Program Manager

• Lead complex, cross-functional HR initiatives from planning through execution.
• Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs.
• Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution.
• Monitor program progress, identify risks and dependencies, and proactively drive resolution.
• Facilitate working sessions, steering committees, and executive updates for key initiatives.
• Support change management activities associated with new HR programs, processes, and operating models.
• Document and standardize processes, lessons learned, and best practices across HR programs.
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements.
• Partner with HR teams to map current-state and future-state processes.
• Research emerging AI tools, capabilities, and industry practices relevant to HR.
• Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions.
• Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics.
• Develop recommendations for process improvements that increase scalability and reduce manual work.
• Help build AI literacy and change readiness across the HR organization.
• Build strong partnerships across HR functions and business stakeholders.
• Influence without direct authority to drive progress on shared goals.
• Translate complex concepts into clear communications and actionable plans.
• Balance competing priorities while maintaining focus on strategic outcomes and business value.
• Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

Senior Program Manager, People Programs – AI

• Lead and manage multiple, complex projects and programs focused on aftermarket parts development, growth, distribution, and customer experience.
• Coordinate and influence cross-functional teams to execute shared priorities and deliver measurable outcomes.
• Develop integrated project plans, timelines, budgets, and resource allocations to ensure successful project delivery.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Communicate project status and key milestones to stakeholders and executive leadership.
• Drive continuous improvement initiatives to optimize parts availability, reduce costs, and improve customer satisfaction.
• Lead planning and execution of Digital and Sales & Marketing Joint Action Development (JAD) meetings to ensure alignment on priorities and outcomes.
• Track JAD initiatives, assign ownership, and ensure follow up and completion.
• Manage all leadership team operating cadence including presentations, talking points, meeting planning/preparation as well as accountability processes (tracking and progress updates).
• Manage all internal and external communication within Aftermarket Parts to ensure clarity, alignment, and consistency.
• Support team engagement activities that strengthen collaboration and organizational culture.
• Assist admin with coordinating regular community and team building events for Aftermarket Parts.

Project and Program Manager

• Lead execution of assigned portfolio programs, ensuring achievement of scope, schedule, cost, and quality commitments
• Develop, manage, and maintain integrated master schedules and program baselines
• Prepare and deliver program reports, executive dashboards, and governance materials for RTX/Collins review processes
• Lead cross‑functional program teams through influence, ensuring alignment across Operations, Supply Chain, HR, Real Estate, Finance, Legal, and Program
• Develop and manage communication cadences across program workstreams; prepare briefings and updates for senior leadership
• Identify, assess, and manage program risks and issues; drive mitigation planning and escalate as appropriate
• Ensure programs meet RTX/Collins governance, compliance, and financial review requirements
• Manage interdependencies across multiple concurrent programs and ensure alignment across functional stakeholders
• Build and maintain strong working relationships with site leaders and functional partners, enabling effective information flow and timely decision‑making
• Represent the TEDS portfolio in interactions with Precision Enabling Technologies leadership and Mission Critical Products stakeholders, providing clear, concise, and data‑driven updates

Associate Director, Portfolio Program Management

• Manage NPI programs from initiation through delivery, ensuring operational readiness and quality outcomes
• Collaborate with various teams within the company, including Product Business Units, Research & Development, Product Marketing, Global Operations: procurement, logistics, manufacturing, and quality control, Finance to implement resiliency measures and foster a culture of preparedness
• Apply Kaizen, Lean, and Agile methodologies to optimize processes and enhance efficiency
• Provide guidance leveraging hands-on engineering experience in mechanical, electrical, or industrial domains
• Identify program risks and implement proactive mitigation strategies to ensure uninterrupted progress
• Deliver timely and relevant updates to stakeholders through reports and meetings, fostering transparency and accountability
• Ensure all program activities align with organizational values and customer expectations

