Program Manager

• Develop and implement the operational support structure the core Retail Americas team needs to execute an ambitious roadmap across LATAM, Canada, and select emerging U.S. channel opportunities.
• Own specific Retail Americas programs running the full program lifecycle end-to-end: roadmap, resourcing, risk, and stakeholder management.
• Lead cross-functional coordination with Sales, Marketing, Finance, Operations, IT, Legal, and Logistics to ensure seamless execution of market entry and retail programs
• Identify and assess risks specific to emerging market launches — regulatory, logistical, cultural — and develop mitigation strategies to minimize impact
• Serve as the primary point of contact for program-related matters with internal stakeholders and external retail partners in market
• Track key performance metrics across owned programs and provide regular reporting to senior leadership
• Drive continuous improvement by identifying operational gaps and implementing scalable processes and tools across markets

Program Management Lead, Emerging Markets

• Oversee program staff as directed by the Director of Program Development and Management Office (PDMO)
• Apply project management methodology to manage high risk and complex programs
• Serve in the primary management leadership role for low-to-medium risk programs
• Manage and coordinate day-to-day productivity and task management on Health Affairs programs
• Partner with senior executives to define program approach and provide support for various initiatives
• Assist the PDMO Leadership with performing PDMO quality control
• Organize and coordinate Health Affairs programs across internal departments and between external research and development partners
• Ensure compliance with all federal, state, WVU and PDMO policies and procedures

Senior Program Manager – Health Affairs Institute

• Reports to the Director of Landscape Conservation and advances landscape-scale conservation initiatives across the Appalachian Trail landscape.
• Develops and supports strategic partnerships, collaborative conservation networks, and conservation incentive programs that further ATC's Protect pillar goals.
• Oversees the Wild East Action Fund (WEAF) and related grantmaking programs.
• Serves as the primary coordinator of the Northern Appalachian Trail Landscape Partnership.
• Manages relationships with public and private stakeholders.
• Supports the implementation of conservation projects and collaborative initiatives.

Landscape Conservation Program Manager

• Responsible for working with a team to plan, implement, and evaluate youth entrepreneurship and workforce development programs
• Responsible for significant statewide administrative responsibilities including program coordination, evaluation, and finance
• Review, maintain, and/or develop program materials as needed for outreach efforts
• Develop and/or revise program implementation guides to be shared with organizations delivering Extension developed efforts
• Establish and maintain positive collaborative relationships with internal and external stakeholders
• Facilitate communication with partner within West Virginia and across the U.S. to support partner planning/development of shared efforts
• Foster collaboration among existing Extension programs to ensure alignment with ongoing initiatives
• Coordinate regular project team meetings to facilitate communication among Extension faculty/staff
• Support the implementation of mini-grant funded pilot projects with partnering states through regular communication with partners and troubleshooting/problem solving
• Maintain records of program activities, successes, and challenges to inform future program development
• Coordinate the completion of partner memorandums of agreement and processing of invoice payments for community grants and pilot project support as needed
• Support youth focused community development projects with additional implementation tasks as needed
• Track and maintain program data to ensure thorough and accurate program evaluation
• Facilitate communication with partners to collect data
• Organize and maintain surveys, focus group discussion template, and other documents for use by program partners
• Work closely with project teams to analyze program evaluation data
• Develop program reports to share both internally and with program partners
• Support the development of required reports for private and public funders

Part-time Program Manager – Youth and Community Development

• Administers the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.
• Employs professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student’s current family financial situation.
• Communicates clearly about documentation students/parents need to provide, updates systems to reflect needed documentation.
• Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student’s eligibility.
• Documents situation and changes/adjustments that are made.
• Collaborates with team-members to determine daily priorities, and division of work based on the established expectations of management.
• Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely.
• Resolves complex problems by analyzing documents and researching federal, state and institutional policies and regulations.
• Manage conflicts and resolve complaints and develop prevention strategies.
• Design, develop and implement educational service programs related to financial aid and scholarships.
• Counsel and thoroughly explains processes to customers via in-person, online or telephone.
• Responds to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed.
• Routinely answers “acknowledged” and “In Process” tickets and assists with tickets during peak times.
• Continually monitors the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University.
• Continually reviews, updates and follows policies and procedures to ensure compliance with federal, state and institutional policies regulations and to ensure best practices are in place.
• Trains staff in areas of expertise.
• Performs other related duties as assigned by supervisor and other senior SFS staff.

