Program Manager

• Ensure coordination with Henderson KY Ryan White Part B and Housing Program Manager and across HIV care and housing programs to deliver seamless services aligned with Ryan White Part B, HOPWA, and TBRA guidelines.
• Responsible for drafting and updating departmental polices that align with funding requirements.
• Oversee program implementation in accordance with state and federal funding requirements, ensuring accurate service documentation, eligibility tracking, and outcome alignment.
• Monitor the delivery and impact of housing services, including rental assistance, housing case management, and supportive services to promote long-term housing stability for people living with HIV.
• Maintain and strengthen partnerships with health departments, housing agencies, and service providers to support referrals, shared clients, and coordinated funding efforts.
• Analyze program data to track progress, identify trends, and support improvements in service delivery and client outcomes.
• Maintain accurate records of programmatic MOUs, contracts, and documentation required by funding agencies across both Part B and housing programs and will ensure the objectives listed within the funding workplan for Kentucky Part B are being met.
• Will participate in local planning and activity boards (for example- KHPAC, Homeless connection, etc.)

Part B & Housing Program Manager

• Conduct in-depth research and analysis of complex regulatory, compliance, and financial crime topics, including BSA/AML, Customer Identification Program (CIP), Know Your Customer (KYC), beneficial ownership, sanctions compliance, and related regulatory frameworks.
• Partners directly with internal stakeholders and external partners to assess new products, programs, and business models, delivering risk and regulatory guidance that supports innovation while ensuring compliance with applicable laws, regulations, and risk management expectations.
• Produce high-quality regulatory and risk memoranda that clearly articulate issues, analyze alternatives, assess risk, and provide supportable recommendations backed by legal authorities, regulatory guidance, enforcement actions, and industry practices.
• Interpret laws, regulations, examination guidance, and regulatory expectations and translate them into actionable business and risk requirements.
• Advise leadership, legal, compliance, and business partners on complex risk and regulatory matters, providing practical solutions that balance innovation, customer experience, and risk management.
• Collaborates directly with business partners, fintechs, and third-party organizations to evaluate products, services, and business models, providing risk-focused guidance and regulatory expertise to identify obligations, assess compliance, fraud, financial crime, operational, and reputational risks, and develop practical, compliant solutions.
• Monitor regulatory developments, enforcement trends, and industry practices to identify emerging risks and opportunities for program enhancement.
• Challenge assumptions, investigate root causes, and apply critical thinking to resolve ambiguous or novel issues using a reasoned, risk-based approach.
• Leverage data, research, and analytical methodologies to support decision-making and strengthen risk governance.
• Present findings, recommendations, and regulatory positions to senior leadership, auditors, regulators, and other stakeholders.
• Foster a culture of intellectual curiosity, continuous learning, and thoughtful risk management.
• Perform other duties as assigned.

Business Risk Program Director, BSA Advisor

• You will own multi-million-dollar capital expenditure (CapEx) budgets, negotiate with external automation and general contractors, and ensure aggressive timelines match our hyper-growth trajectory.
• You will pioneer the integration of advanced automation (e.g., AS/RS, robotics, complex conveyor systems) to radically maximize density and throughput.
• You will lead complex layout overhauls utilizing advanced CAD/SketchUp modeling integrated with predictive data analytics.
• You will establish robust engineering metrics, predictive throughput models, and centralized Power BI/SQL frameworks.
• You will manage high-value vendor relationships, negotiate service-level agreements (SLAs), and foster cross-functional alignment to mitigate deployment risks.