• Leads and oversees the design of population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical)
• Works alongside senior leadership to monitor the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations
• Collaborates closely with project team members, business owners and sponsors to develop, implement and monitor initiatives that can improve member health outcomes, reduce provider administrative burden, and/or reduce medical or operational expense through a variety levers, including clinical workflow innovation, operational efficiency, prior authorization management, and AI-enabled care
• Leads the development of population health strategies focused on advancing care coordination, improving health outcomes, and increasing program efficiency
• Gathers input from across the enterprise, division, community, members and through competitive intelligence to identify opportunities, assess needs and develop strategic design of solutions
• Ensures alignment of solutions across the enterprise
• Develops business cases, strategy concept designs and program requirements
• Serves as a subject matter expert, routinely briefing leaders and key stakeholders on program goals and initiatives
• Develops project plans and recommendations in support of compliance objectives and leads implementation
• Tracks and reports on the status of projects
• Assesses project risks, develops mitigation and contingency plans
• Identifies analyzes and understands target audiences and their specific program needs
• Develops and deploys marketing strategy to increase member engagement in maternal health programs
• Leads vendor identification, evaluation, selection and contract negotiations for new vendor relationships
• Works with senior leadership team to support clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements
• May work across multiple Line of Business and states to encompass program needs into population health strategies
• Establishes and monitors performance metrics and goals for assigned programs, including process measures, outcomes measures, financial measures and methodologies for implementing programs
• Documents and presents program results through operational reports, outcomes studies and presentations
• Owns and makes needed decisions to ensure the successful resolution of issues within the program to achieve milestones and program deliverables
• Incorporates evaluation planning into the overall strategy
• Establishes key performance indicators for programs, including process measures, outcomes measures and financial measures
• Ensure program is designed in such a way that these metrics can be collected and monitored

Senior Project/Program Manager

• Build and maintain strong relationships with trade and technical schools, workforce development boards, and professional organizations across key markets.
• Identify new trade school partnership opportunities that align with organizational hiring needs and create visibility around skilled trades careers at C&W Services.
• Coordinate quarterly and ad-hoc engagement meetings with academic stakeholders, career services teams, and technical instructors.
• Collaborate with schools and community partners on workforce readiness initiatives, scholarship programs, internship pipelines, and ambassador programs.
• Work closely with the Apprenticeship Department and internal Learning & Development teams to align external curriculum offerings with internal job profiles.
• Partner with schools to enhance or co-develop curriculum based on industry trends, skills gap analysis, and feedback from hiring managers.
• Participate in advisory boards, roundtables, and school curriculum reviews to influence trade education that supports current and future hiring needs.
• Develop and maintain a dynamic map of site needs and overlay that with trade school graduate availability to forecast and close workforce gaps.
• Plan, organize, and attend on-campus recruitment events including career fairs, open houses, speaking engagements, and hiring days.
• Create and deliver weekly and quarterly reports that track the effectiveness of trade school partnerships, event ROI, and student engagement.
• Present status updates and strategic recommendations to Talent Acquisition leadership and business stakeholders on a recurring basis.

Trade School Program Manager

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution
• Scope, schedule, cost, and quality management
• Cross-project dependency management
• Program change management
• Performance tracking and reporting
• Financial oversight and forecasting
• Documentation and information management
• Development and maintenance of SOPs, processes, and training materials
• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Senior Program Manager

• Spearhead end-to-end industrialization CAPEX programs spanning capacity expansion, architecture evolution, and new product development (NPD)—all aligned to business priorities and patient impact
• Drive rigorous planning through standardized project charters, integrated schedules, comprehensive budgets, and optimized resource allocation plans
• Apply robust governance frameworks, proactively closing action items ahead of critical reviews to enable timely, high-quality decision-making
• Leverage benchmarks, performance metrics, and operational insights to monitor progress, rapidly course-correct, and ensure delivery of measurable outcomes
• Lead senior cross-functional program reviews to drive alignment, resolve complex trade-offs, and support strategic investment recommendations
• Navigate and influence senior partners across engineering, manufacturing, finance, procurement, and quality—without direct authority—operating effectively within a global matrix structure
• Lead stakeholders throughout the entire project lifecycle with clear, transparent, and timely communication that builds trust and alignment
• Drive seamless collaboration to ensure NPD and CAPEX initiatives work in perfect harmony
• Identify, assess, and mitigate cost, schedule, and technical risks before they impact program outcomes
• Take full accountability for planning, monitoring, and controlling project budgets, ensuring every capital investment is optimized for maximum return
• Communicate program status, risks, milestones, and strategic insights to functional leadership and executive management, enabling informed decision-making at the highest levels
• Lead scope, schedule, and cost changes through rigorous change control processes, maintaining stakeholder alignment throughout
• Prepare and deliver compelling program updates to senior management, highlighting progress, risks, achievements, and continuous improvement opportunities
• Conduct thorough post-project reviews to capture lessons learned and best practices, driving ongoing enhancement across DFMA (Design for Manufacturing and Assembly) and CAPEX initiatives
• Lead the dissemination of best practices across the organization to strengthen industrialization capabilities and capital execution excellence
• Evaluate and implement emerging project management tools, technologies, and methodologies to enhance industrialization effectiveness and optimize CAPEX investments
• Support the seamless integration of innovative technologies and processes into existing systems, ensuring compatibility and smooth implementation

