Customer Quality Engineer

Schaeffler

Customer Quality Engineer monitoring customer performance at Schaeffler. Collaborating with customers on process approvals and problem-solving to maintain supply continuity.

Posted 7/8/2026full-timeDanbury • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer performance monitoring, process standardization, and continuous improvement initiatives while ensuring compliance with export control and quality requirements. Proficient in utilizing AIAG tools and fostering long-term customer relationships to achieve key performance indicators.

Highest-signal resume keywords

Bachelor’s Degree In EngineeringKnowledge Of AIAG ToolsPPAPProblem-Solving SkillsExport Control Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FAI ActivitiesPPAP ActivitiesRoot Cause AnalysisKPI MonitoringProcess StandardizationLean PrinciplesContinuous ImprovementWaste EliminationCustomer Technical Issue ResolutionAudit Support

Soft Skills

Excellent Communication SkillsStrong Analytical SkillsCustomer Service MindsetPrioritization SkillsIndependent Work Ability

Industry Keywords

APQPQSAMSASPCFMEAUS Person ComplianceExport Control Requirements

About the role

Key responsibilities & impact

Monitor and report customer performance, ensuring timely corrective actions are implemented.
Collaborate with customers on new process approvals and process changes.
Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
Maintain customer visit and audit schedules.
Support audits, process standardization, waste elimination, and continuous improvement efforts.
Monitor and improve supplier and customer KPIs.
Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
Resolve customer technical issues promptly to maintain supply continuity.
Support long-term customer relationships and cost reduction initiatives.
Travel as needed to support customers and job responsibilities.
Support achievement of local and global KPIs.
Communicate effectively and promote company policies, procedures, and mission.
Comply with export control, safety, environmental, and quality requirements.
Promote Lean principles and continuous improvement within the team.

Requirements

What you’ll need

Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
Strong ability to prioritize effectively, work independently, and manage multiple tasks
Excellent written and verbal communication skills
Strong analytical, problem-solving, and decision-making skills
Results-oriented with a strong customer service mindset
Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
Applicants must be authorized to work in the US without employment VISA or other sponsorship
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Benefits

Comp & perks

Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.