Kiva

Program Manager

• Support a portfolio of 40+ Kiva Hub partners and their Capital Access Managers (CAMs).
• Onboard, train, coach, and support partners as they launch, grow, and sustain community-based lending programs.
• Serve as a primary point of contact for partner questions, troubleshooting, and technical assistance.
• Monitor partner performance and portfolio health, providing proactive recommendations and interventions when needed.
• Review and underwrite loan applications using Kiva's social underwriting methodology.
• Conduct fraud checks and pre-disbursement reviews.
• Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates.

Program Associate, Entrepreneurial Ecosystems & Operations

Operations

• Screening and approving loan applications alongside our review team.
• Supporting borrowers via text and phone calls throughout their fundraising campaign.
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
• Piloting process and infrastructure improvements to our operations.
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience.
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike.
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives.
• Improving training materials and resources for Capital Access Managers

Program Associate, Entrepreneurial Ecosystems & Operations

U.S. Operations Intern