Senior Program Manager – Industrial Engineer

• Build and run the governance and program infrastructure for TELUS Health’s product portfolio
• Design and run the Product Council as a governance and alignment forum
• Set agendas, coordinate inputs, document decisions, and track actions
• Ensure consistent, structured updates from all product teams
• Maintain clarity on decision rights, ownership, and escalation paths
• Create and maintain enterprise‑level portfolio visibility, including a global inventory of products and services
• Coordinate structured product reviews with Product Experts
• Maintain the cross‑portfolio launch and release calendar
• Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions

Portfolio Program Manager

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction
• Interact with members of various teams
• Influence the development of strategy for the area of responsibility

Executive Program Manager

• Responsible strategy, governance, and commercialization of our commercial and consumer lending product portfolio.
• Defines and maintains the product line strategy across consumer and small business lending products.
• Creates and stewards Product Guidelines (eligibility, pricing, fees, underwriting guardrails, customer experience standards, servicing/collections, account lifecycle rules).
• Builds product roadmaps based on customer feedback and industry analysis.
• Leads end to end commercialization: business case, positioning, value proposition, packaging, channel enablement, launch playbooks, and sales collateral.
• Partners with program managers, fintechs, processors, and networks to shape compelling sponsor backed lending solutions.
• Ensures product designs meet applicable Reg Z, UDAAP principles, fair lending, data privacy, servicing and collections standards, and applicable Reg E touchpoints when the lending product interacts with asset accounts.
• Drives issue management and root cause remediation for product, servicing, and customer outcomes.
• Aligns with Technology on build/buy/partner decisions; author epics/user stories; ensure high quality product requirements and traceability to controls.

Product Commercialization Program Manager – Faster Payments

• Support a portfolio of 40+ Kiva Hub partners and their Capital Access Managers (CAMs).
• Onboard, train, coach, and support partners as they launch, grow, and sustain community-based lending programs.
• Serve as a primary point of contact for partner questions, troubleshooting, and technical assistance.
• Monitor partner performance and portfolio health, providing proactive recommendations and interventions when needed.
• Review and underwrite loan applications using Kiva's social underwriting methodology.
• Conduct fraud checks and pre-disbursement reviews.
• Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates.

Program Associate, Entrepreneurial Ecosystems & Operations

• Serve as the primary point of contact with CMS on Program Integrity operations, including status reporting, project initiation within required timelines (10 business days), issue escalation, and delivery of Initial and Final Project Reports per SOW requirements; notify CMS within 24 hours prior to engaging external stakeholders in the absence of a Joint Operating Agreement.
• Own and administer the quality assurance and inter-rater reliability process for all Program Integrity medical record reviews, including development of QA protocols, peer review assessments, and corrective action procedures; maintain a 95% or greater accuracy score each month.
• Direct clinical reviewers to identify potential FWA indicators in medical records, including falsified documentation, altered records, billing pattern anomalies, medically unnecessary services, and evidence of patient harm; ensure review findings are documented consistent with CMS and FIG standards.
• Directly supervise and manage the clinical review team (RN, LPN, coder, and support staff), including hiring, onboarding, performance management, workload distribution, and ongoing training.
• Analyze Medicare claims data and medical record documentation to identify FWA patterns, billing anomalies, provider-specific trends, and program vulnerabilities; develop lead recommendations and supporting data for submission to CMS for consideration of additional review projects or referrals.
• Maintain current working knowledge of Medicare coverage rules, CMS Program Integrity Manual (IOM 100-8), Unified Case Management (UCM) system procedures, UPIC coordination protocols, and applicable law enforcement referral standards governing fraud-focused medical review activities.
• Lead the Program Integrity medical review workstream, including coordination with UPICs, law enforcement agencies, state agencies, and other external stakeholders as directed by CMS; ensure all referrals, overpayment recoupments, and field work are executed in compliance with SOW requirements and FIG protocols.

Medical Review Manager – Program Integrity, RN, BSN, MSN required

• Responsible for identifying, assessing, and mitigating risks that could impact on Pathward's strategic, operational, financial, or reputational standing.
• Provide expert guidance to leadership on risk strategy, regulatory compliance, and enterprise resilience.
• Conducts risk assessments and internal/external partner reviews.
• Develops and implements risk mitigation strategies.
• Advises leadership on risk-related decisions.
• Monitors regulatory changes and ensuring compliance.
• Prepares risk reports and presenting findings to stakeholders.
• Leverages data analytics and technology for predictive risk modeling.
• Other duties as assigned.

