Program Manager

• Own and continuously evolve the PMO’s central project intake processes, managing numerous incoming workflows from business and marketing teams and ensuring each is routed and scoped with clarity
• Drive prioritization and trade-off discussions across competing initiatives, balancing senior leadership vision with working-level constraints and execution-team capacity
• Identify and implement AI-driven solutions across the work the PMO touches — brief writing and review, project roadmapping, prioritization, status tracking, and hand-offs
• Lead change management and communications as the marketing organization adopts new AI-enabled processes, tools, and ways of working — driving adoption, not just rollout
• Anticipate cross-functional dependencies and provide clear status of initiatives from working groups up to senior leadership, ensuring on-time, on-scope delivery
• Establish and track program KPIs, milestones, and success metrics, including two-sided SLAs between strategy and execution teams, with clear and actionable reporting to leadership
• Contribute to the Project Management Center of Excellence and lead retrospectives — building the playbooks, best practices, and improvements that keep our “Always On” model connected to annual planning and increase overall marketing efficiency

Senior Program Manager, Marketing PMO

• Manages U.S. absence and health management programs
• Acts as the primary owner of U.S. leave and disability administration
• Oversees third ‑ party administrators
• Leads U.S. health management initiatives such as condition management, preventive health, and well ‑ being programs
• Working closely with Total Rewards, HR Solutions, HR Shared Services, Legal, Finance, HR Technology, and external vendors
• Supports effective policy execution, risk management, data integrity, and alignment with Avantor’s Global Benefits Administration Governance Framework
• Analyzes key absence and health metrics and provides recommendations

Program Manager – Benefits

• Promote the engagement, housing permanency, community tenure, achievement of greater self-sufficiency and successful completion of tenure at the residence for all PS at the site.
• Manage a GLE or SIE residential site’s systems and procedures, including planning and implementing regulations and requirements, quality improvement initiatives, and intakes and discharges from residence.
• Collaborate with Team’s Housing Coordinator to facilitate successful and timely transitions to and from the group residential site.
• Create a helping environment in the residence in which family, friends, and others important in the lives of PS are welcome, respected and valued.
• Promote teamwork between Team and GLE/SIE staff to provide all Treatment Plan interventions in and out of residence as needed.
• At the direction of the LPHA Clinician, ensure that the non-clinical support interventions of each resident’s Treatment Plan are completed as outlined.
• Implement Safety Plans and Crisis Prevention and Response Plans as developed by Team for residents.
• Assist the LPHA Clinician in managing the quality and timeliness of residential staffs’ Treatment Plan documentation and Medicaid Rehab Option standards adherence.
• Monitor the staffs’ use of evidence-based practice techniques, request additional training from Team staff as needed.
• Support the provision of evidence-based practices and best practices to PS, including Motivational Interviewing; Harm Reduction; Housing First; Stages of Change; Wellness Recovery Action Plans (WRAP); Seeking Safety and Cognitive Behavioral interventions.
• Manage the site’s DMH licensing adherence.
• Maintain the residence’s adherence to Medication Administration Program policies and procedures.
• Manage residential sites’ collection and use of resources including food stamps, program fees, representative payee accounts and Client Funds. Monitor expenses and residence’s budget. Submit information for billing procedures.
• Manage adverse events, including Incident Reporting; ensure corrective actions are implemented.
• Oversee Human Rights policies and procedures for residence.
• Ensure the maintenance, repair and safety of the residence.
• Maintain “good neighbor” relationships with residence’s neighbors.
• Maintain strong working alliances with other service providers of the PS in the residence, including Care Coordination entities.
• Hire, orient, provide day-to-day supervision of, and evaluate residence’s staff. Offer consistent and direct performance feedback. Conduct corrective action procedures for residential staff if needed.
• Manage relief and overtime resources to maintain operational excellence.
• Implement retention, recognition and awards initiatives for residence staff; provide career development guidance and broadcast promotion opportunities.
• Ensure required residential Performance Measures are maintained.
• Support staff training in, and use of trauma informed, recovery-oriented, person-centered, culturally competent and strengths-based approaches and skills training techniques in their work.
• Provide thorough and thoughtful documentation of PS needs and services.
• Promote healthcare, employment and education services access for PS.
• Participate as member of regional GLE/SIE Program Director Community of Practice Workgroup for continuous professional role competency development, mentoring and learning.
• Provides on-call coverage as assigned.
• Perform other related duties, as assigned.