Temporary Part-Time Program Coordinator – Student Aid Operations

• You will own multi-million-dollar capital expenditure (CapEx) budgets, negotiate with external automation and general contractors, and ensure aggressive timelines match our hyper-growth trajectory.
• You will pioneer the integration of advanced automation (e.g., AS/RS, robotics, complex conveyor systems) to radically maximize density and throughput.
• You will lead complex layout overhauls utilizing advanced CAD/SketchUp modeling integrated with predictive data analytics.
• You will establish robust engineering metrics, predictive throughput models, and centralized Power BI/SQL frameworks.
• You will manage high-value vendor relationships, negotiate service-level agreements (SLAs), and foster cross-functional alignment to mitigate deployment risks.

Senior Program Manager – Industrial Engineer

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
• Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
• Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
• Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
• Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
• Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
• Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.
• All employees are expected to maintain and contribute to the QMS.

Strategic Program Manager

• Build and run the governance and program infrastructure for TELUS Health’s product portfolio
• Design and run the Product Council as a governance and alignment forum
• Set agendas, coordinate inputs, document decisions, and track actions
• Ensure consistent, structured updates from all product teams
• Maintain clarity on decision rights, ownership, and escalation paths
• Create and maintain enterprise‑level portfolio visibility, including a global inventory of products and services
• Coordinate structured product reviews with Product Experts
• Maintain the cross‑portfolio launch and release calendar
• Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions

Portfolio Program Manager

• Support a portfolio of 40+ Kiva Hub partners and their Capital Access Managers (CAMs).
• Onboard, train, coach, and support partners as they launch, grow, and sustain community-based lending programs.
• Serve as a primary point of contact for partner questions, troubleshooting, and technical assistance.
• Monitor partner performance and portfolio health, providing proactive recommendations and interventions when needed.
• Review and underwrite loan applications using Kiva's social underwriting methodology.
• Conduct fraud checks and pre-disbursement reviews.
• Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates.

Program Associate, Entrepreneurial Ecosystems & Operations

• Provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center.
• Support families', schools, and vendors in all areas of the WV Hope Scholarship.
• Provide exemplary customer support through phone and email response.
• Train to review and process a variety of documents related to the Scholarship, such as student applications, student curriculum orders, and more.

Customer Operations Support

• Serve as the primary point of contact with CMS on Program Integrity operations, including status reporting, project initiation within required timelines (10 business days), issue escalation, and delivery of Initial and Final Project Reports per SOW requirements; notify CMS within 24 hours prior to engaging external stakeholders in the absence of a Joint Operating Agreement.
• Own and administer the quality assurance and inter-rater reliability process for all Program Integrity medical record reviews, including development of QA protocols, peer review assessments, and corrective action procedures; maintain a 95% or greater accuracy score each month.
• Direct clinical reviewers to identify potential FWA indicators in medical records, including falsified documentation, altered records, billing pattern anomalies, medically unnecessary services, and evidence of patient harm; ensure review findings are documented consistent with CMS and FIG standards.
• Directly supervise and manage the clinical review team (RN, LPN, coder, and support staff), including hiring, onboarding, performance management, workload distribution, and ongoing training.
• Analyze Medicare claims data and medical record documentation to identify FWA patterns, billing anomalies, provider-specific trends, and program vulnerabilities; develop lead recommendations and supporting data for submission to CMS for consideration of additional review projects or referrals.
• Maintain current working knowledge of Medicare coverage rules, CMS Program Integrity Manual (IOM 100-8), Unified Case Management (UCM) system procedures, UPIC coordination protocols, and applicable law enforcement referral standards governing fraud-focused medical review activities.
• Lead the Program Integrity medical review workstream, including coordination with UPICs, law enforcement agencies, state agencies, and other external stakeholders as directed by CMS; ensure all referrals, overpayment recoupments, and field work are executed in compliance with SOW requirements and FIG protocols.

