Customer Operations Support

Mpathic

Customer Success Representative providing support for parents, schools, and vendors in the WV Hope Scholarship Program. Handling inquiries through phone and email in a cloud-based Contact Center.

Posted 6/30/2026full-timeRemote • Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center.
Support families', schools, and vendors in all areas of the WV Hope Scholarship.
Provide exemplary customer support through phone and email response.
Train to review and process a variety of documents related to the Scholarship, such as student applications, student curriculum orders, and more.

Requirements

What you’ll need

Experience with school choice or ESA programs preferred, but not required.
Strong interpersonal skills, ability to work autonomously and on a team.
Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
College degree preferred, High School diploma or equivalent required.
Outstanding interpersonal, time-management, and documentation skills.
Professional work attitude and a willingness to learn and continuously improve.
Experience working in Microsoft and Google systems.
Dedicated workspace with minimal background noise during calls and online meetings.
Consistent Wi-Fi and a fast, ethernet cord, reliable desktop or laptop with high-quality camera.
Successful completion of all necessary background checks.
Aptitude for problem-solving based on established processes and procedures.
Meticulous habits in logging interactions via established business processes and tools.
Ability to learn and become facile with program guidelines and software tools.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Mpathic Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B 🏛️ Government 📡 Telecommunications B2B
Government
Telecommunications Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles. Customer Operations Support Job not on LinkedIn 🔥 7 minutes ago ⚔️ Virginia, West Virginia – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center.
Support families', schools, and vendors in all areas of the WV Hope Scholarship.
Provide exemplary customer support through phone and email response.
Train to review and process a variety of documents related to the Scholarship, such as student applications, student curriculum orders, and more. 🎯 Requirements
Experience with school choice or ESA programs preferred, but not required.
Strong interpersonal skills, ability to work autonomously and on a team.
Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
College degree preferred, High School diploma or equivalent required.
Outstanding interpersonal, time-management, and documentation skills.
Professional work attitude and a willingness to learn and continuously improve.
Experience working in Microsoft and Google systems.
Dedicated workspace with minimal background noise during calls and online meetings.
Consistent Wi-Fi and a fast, ethernet cord, reliable desktop or laptop with high-quality camera.
Successful completion of all necessary background checks.
Aptitude for problem-solving based on established processes and procedures.
Meticulous habits in logging interactions via established business processes and tools.
Ability to learn and become facile with program guidelines and software tools. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Program Manager 🔥 39 minutes ago Robbins-Gioia 51 - 200 🏛️ Government ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Program Manager leading customer-facing initiatives for RG, ensuring program success and executive engagement. Managing program teams while reporting on strategic goals and delivering on contractual obligations. 🇺🇸 United States – Remote 💵 $160k - $180k / year ⏰ Full Time 🟠 Senior 📋 Program Manager OEM Program Manager 🔥 2 hours ago PureCars 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings OEM Program Manager responsible for enhancing partnerships at PureCars, an automotive marketing leader. Collaborates with various teams to ensure effective partner management and delivering exceptional service. 🇺🇸 United States – Remote 💵 $80k / year 💰 Venture Round on 2019-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Program Control Analyst 3 🔥 2 hours ago VSolvit 201 - 500 🔒 Cybersecurity Website LinkedIn All Job Openings Project Control Analyst 3 in a remote role supporting government contracts through financial analysis. Monitor project schedules, costs, and compliance while recommending corrective actions. 🇺🇸 United States – Remote 💵 $90k - $110k / year ⏰ Full Time 🟠 Senior 🔴 Lead 📋 Program Manager 🦅 H1B Visa Sponsor IDIQ Program Manager 🔥 3 hours ago Blueforce 201 - 500 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings IDIQ Program Manager leading execution of Global Advisory IDIQ for U.S. foreign policy goals. Managing programs to enhance security institutions internationally with travel in Sub-Saharan Africa and Balkans. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Enablement Program Manager 🔥 4 hours ago RealManage 1001 - 5000 🏠 Real Estate ☁️ SaaS Website LinkedIn All Job Openings Enablement Program Manager overseeing Community Manager capacity expansion and stakeholder engagement across regions. Drive change management in a tech-enabled HOA management company with a focus on program implementation. 🇺🇸 United States – Remote 💵 $120k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Effective CommunicationEmpathyTime ManagementProfessional Work AttitudeWillingness to Learn