Program Director, Mental Health Services

• Oversee Strategic customers throughout their implementation journeys
• Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
• Project manage the implementation programs for our largest customers
• Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
• Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
• Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
• Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed
• Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.
• Partner with AEs and CSMs to ensure our customers’ long-term success
• Ensure the effective integration of key data between the AcuityMD platform and key customer systems
• Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
• Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin
• Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations
• Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team
• Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

• Manage execution of processes, standards, and operational plans in support of Procurement strategies, including RFPs, Risk and Opportunities, EAC, IMS management, negotiation strategy, cost accountability, program execution
• Support, review and assess request for proposals (RFP) and bid packages
• Implement key performance indicators internally and with our supply base to ensure timely delivery to customers and ensure adherence to the plan.
• Work closely with Operations, Planning and Finance functions to optimize planning and supply chain cycle to meet development requirements
• Support and engage with various Integrated Project Teams (IPTs) to resolve supply chain issues and serve as supply chain SME for other functional areas
• Lead projects to enhance Supply Chain performance and continuous improvement
• Support supply chain lead for internal and external audits regarding material and cost validations
• Sets objectives and guides others on execution/approach for achievement of developmental results
• Explain policies, practices, and procedures and may influence others
• Problems faced are difficult and require consideration of multiple variables and courage to make risk-based decisions
• Lead multiple complex projects simultaneously

Senior Manager, Material Program Manager

• Oversee day-to-day operation of RLC setting(s) including scheduling and programming, planning new initiatives and conducting peer support and educational groups.
• Help prepare participants to engage in a recovery process and to communicate their strengths, hopes, dreams and goals, effectively.
• Help participants access resources in their local community to support/enhance their recovery, including educational, employment, housing, and social supports.
• Create a welcoming and helpful RLC environment in which participants, family, friends, and others important in the lives of participants are welcome, respected, and valued.
• Direct and manage the activities and job performance of RLC staff and volunteers. Hire staff appropriate to position responsibilities. Optimize program staff and volunteers’ efforts to achieve operational excellence.
• Use and train staff and volunteers to use strengths-based, recovery-oriented, motivational enhancement, harm-reduction, trauma-informed, culturally competent rehabilitation approaches to help participants think through their current life circumstances compared with their hopes and plans for the future.
• Provide support and mentoring to staff and volunteers to promote team cohesiveness.
• Manage staff performance. Provide direction, training, and coaching for all programs and, if applicable, volunteers. Implement supervision, recognition and rewards programs and conduct performance review sessions and corrective action as needed for all program staff. Provide guidance on career development to all program staff. Provide consistent and direct performance feedback to volunteers if applicable. Arrange needed staff training. Maintain staff schedule. Manage staff time off to maintain operational excellence.

Recovery Learning Center Program Director

• Identify manual, repetitive workflows across marketing and replace them with AI-driven solutions
• Build and deploy agentic workflows across content, segmentation, reporting, and lead enrichment
• Design connected systems and data pipelines that surface insights automatically
• Create a centralized, AI-queryable knowledge foundation across product, personas, and market intelligence
• Automate campaign reporting, post-event analysis, and ongoing performance insights
• Partner cross-functionally to connect data, systems, and workflows across Product, Sales, RevOps, and Marketing
• Build the technical foundation that improves Flywire’s discoverability in AI-driven search environments

Senior AI Program Manager, Marketing Technology

• Oversee the clinical, financial, and administrative operations of specified programs.
• Ensure proper standards and regulations are adhered to as set forth by the funding sources.
• Ensure programs meet the quality standards and provide value to the public.
• Directs and manages the activities of program staff. Hire staff appropriate to the position.
• Utilizes staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Manages staff performance. Provide direction, training, and coaching; implement recognition and rewards programs; conduct performance planning and review sessions; provide guidance on career development.

Residential Program Director

• Lead end-to-end project management for operational initiatives from intake through execution and delivery
• Coordinate across Operations, Product, Technology, Network, Finance and external stakeholders to align on scope, timelines, and deliverables
• Develop and maintain project plans, trackers, and timelines to manage milestones, dependencies, and ownership
• Drive accountability across teams to ensure work progresses as expected and deadlines are met
• Take point on managing initiatives driven by external partners and key clients, ensuring alignment across internal teams
• Proactively identify risks, gaps, and impacts to operations and drive resolution
• Act as the central coordination point across operations functions to ensure work is aligned and sequenced effectively
• Analyze operational data, project performance metrics, and trends to identify risks, gaps, and improvement opportunities
• Provide clear and consistent updates on project status, risks, and progress to leadership

