management
• Support and contribute to enterprise test environment strategy, including environment planning, test data management, deployment coordination, integration testing support, and validation across development, QA, UAT, and production environments.
• Data Governance and Compliance
• Ensure compliance with enterprise data governance, security, and regulatory requirements by implementing data quality standards, monitoring controls, and audit-ready validation processes.
• Integration and Monitoring
• Work with structured and semi-structured data formats (XML, JSON) and cloud-native services to validate data ingestion, transformation, and integration processes across distributed platforms.
• Collaboration and Leadership
• Collaborate with data engineers, analysts, QA teams, and business stakeholders to define testing requirements, improve data quality processes, and support reporting solutions such as Power BI.
• Continuous Improvement
• Recommend and implement improvements to data quality frameworks, testing automation, monitoring solutions, governance processes, and DataOps practices.
• Mentor junior team members and promote best practices in data quality engineering and testing.

Data Quality Engineer

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – Supporting Travel Agents, Native Sabre

• The Quality Engineer is responsible for proactively ensuring the quality of all aspects of the balance of plant for FuelCell Energy Block Systems and the quality levels for incoming purchased materials and services supporting our fuel cell projects.
• Provides Quality interface and expertise within the Danbury Headquarters and with the Engineering groups to proactively assure that product requirements are well developed, understood, and satisfied.
• Defines Supplier Qualification processes, required levels of process capability, and process controls to ensure that Cost of Quality goals are achieved.
• Works with suppliers to develop and approve Inspection and Test Plans (ITPs) for equipment, components, engineered systems and contract manufactured skid systems.
• Verifies supplier data, inspection and NDE reports, FAT reports, and completion of all Mechanical and Electrical system inspections, checkouts, and tests.
• Performs walk downs for all appropriate equipment/systems to assure all quality requirements of ITP have been met.
• Performs inspections for proper Installation, Wiring, Termination and Insulation Testing, Hi potential cable Testing, cold loop checking, earth continuity resistance test, low ohm test for bus bars, leak testing, and pre-commissioning of equipment.
• Drives Supplier Quality via conducting supplier surveys, on-site audits, and follow up audits, to qualify and assess supplier’s quality and manufacturing capabilities.
• Support the supplier qualification process, surveillance program and supplier development programs.
• Drives site construction and product installation Quality at project sites.
• Performs proactive QA/QC inspection to the ongoing construction activities to align/comply with all construction tasks to the project procedures, standards, and specifications and ensure that it follows all relevant approvals.
• Participates in the Design and Product Development Process to connect product Critical to Quality (CTQ) requirements with process requirements and ensuring successful execution of related Verification and Validation plans.
• Qualifies, controls, monitors, and continuously improves internal and external (supplier) processes using Lean Six Sigma tools.
• Executes Nonconformance Report activities and assists with creating/maintaining Corrective Action entries within ERP system to address supplier related issues.
• Leads and participates in investigations, root cause analyses, and corrective/preventive action solutions as needed using Lean Six Sigma tools applied in an 8D framework.
• Supports the continuous improvement of FCE’s Quality Management System (QMS) processes and related documentation.
• Develops, executes and analyzes quality-reporting measures and periodically reports to management on quality issues, supplier performance, non-conformances, corrective actions, trends and losses, always with a plan included for resolution and/or improvement.
• Performs Internal Audits in accordance with ISO-9001 and internal requirements.

Quality Engineer – Product

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – supporting Travel Agents using Sabre

• Conducts quality control reviews of operational transactions, with primary emphasis on submissions.
• Identifies quality trends, error drivers, and process gaps; documents findings and provides actionable feedback to supervisors and operational teams.
• Develops, tracks, and maintains quality metrics and reporting to support leadership visibility and decision-making.
• Changes in businesses and functions may require constant monitoring and analysis including possible adjustments of review touch points.
• Partners with Operations leadership to support training, coaching, and onboarding efforts by identifying skill gaps and recurring quality issues.
• Participates in process improvement initiatives aimed at increasing consistency, accuracy, and turnaround time.
• Works with others to identify areas in the development process that can be improved to allow for higher quality solution delivery.
• Supports audits, internal reviews, and special projects as requested by management.
• Maintains an understanding of IT systems and ongoing releases to make certain that any recommended changes do not have a negative impact on productivity or the business.
• Works with the Management team to plan, develop and problem-solve from the business or operations perspective for issues as the result of enhancement requests, audits or resolution of systems issues.
• Maintains a strong working knowledge of assigned business units, workflows, and operational standards.