Business Risk Program Director

• Serve as primary liaison with Government stakeholders.
• Manage project schedule, budget, risks, and deliverables.
• Lead Agile delivery teams.
• Coordinate modernization, migration, testing, deployment, and operations.
• Prepare executive briefings and status reports.
• Ensure compliance with federal standards and contract requirements.
• Manage overall contract performance
• Develop and maintain the Project Plan within 10 days of award
• Lead weekly status meetings and reporting
• Manage schedule, risks, budget, resources, and deliverables
• Coordinate stakeholder engagement and approvals
• Oversee discovery, design, development, testing, deployment, and sustainment
• Coordinate with client leadership and cybersecurity teams
• Manage subcontractors and cloud providers

• Own and manage multiple sales programs end-to-end, ensuring alignment with business objectives and measurable performance goals
• Monitor program health using key metrics (lead flow, pipeline progression, conversion rates) and drive continuous improvement initiatives
• Deliver recurring and ad hoc reporting to provide clear visibility into sales performance and program outcomes
• Analyze pipeline and program data to identify trends, gaps, and opportunities, and translate findings into actionable recommendations
• Partner with Sales leadership to improve pipeline effectiveness and inform data-driven decision-making
• Ensure data accuracy, consistency, and integrity across reporting and dashboards
• Leverage Salesforce and BI tools to build and optimize reporting, dashboards, and performance tracking
• Collaborate with cross-functional stakeholders to enhance reporting capabilities and improve data accessibility and usability

Project/Program Manager

• Oversee day-to-day BSA/AML/OFAC operations, including workload allocation, SLA adherence, regulatory timelines, and team performance.
• Manage transaction monitoring, alert review, SAR and CTR filings, OFAC/sanctions screening, IRS reporting, and 314(a)/(b) processes, ensuring accuracy, timeliness, and escalation of potential risks.
• Conduct QA/QC reviews of BSA work products, maintain integrity of BSA systems and data sources, and partner with IT/data teams to resolve issues.
• Lead and support BSA/AML/OFAC risk assessments, risk and control self-assessments (RCSA), and development of controls to mitigate identified and emerging risks.
• Serve as liaison for regulatory exams, internal audit, and DFS 504 certification; coordinate responses to findings and ensure timely remediation.
• Develop and update BSA/AML/OFAC policies, procedures, and training programs to ensure ongoing regulatory compliance and team readiness.
• Support execution of the BSA/AML program, including system implementations, vendor management, risk scoring methodologies, and third-party due diligence.
• Manage BSA-related projects, including system enhancements, product/service launches, onboarding initiatives, UAT/test plan development, and pilot execution.
• Create and deliver metrics, dashboards, and reporting for leadership, governance forums, and the Board; identify trends, risks, and performance gaps.
• Maintain deep knowledge of BSA/AML/OFAC regulations and emerging risks; provide guidance, interpretation, and recommendations to leadership.
• Serve as a key liaison across Compliance, Risk, IT, and business partners to support program execution and continuous improvement.
• Perform special projects, and additional duties and responsibilities as required.

AVP/BSA Program Manager

• Responsible for serving as a liaison with and overseeing enterprise patient safety activities, projects, and programs
• Leading patient safety initiatives and workstreams that support the identification, measurement, and reduction of preventable harm
• Ensuring integration of patient safety priorities into broader business processes
• Coordinating activities across organizational priorities and defined patient safety pillars
• Works with clinical, analytic, operational, provider, compliance, legal, and vendor stakeholders to design and implement patient safety initiatives and interventions
• Coordinates complex workstreams involving detection methodologies, data integration, provider engagement, policy implementation, intervention programs, external partnerships, and performance monitoring
• Ensures that study methodology is sound and appropriate reporting is in place
• Develops and oversees implementation plans and patient safety improvement activities designed to improve the quality and safety of care for members
• Assures compliance with applicable governance, regulatory, accreditation, and corporate requirements
• Maintains effective documentation of patient safety programs and initiatives to meet regulatory and accreditation standards
• Provides oversight to assure accurate and complete quantitative analysis of clinical and operational data and presentation of results
• Contributes to the development and execution of enterprise patient safety strategies and supports continuous improvement efforts across patient safety programs