Program Manager, Operations

• Contribute to programs that span multiple systems, including:
• Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives
• Flagging risk identification, dependency tracking, issue identification and change management on projects and programs
• Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design.
• AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution
• Help identify and escalate issues across systems where ownership is distributed
• Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes
• Support automation development of:
• Knowledge management resources
• Issue tracking and escalation workflows
• Documentation and process standardization
• Track program health, risks, and dependencies
• Ensure stakeholders have clear updates and visibility into progress
• Proactively surface blockers and support resolution
• Own the design, and continuous improvement of process & programs to support commercial goals
• Drive alignment with cross-functional team OKRs, roadmaps and prioritizations
• Assist in planning and executing go-to-market strategies for product launches and partnerships
• Track launch readiness, dependencies, and key milestones
• Partner with Brand Partnerships and Enablement teams to support execution in-market
• Create automation workflows that foster visibility across teams
• Help identify gaps in process, ownership, and alignment
• Contribute to building frameworks, trackers, and operating rhythms
• Support prioritization and coordination across multiple workstreams
• Support development of repeatable processes, templates, and tools
• Help streamline workflows and reduce manual effort
• Contribute to improving how teams collaborate and execute
• Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency
• Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs
• Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program
• Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships
• Translate business goals into clear timelines, deliverables, and execution plans
• Coordinate across cross-functional stakeholders to ensure alignment and progress

Program Manager II

• Lead and oversee the program management team building a best-in-class, modernized functional capability
• Establish and maintain enterprise-level operational reporting, dashboards, and performance metrics to provide senior leadership with clear visibility into work, capacity, and outcomes.
• Own resource management strategy, including capacity planning, allocation, and utilization across internal Heart Haus teams and flex resources
• Oversee development and maintenance of resource dashboards and reporting to support prioritization, decision-making, and forecasting.
• Partner with account management to ensure program management resources flex appropriately to business priorities.
• Partner with technology and marketing operations teams to evolve the Workfront platform by defining business requirements, workflows, and governance.
• Champion operational excellence by continuously improving workflows, intake processes, and ways of working across the enterprise organization.
• Ensure disciplined governance, risk management, and issue escalation across programs and portfolios.
• Provide executive-ready updates and insights on operational health, risks, tradeoffs, and opportunities for improvement.

Lead Director – Program Management, Resources & Marketing Operations

• Lead the end-to-end design and management of the enterprise client engagement program defining strategy, setting objectives, and overseeing execution
• Develop a comprehensive understanding of key client relationships and their networks to align bank solutions, resources, and expertise
• Collaborate with client-relationship business lines (Commercial, Wealth, Retail, etc.) and corporate functions including marketing, PR, and community teams to ensure a cohesive, organization-wide engagement approach
• Partner with Regional Presidents, Chief of Staff, and market activation peers to align enterprise initiatives with market-level execution
• Convene cross-functional teams (including Charitable Foundation, Office of the CEO, and CRA) to plan and deliver integrated engagement events, sponsorships, and forums
• Bridge the connection between executive engagement and main client contacts
• Continuously eliminate silos across business lines to create a seamless holistic client experience and increase cross-functional collaboration
• Translate enterprise engagement priorities into actionable playbooks, roadmaps, and toolkits for market teams
• Leverage quantitative and qualitative insights to inform program evolution, adjust strategy, and drive continuous improvement
• Maintain ongoing tracking and reporting on program performance, outcomes, ROI, and opportunities for enhancement
• Act as a central liaison between internal stakeholders and capabilities teams to ensure coordinated engagement planning and execution
• Mentor and support internal teams on best practices in client engagement, program governance, and strategic alignment
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite
• Ensure client engagement programs and activities align with compliance, regulatory, and governance expectations
• Identify risk-related issues needing escalation to management
• Maintain internal control standards, including timely completion of internal and external audit remediation items

Client Engagement Program Manager

• Lead the maintenance and evolution of the National Safety Standards (NSS) that apply to the OB system in the US
• Oversee and support Schools in meeting OBUSA Safety Objectives and the NSS, so Schools have clear expectations, actionable feedback, and support for continuous improvement
• Lead the review of School safety performance during Charter Reviews and monitor compliance with the NSS throughout the OB system in the US
• Consult with Schools regarding the efficacy of their safety management systems
• Analyze and identify safety trends in order to establish avoidance and mitigation plans for the OB system in the US, translating findings into actionable recommendations that strengthen mitigation and decision-making
• Chair the National Safety Directors Committee (NSDC), convening periodic calls and coordinating the annual NSDC conference to strengthen alignment, share leading practices, and advance system-wide safety learning
• Work with the Chair of the Safety Committee of the OBUSA Board (SCB) to prepare the agenda for quarterly SCB calls and bi-annual calls with the School Safety Committee Chairs
• Represent safety on the Board Risk Management Committee
• Supervise the Safety and Program Manager.
• Lead the OBUSA Crisis Response Team and assist in the management of OBUSA resources during critical incidents
• Support incident response at Schools, and interface with the crisis communication consultant as required
• Lead the development and maintenance of OBUSA’s incident investigation methodology and procedures
• Work with Schools and OBUSA Risk Management Counsel to provide oversight of significant incidents
• Lead incident investigations in collaboration with individual Schools as required
• Review and approve New Program Plans, ensuring appropriate risk management procedures and alignment with our mission and Theory of Change (TOC)
• Support the administration and implementation of nationally aligned program models throughout the OB system in the US
• Support access and belonging principles across the student course experience, including program admissions and safety, to expand participation, strengthen belonging, and improve outcomes for marginalized and underrepresented groups.

