Program Associate, Entrepreneurial Ecosystems & Operations

Kiva

Program Associate managing community partnerships and borrower support at Kiva. Supporting small businesses with inclusive financing and operational improvements.

Posted 7/1/2026full-timeRemote • Alabama, Alaska, Hawaii, Kentucky, Mississippi, Montana, New Mexico, New York, North Dakota, Oklahoma, Rhode Island, South Carolina, South Dakota, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $64,000 per yearWebsite

About the role

Key responsibilities & impact

Support a portfolio of 40+ Kiva Hub partners and their Capital Access Managers (CAMs).
Onboard, train, coach, and support partners as they launch, grow, and sustain community-based lending programs.
Serve as a primary point of contact for partner questions, troubleshooting, and technical assistance.
Monitor partner performance and portfolio health, providing proactive recommendations and interventions when needed.
Review and underwrite loan applications using Kiva's social underwriting methodology.
Conduct fraud checks and pre-disbursement reviews.
Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates.

Requirements

What you’ll need

Bachelor's degree or equivalent professional experience.
2–4 years of relevant experience in program management, operations, community development, customer success, lending, underwriting, economic development, or related fields.
Strong analytical, critical-thinking, and problem-solving skills.
Exceptional attention to detail and process management.
Excellent written and verbal communication skills.
Demonstrated ability to manage multiple projects, priorities, and stakeholders simultaneously.
Experience working independently in a remote or distributed team environment.
Strong organizational and time-management skills.
Commitment to financial inclusion, entrepreneurship, and social impact.
Ability to build trusted relationships with external partners and internal stakeholders.

Benefits

Comp & perks

A work-from-home position; final candidate must be authorized to work in the U.S.
An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package including health, dental and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by Kiva.
Opportunities to connect with and learn from colleagues and partners around the world

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan UnderwritingPortfolio MonitoringFraud ChecksPerformance AnalysisProcess Management

Soft Skills

Attention to DetailProblem-SolvingOrganizational SkillsTime ManagementRelationship Building