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Customer Quality Engineer
SchaefflerCustomer Quality Engineer monitoring customer performance at Schaeffler. Collaborating with customers on process approvals and problem-solving to maintain supply continuity.
About the role
Key responsibilities & impact- Monitor and report customer performance, ensuring timely corrective actions are implemented.
- Collaborate with customers on new process approvals and process changes.
- Perform FAI/PPAP activities and customer-delegated DQR responsibilities.
- Maintain customer visit and audit schedules.
- Support audits, process standardization, waste elimination, and continuous improvement efforts.
- Monitor and improve supplier and customer KPIs.
- Lead problem-solving and root cause analysis to prevent recurrence of nonconformances.
- Resolve customer technical issues promptly to maintain supply continuity.
- Support long-term customer relationships and cost reduction initiatives.
- Travel as needed to support customers and job responsibilities.
- Support achievement of local and global KPIs.
- Communicate effectively and promote company policies, procedures, and mission.
- Comply with export control, safety, environmental, and quality requirements.
- Promote Lean principles and continuous improvement within the team.
Requirements
What you’ll need- Bachelor’s degree in Engineering, a technical discipline, or an equivalent qualification with demonstrated competency
- Strong ability to prioritize effectively, work independently, and manage multiple tasks
- Excellent written and verbal communication skills
- Strong analytical, problem-solving, and decision-making skills
- Results-oriented with a strong customer service mindset
- Knowledge of AIAG tools and related industry standards, including PPAP, APQP, QSA, MSA, SPC, and FMEA
- Applicants must be authorized to work in the US without employment VISA or other sponsorship
- This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
Benefits
Comp & perks- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FAI ActivitiesPPAP ActivitiesRoot Cause AnalysisKPI MonitoringProcess StandardizationLean PrinciplesContinuous ImprovementWaste EliminationCustomer Technical Issue ResolutionAudit Support
Soft Skills
Excellent Communication SkillsStrong Analytical SkillsCustomer Service MindsetPrioritization SkillsIndependent Work Ability