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizing strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
• Handles all retention requests by providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves all escalations for customer service within the book of business.

Program Manager, Key Accounts

• Lead complex, cross-functional programs with high business impact
• Own planning, governance, risk management, stake-holder alignment, and execution tracking
• Partner with senior leaders to translate strategy into actionable programs
• Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight
• Establish operational objectives and work plans and delegate assignments as appropriate
• Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals
• Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
• Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives
• Manage interdependencies and integration across projects, ensuring seamless coordination and delivery
• Create scalable mechanisms, templates, rhythms, and operating models for program execution
• Communicate clearly with executives, business owners, and technical teams
• Establish and monitor key performance indicators to measure program success
• Use these metrics to drive performance improvements and ensure program objectives are met
• Regularly review and adjust critical metrics to align with evolving program goals
• Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications
• Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization
• Establish a knowledge repository for future reference
• Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success
• Implement conflict resolution strategies to maintain a collaborative work environment
• Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities
• Ensure transparency and accountability in program reporting
• Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes
• Foster a culture of continuous improvement and innovation
• Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed
• Mentor and guide junior program managers to build a strong talent pipeline
• Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office
• As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization
• Negotiate contracts and manage vendor performance
• Identify and manage program risks, interdependencies, and develop and implement mitigation strategies
• Monitor the status of risks throughout the program and inform key audiences
• Conduct regular risk assessments and update risk management plans
• Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals
• Monitor financial performance and make necessary adjustments
• Ensure adherence to budgets and financial targets.
• Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

Strategic Program Manager II

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Support execution of key R&D program activities, coordinating across Finance, Operations, Product Management, Global Supply Chain, Engineering, Gas Power, Aero Alliance JV, and GE Aerospace to help support on-time delivery.
• Support day-to-day program execution for assigned scopes, including tracking deliverables, maintaining momentum against commitments, and escalating issues as needed.
• Assist in developing and maintaining integrated program plans and schedules, including timelines, milestones, deliverables, interdependencies, and schedule updates, to help align execution with business priorities and critical milestones.
• Track program financial performance against budget, identify variances, risks, and opportunities, and partner with stakeholders to support cost awareness and financial predictability.
• Identify program risks, issues, and execution gaps early, and support timely mitigation plans in partnership with functional teams and program leadership.
• Prepare and deliver clear, data-driven updates, reports, and presentations to leadership and stakeholders on schedule performance, budget status, resource needs, key risks, and decisions needed.
• Build strong cross-functional relationships in a complex, matrixed environment to align priorities, clarify ownership, and support effective execution.
• Contribute to continuous improvement in aeroderivative engineering program management processes, tools, and operating rhythms by applying standard work and best practices in budgeting, scheduling, tracking, and stakeholder communication.

Lead Program Manager – Aeroderivative R&D Programs

• Support execution of key R&D program activities, coordinating across Finance, Operations, Product Management, Global Supply Chain, Engineering, Gas Power, Aero Alliance JV, and GE Aerospace to help support on-time delivery
• Support day-to-day program execution for assigned scopes, including tracking deliverables, maintaining momentum against commitments, and escalating issues as needed
• Assist in developing and maintaining integrated program plans and schedules, including timelines, milestones, deliverables, interdependencies, and schedule updates, to help align execution with business priorities and critical milestones
• Track program financial performance against budget, identify variances, risks, and opportunities, and partner with stakeholders to support cost awareness and financial predictability
• Identify program risks, issues, and execution gaps early, and support timely mitigation plans in partnership with functional teams and program leadership
• Prepare and deliver clear, data-driven updates, reports, and presentations to leadership and stakeholders on schedule performance, budget status, resource needs, key risks, and decisions needed
• Build strong cross-functional relationships in a complex, matrixed environment to align priorities, clarify ownership, and support effective execution
• Contribute to continuous improvement in aeroderivative engineering program management processes, tools, and operating rhythms by applying standard work and best practices in budgeting, scheduling, tracking, and stakeholder communication

