Kiva

Project Manager

• Engage the volunteer community -- Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts (including the Milestone Award recognition process, Volunteer of the Month interviews, and posting volunteer achievements monthly). Alert volunteers to increase loan review needs with challenges and Kiva-related news and initiatives by posting original messaging on Colibri.
• Support with cross-functional event planning and motivational messaging during various Kiva campaigns.
• Volunteer recruitment -- Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications.
• Assistance with systems -- Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable).
• Team collaboration on volunteer engagement logistics -- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize on timing and method of communication.
• Enhance process efficiency -- Provide input on streamlining recurring volunteer engagement responsibilities for efficiency gains. Propose initiatives that would minimize manual program administration of intern tasks.
• New tool research projects -- Help the team source and review new online tools and products to enable programmatic scaling.
• General data analysis -- Compilation and analysis of volunteer surveys, polls, and community interaction through click rates and responses and presentation of any results to the team.
• Enhance volunteer communications -- Manage a new email channel and processes to add to documentation for future team reference.
• Additional support -- Contribute to and manage aspects of various projects as needed.

Review and Translation Program Project Manager Intern

• Review our internal tools & storage (Confluence, Asana, GDrive, etc.) and document what information is located where.
• Propose a structure for how to consolidate & organize all resources in an efficient way that’s easy to navigate & maintain.
• Create the approved infrastructure with accompanying infrastructure.
• Create & update the Asana project with the guidance of the Creative Project Manager.
• Document and train the Marketing department into proper use and maintenance of the new infrastructure.
• Provide a summary of the project using project management metrics established at the start of the project.

Marketing Intern – Documentation and Project Management

Customer Success Manager

• Lead the audit, organization, and standardization of internal documentation to improve clarity and accessibility across the team
• Document key processes, systems, and workflows by working closely with team members to capture how things actually operate
• Contribute to improving partner-facing resources by auditing existing materials and identifying gaps, inconsistencies, or outdated content
• Draft and update content for partner resources, ensuring messaging is clear, accurate, and aligned with Kiva’s voice
• Coordinate with cross-functional teams, including Marketing and Creative, to update and refine partner-facing materials
• Help ensure consistency across internal and external content, including messaging, structure, and design
• Scope and design an internal partnership library or AI agent
• Provide operational support during high-volume periods, including assisting with the partner help queue
• Support reporting scheduling needs as needed
• Contribute to additional projects related to documentation, content development, and partner experience

Review and Translation Program Project Manager Intern

Marketing Intern – Documentation and Project Management

Lending Partner Success Intern