Patient Safety Program Manager

• Develop and maintain the health plan’s provider education program for coding, documentation, and billing integrity issues
• Establish program workflows, referral criteria, outreach templates, monitoring schedules, escalation pathways, and reporting standards
• Create standardized processes for provider identification, educational intervention, follow-up review, and referral to SIU when concerning behavior persists
• Analyze claims, coding, utilization, reimbursement, and provider billing data to identify outlier patterns
• Conduct targeted reviews to determine whether provider billing patterns warrant education or further escalation
• Draft and issue provider education letters that clearly describe identified billing concerns
• Conduct provider outreach calls and meetings to review findings, explain coding or documentation expectations, answer questions
• Perform quarterly and semiannual post-education monitoring to assess whether provider billing behavior changes
• Develop and administer a formal referral process to SIU for providers whose billing patterns do not improve

Provider Education Program Manager – Payment Integrity

• Lead end‑to‑end execution of defined strategic initiatives, including: M&A integration and operational harmonization, process redesign, standardization, and automation, data, reporting, and operating model improvements
• Translate strategic objectives into actionable project plans with clear milestones, dependencies, and success metrics.
• Drive disciplined execution using best‑practice project and program management methodologies.
• Serve as the primary execution lead coordinating across: IT, Supply Chain, Operations, Finance, Commercial, Real Estate, and External Partners
• Facilitate governance forums, steering committees, and executive updates.
• Anticipate and proactively manage risks, issues, and interdependencies across initiatives.
• Influence without authority to align teams with differing priorities toward shared outcomes.
• Partner with functional leaders to ensure transformation initiatives are embedded into day‑to‑day operations.
• Support change management efforts including communications, training coordination, and readiness assessments.
• Identify adoption risks and ensure business teams are prepared to operate in the future state.
• Apply continuous improvement principles (Lean, Kaizen, Six Sigma) to identify inefficiencies and improvement opportunities.
• Define and track value realization metrics (cost, service, productivity, scalability).
• Ensure benefits are measurable and sustained post‑implementation.
• Own project financials including budget tracking, forecasting, and variance management.
• Manage external vendors and system integrators, ensuring accountability and performance.
• Maintain high standards for documentation, reporting, and audit readiness.

Transformation Program Manager

• Direct the development, planning, prioritization, approval, implementation, and governance of enterprise Voice of the Customer and Consumer Effort programs, ensuring timely response to issue escalation and alignment to stated objectives.
• Lead the enterprise Consumer Effort Command Center, including hotspot reviews, root-cause discussions, owner follow-up, action tracking, and executive updates.
• Manage VoC intake, prioritization, roadmap, backlog, decision log, risk register, and benefits tracking to translate high-impact member pain points into clear action plans and measurable outcomes.
• Partner with Analytics, Digital, Operations, Product, Clinical, Pharmacy, Provider, Technology, Compliance, and corporate and regional business teams to connect VoC insights to operational drivers and coordinate resources across multiple departments.
• Provide subject matter expertise on day-to-day business issues, research relevant practices, and stay current on industry trends and emerging AI-enabled capabilities that can improve member experience.
• Use AI-enabled tools for topic discovery, sentiment analysis, verbatim summarization, anomaly detection, journey diagnostics, and executive storytelling, while ensuring outputs are human-reviewed, explainable, and appropriate for a regulated healthcare environment.
• Facilitate cross-functional action sprints and develop communication materials, training criteria, presentations, and program reporting tied to success measures and pre/post impact.
• Identify opportunities where virtual assistants, agent assist, self-service, knowledge management, proactive outreach, or agentic AI can reduce member effort and improve service outcomes.
• Manage leadership communications and executive-ready updates that distinguish true experience signals from noise, volume mix, or data-quality issues.
• Provide leadership to program managers and project managers, while maintaining strong partnerships with external-facing stakeholders and senior executives.