• Oversee CLCs two locations in Woodruff, SC to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs.
• Supervises and supports Lead DSPs and DSPs, maintains facility operations, and under the guidance of the Assistant Director, supports individuals in achieving meaningful goals, community involvement, and independence.
• Implement, manage, monitor, and evaluate assigned programs in accordance with established standards.
• Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition.
• Ensure the wants, needs, preferences, and personal goals of persons supported are honored and actively supported.
• Provide intervention and leadership during emergencies and hospitalizations.
• Support admissions, discharges, and transfers to ensure continuity of services.
• Provide direct supervision and leadership to Lead DSPs and DSPs.
• Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff.
• Facilitate training opportunities to improve service quality and ensure staff maintain required certifications.
• Coordinate staffing schedules and ensure appropriate coverage at all times.
• Manage conflict using person-centered coaching and professional problem-solving strategies.
• Direct guidance to ensure person-centered services and individualized supports.
• Collaborate with Community Supports Leadership to develop and expand diversified services.
• Participate in Collaborative Support Plan (CSP) meetings and interdisciplinary team meetings.
• Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance.
• Compile and submit monthly, quarterly, and annual program reports and statistics.

Supportive Housing Program Manager

• Oversee CLCs two locations in Spartanburg, SC to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs
• Implement, manage, monitor, and evaluate assigned programs in accordance with established standards
• Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition
• Provide intervention and leadership during emergencies and hospitalizations
• Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Provide direct guidance to ensure person-centered services and individualized supports
• Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance

• Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
• Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
• Improve visibility into priorities, dependencies, risks, and overall UX delivery health
• Support Design Systems governance, adoption, release coordination, and component lifecycle management
• Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
• Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
• Establish scalable operational frameworks, quality standards, metrics, and reporting practices

UX Program Manager

• Oversee the planning, execution, and delivery of Business Application projects primarily Workday and related applications.
• Develop and manage project plans, timelines, budgets, and resource allocation for Workday implementations, optimizations, and upgrades.
• Drive and lead solution development from conception through deployment for all business applications.
• Manage changes and releases to Workday systems and processes, ensuring smooth transitions and user adoption.
• Manage third party vendor managed solutions like PureOHS, Vizzia RTLS, Docusign, Smartsheet and other business applications.
• Collaborate with HR, Finance, IT, and other stakeholders to elicit requirements, manage expectations, and ensure alignment on project goals.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.
• Identify and mitigate project risks, developing contingency plans and escalating issues as needed.
• Utilize Agile methodologies and Scrum practices to facilitate project delivery, including leading ceremonies and coaching teams.
• Provide regular project updates to stakeholders, including progress reports, risk assessments, and budget status.
• Ensure the quality of project deliverables through testing, validation, and adherence to established standards.

Workday Program Manager

• Manage, plan, design, and develop multiple, larger and/or more complex programs on an enterprise level.
• Provide full end to end program management including strategic planning, needs analysis, content development, program design, implementation, administration and monitoring, data analysis and program evaluation, budget management and vendor selection and vendor/contract management.
• Coordinate interdepartmental functions to minimize delays; work with program/project team members on a regular basis to review deliverables and ensure deadlines are met.
• Identify, analyze and understand target audiences and their specific program needs.
• Develop overall program plan and create high-level plans to guide detailed planning at the component level.
• Establish and monitor performance metrics and goals for programs, including process measures, outcomes measures and financial measures.
• Document and present program results through operational reports, outcomes studies, presentations and publications.

Principal Project/Program Manager

• Develop and execute scalable programs that enable Client Success Managers to activate growth and retention priorities within institutional client relationships.
• Drive end-to-end program management, including planning, execution, communication, and performance tracking.
• Build strong, trusted relationships with cross-functional stakeholders to align priorities, remove obstacles, and ensure program success.

AVP, Institution Program Management

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

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