Medical Review Manager – Program Integrity, RN, BSN, MSN required

• Serve as primary liaison with Government stakeholders.
• Manage project schedule, budget, risks, and deliverables.
• Lead Agile delivery teams.
• Coordinate modernization, migration, testing, deployment, and operations.
• Prepare executive briefings and status reports.
• Ensure compliance with federal standards and contract requirements.
• Manage overall contract performance
• Develop and maintain the Project Plan within 10 days of award
• Lead weekly status meetings and reporting
• Manage schedule, risks, budget, resources, and deliverables
• Coordinate stakeholder engagement and approvals
• Oversee discovery, design, development, testing, deployment, and sustainment
• Coordinate with client leadership and cybersecurity teams
• Manage subcontractors and cloud providers

• Oversee day-to-day BSA/AML/OFAC operations, including workload allocation, SLA adherence, regulatory timelines, and team performance.
• Manage transaction monitoring, alert review, SAR and CTR filings, OFAC/sanctions screening, IRS reporting, and 314(a)/(b) processes, ensuring accuracy, timeliness, and escalation of potential risks.
• Conduct QA/QC reviews of BSA work products, maintain integrity of BSA systems and data sources, and partner with IT/data teams to resolve issues.
• Lead and support BSA/AML/OFAC risk assessments, risk and control self-assessments (RCSA), and development of controls to mitigate identified and emerging risks.
• Serve as liaison for regulatory exams, internal audit, and DFS 504 certification; coordinate responses to findings and ensure timely remediation.
• Develop and update BSA/AML/OFAC policies, procedures, and training programs to ensure ongoing regulatory compliance and team readiness.
• Support execution of the BSA/AML program, including system implementations, vendor management, risk scoring methodologies, and third-party due diligence.
• Manage BSA-related projects, including system enhancements, product/service launches, onboarding initiatives, UAT/test plan development, and pilot execution.
• Create and deliver metrics, dashboards, and reporting for leadership, governance forums, and the Board; identify trends, risks, and performance gaps.
• Maintain deep knowledge of BSA/AML/OFAC regulations and emerging risks; provide guidance, interpretation, and recommendations to leadership.
• Serve as a key liaison across Compliance, Risk, IT, and business partners to support program execution and continuous improvement.
• Perform special projects, and additional duties and responsibilities as required.

AVP/BSA Program Manager

• Provide functional supervision and task-level oversight of assigned project staff
• Responsible for managing and coordinating day-to-day productivity and task management on Health Affairs programs
• Accountable for meeting all active program milestones and deadlines
• Organize and coordinate Health Affairs programs across internal departments and external partners
• Partner with senior executives and project leadership to define project approach and ensure overall project plans
• Assist with deliverable development and manage quality assurance processes
• Assist the Project Leadership Team in planning and administering program phase budgets
• Drive strategic initiatives and manage internal and external relationships
• Monitor compliance and ensure adherence to all policies and procedures

Program Manager – Health Affairs Institute

• Be the primary contact person for our BioPharma clients and internal stakeholders for the patient recruitment programs under your responsibility
• Be responsible for the onboarding and launch of new programs, including overseeing the development of patient recruitment materials (e.g., clinical trial landing pages with pre-screening questionnaires)
• Ensure a smooth-running program and insight-driven reporting
• Keep (financial) oversight of the program and manage all the ongoing activities and communication
• Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met
• Develop strong relations and trust with all stakeholders and keep them up to date on the progress of your programs
• Achieve and maintain high customer satisfaction
• Develop and advise on solutions to tackle operational issues along with relevant subject matter experts
• Contribute to improving our patient recruitment and pre-screening processes and strategies
• Support overall myTomorrows program performance and operations, as needed.

Program Manager jobs in West Virginia

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Program Management Lead, Emerging Markets

Senior Program Manager – Health Affairs Institute

Landscape Conservation Program Manager

Part-time Program Manager – Youth and Community Development

Temporary Part-Time Program Coordinator – Student Aid Operations

Senior Program Manager – Industrial Engineer

Strategic Program Manager

Portfolio Program Manager

Program Associate, Entrepreneurial Ecosystems & Operations

Customer Operations Support

Medical Review Manager – Program Integrity, RN, BSN, MSN required

Program Manager

AVP/BSA Program Manager

Program Manager – Health Affairs Institute

Program Manager