Safety and Program Director

• Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• Support efforts to bring in new clients and expand relationships with existing clients.
• As a growing startup, everyone pitches in to do whatever it takes to build the organization.

• Lead and program manage the development and release to manufacturing of creative silicon photonic components.
• Partner with Silicon Photonics Business Units (BUs), Product Line Management (PLM), and Engineering teams.
• Lead a cross-functional team from Cisco Silicon Photonics Operations to deliver wafer-level and component-level silicon photonic devices.
• Be accountable to meet time-to-market requirements, component cost targets, wafer yield goals, and volume ramp plans for these foundational elements.
• Understanding of silicon photonic component design and development methodologies.
• In-depth understanding of silicon photonics technology, wafer fabrication processes, and component-level packaging and test.
• Strong analytical skills and ability to lead teams to solve complex technical and business problems related to wafer processing, yield enhancement, and component characterization.
• Ability to influence key partners, senior leaders, and external partners, including semiconductor foundries and assembly houses.

Product Lifecycle New Product Program Manager – Silicon Photonics, Wafer/Component Level

• Lead implementation projects for new enterprise clients, managing the full onboarding lifecycle
• Capture, document, and validate client requirements to configure and tailor the product as needed
• Coordinate with technical teams to support custom integrations, data migration, or tailored configurations
• Build and maintain implementation project plans, timelines, and risk assessments
• Serve as the primary contact for clients during onboarding—setting expectations, providing regular updates, and addressing blockers
• Collaborate with Account Managers to ensure alignment between implementation scope and commercial terms
• Work closely with Product Managers and Product owners to communicate commonly asked features and find opportunities to address them in our product roadmap
• Identify and raise potential challenges or delays early, while proactively recommending solutions
• Train customers on the platform and hand off to Account Management for long-term management
• Collaborate with internal partners to refine onboarding processes, tools, and documentation for scale and efficiency

Implementation Program Manager

• The Physician Program Director (PPD) focuses on establishing formal Impella programs through sustainable relationships with account stakeholders and key opinion leaders (KOLs) within the field of hemodynamic support
• The PPD is responsible for developing and managing strategic relationships with key opinion leaders, thought leaders, and subject matter experts to support the organization’s scientific, medical and commercial goals
• This role ensures effective engagement, collaboration, and communication between the company and its network of experts to enhance brand credibility, education, and innovation
• The PPD represents all aspects of Abiomed and acts as a field liaison to connect hospitals to internal resources such as the medical office, research, marketing, and executive teams
• The PPD will be responsible for collaborating with hospitals and hospital administrators to identify areas for program efficiencies through best practice implementation, protocol development, and workflow improvement, ensuring long-term program sustainability
• The PPD will work to identify program gaps and align internal resources as appropriate to support the hospitals' goals
• The PPD will collaborate with systems of care and Integrated Delivery Networks (IDNs) to support the implementation of best practices across the hospitals within the system

Physician Program Director

• Lead Business Unit commercialization programs and Launch Excellence (LEX) programs to ensure launch readiness and disciplined execution for priority platforms.
• In collaboration with Commercial, drive Growth Room governance and execution cadence, including metrics, decision forums, and cross‑regional coordination.
• Translate BU strategy into executable, cross‑functional programs in partnership with Product Management and Commercial leadership.
• Enable execution against BU growth objectives through performance tracking, risk escalation, and corrective action support.
• Lead a high‑performing Commercial & Technical Program Management organization and evolve the operating model to meet BU needs.

Director of Commercial and Technical Program Management – Bioprocessing, Medical Device, Pharmaceutical

• Be the primary contact person for our BioPharma clients and internal stakeholders for the patient recruitment programs under your responsibility
• Be responsible for the onboarding and launch of new programs, including overseeing the development of patient recruitment materials (e.g., clinical trial landing pages with pre-screening questionnaires)
• Ensure a smooth-running program and insight-driven reporting
• Keep (financial) oversight of the program and manage all the ongoing activities and communication
• Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met
• Develop strong relations and trust with all stakeholders and keep them up to date on the progress of your programs
• Achieve and maintain high customer satisfaction
• Develop and advise on solutions to tackle operational issues along with relevant subject matter experts
• Contribute to improving our patient recruitment and pre-screening processes and strategies
• Support overall myTomorrows program performance and operations, as needed.

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