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Kiva

U.S. Operations Intern

Kiva

U.S Operations Intern supporting borrower application processes and managing operational improvements at Kiva, a nonprofit expanding financial access.

Posted 6/23/2026internshipRemote • 🇺🇸 United StatesEntry Level💰 $800 per monthWebsite

About the role

Key responsibilities & impact
  • Screening and approving loan applications alongside our review team.
  • Supporting borrowers via text and phone calls throughout their fundraising campaign.
  • Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
  • Piloting process and infrastructure improvements to our operations.
  • Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience.
  • Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
  • Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike.
  • Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives.
  • Improving training materials and resources for Capital Access Managers

Requirements

What you’ll need
  • At least 21 years of age or older by July 14, 2026
  • Able to commit to the full 6-month term
  • Strong critical thinking, with an eye for detail and ownership of your work
  • Enjoys problem-solving and relationship-building
  • Strong written and verbal communication
  • Highly proactive and able to work independently
  • Highly organized individual with an aptitude for working in a start-up environment.
  • Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

Comp & perks
  • Professional development and skills workshops
  • Access to Kiva’s network of Kiva Fellowship and Internship Alumni
  • Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
  • References are gladly given for successful participants

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
critical thinkingproblem-solvingrelationship-buildingwritten communicationverbal communicationproactiveindependent workorganizational skillsattention to detailownership