Quality Assurance Analyst – Operations

• Performs functions associated with quality assurance operations, including inspection, auditing, documentation, troubleshooting, preparing products for launch, calibration tasks and carrying out quality assurance procedures related to production
• Use programs to collect and evaluate data used to assess and document results of quality assurance and control processes
• Performs in-process and final inspection of materials, parts, assemblies and finished goods to maintain a quality product in accordance with FuelCell Energy specifications, and ISO9001 standards
• Accurately uses all standard measuring tools such as eye loupes, pin gauges, micrometers, calipers, height gauge, profilometer, and coordinate measuring machines
• Performs inspections, product and process audits in a manufacturing environment
• Monitors critical equipment and instrumentation
• Determines and assists in developing methods and procedures for quality assurance and control
• Identifies and communicates quality issues and offers ideas for improvement
• Drafts procedures, work instructions, test methods, training plans, checklists and assists with validating or troubleshooting testing methods
• Consults with Manufacturing and/or Engineering on quality issues
• Communicates audit, inspection, and nonconformance issues via email and/or reports
• Schedules and facilitates MRB (Material Review Board) and other meetings
• Participates in root cause investigations and corrective actions
• Provides training and support to manufacturing associates
• Maintenance of Calibration system, tools, gages, fixtures
• Scheduling CMM Service and Calibration
• Attend PCN Meetings & up-load information for manufacturing trials
• Log NCR Cases and follow-up as required
• Supports receiving & inspection department – inspections, document up-load to Master Control
• Participates in Stack, Module, Vessel, Final and sub-assembly components shop inspections
• Other tasks as assigned

Quality Assurance Inspector – Manufacturing

• Assessing specifications and requirements for consistency and accuracy.
• Creating and maintaining test suites to provide full coverage of component logic paths and calculations, ensuring software implementations meet design/logic specifications.
• Executing test cases (both manual and automated), analyze testcase execution to identify abnormalities and report defects.
• Designing, developing, and maintaining tools for generating tests, running tests, and comparing and analyzing results, always with automation in mind.
• Delivering test suites to clients on-schedule while ensuring the highest degree of accuracy.
• Participating in "Agile" team planning sessions to identify dependency chain and task breakdown, providing estimates and outline test approach.
• Supporting clients by investigating and addressing concerns, providing tests and collaborating when necessary.

Software Quality Engineer/Analyst

• Collaborate with Product Owners
• Be actively involved in the day-to-day operations, troubleshooting, and optimizing processes
• Perform rigorous functional, regression, integration, and end-to-end testing across various ERP modules (e.g., Supply Chain, Finance, Inventory Management, Procurement, Order Management)
• Coordinate and facilitate UAT sessions with operational end-users, providing guidance, documentation, and support to ensure thorough validation
• Identify, document, and track software defects and system bottlenecks using tools like [Jira / Confluence]
• Process Mapping & Validation: Analyze current operational workflows to ensure the ERP software accurately supports and optimizes business processes
• Validate data migration and integration between the ERP system and peripheral operational tools or third-party applications.

ERP Operations Test Analyst

• Lead and conduct quality system, process, and product audits; update digital audit system and issue corrective actions as required.
• Actively work within the SAP system to process/close out quality notifications (QN), research component/module history and identify service master activity.
• Manage supplier quality issues through monitoring/escalation processes, escape management and processing of supplier submission of non-conforming material.
• Facilitate investigations to determine root cause and corrective actions while preventing future recurrence.
• Generate and modify applicable quality-controlled documentation to ensure processes and requirements are clearly defined.

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