Program Director, Voice of the Customer – Insights

• Leads and oversees the design of population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical)
• Works alongside senior leadership to monitor the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations
• Collaborates closely with project team members, business owners and sponsors to develop, implement and monitor initiatives that can improve member health outcomes, reduce provider administrative burden, and/or reduce medical or operational expense through a variety levers, including clinical workflow innovation, operational efficiency, prior authorization management, and AI-enabled care
• Leads the development of population health strategies focused on advancing care coordination, improving health outcomes, and increasing program efficiency
• Gathers input from across the enterprise, division, community, members and through competitive intelligence to identify opportunities, assess needs and develop strategic design of solutions
• Ensures alignment of solutions across the enterprise
• Develops business cases, strategy concept designs and program requirements
• Serves as a subject matter expert, routinely briefing leaders and key stakeholders on program goals and initiatives
• Develops project plans and recommendations in support of compliance objectives and leads implementation
• Tracks and reports on the status of projects
• Assesses project risks, develops mitigation and contingency plans
• Identifies analyzes and understands target audiences and their specific program needs
• Develops and deploys marketing strategy to increase member engagement in maternal health programs
• Leads vendor identification, evaluation, selection and contract negotiations for new vendor relationships
• Works with senior leadership team to support clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements
• May work across multiple Line of Business and states to encompass program needs into population health strategies
• Establishes and monitors performance metrics and goals for assigned programs, including process measures, outcomes measures, financial measures and methodologies for implementing programs
• Documents and presents program results through operational reports, outcomes studies and presentations
• Owns and makes needed decisions to ensure the successful resolution of issues within the program to achieve milestones and program deliverables
• Incorporates evaluation planning into the overall strategy
• Establishes key performance indicators for programs, including process measures, outcomes measures and financial measures
• Ensure program is designed in such a way that these metrics can be collected and monitored

Senior Project/Program Manager

• Serve as the critical link between brand partners, merchandising, and content teams.
• Architect and maintain the escalatory frameworks that protect the presence on the Amazon Marketplace.
• Transform reactive troubleshooting into proactive, scalable systems that drive Week-over-Week (WoW) growth and maintain a gold standard of brand excellence.

Program Manager – Suppression

• Lead high-priority, cross-functional program development by defining goals, success metrics, scope, and benchmarks for initiatives that support ActBlue's organizational and operational goals; hold accountability for execution quality across multiple workstreams.
• Contribute to the development of ActBlue's operational roadmap, translating organizational strategy into actionable program plans and supporting execution across the organization.
• Drive cross-functional collaboration, enabling clear communication, decision-making, and accountability across departments and with senior members of the organization.
• Incorporate diverse stakeholder perspectives to drive business results, consistently applying ActBlue's practices, historical context, and stakeholder needs in decision-making.
• Develop tools, templates, and planning resources that establish standards and improve program management practices across the organization.
• Build and manage detailed program plans, including timelines, milestones, and resource considerations.
• Identify and mitigate program risks, proactively resolving issues and escalating tradeoff decisions to senior stakeholders as appropriate.
• Serve as a strategic thought partner to leaders across the organization, providing analysis on program performance, organizational trends, and continuous improvement opportunities.
• Foster stakeholder alignment, bringing together diverse perspectives and leading through influence across teams.
• Continuously evaluate programs using data and stakeholder feedback, adapting strategies to improve impact and efficiency.
• Lead end-to-end planning and execution of high-visibility internal events - including all-staff gatherings and organizational offsites - ensuring they are strategically purposeful, operationally seamless, and reflective of ActBlue's culture and values.
• Support external event programming for partner and customer audiences, contributing to experiences that advance ActBlue's relationships, brand, and mission.
• Develop event management standards, playbooks, and vendor relationships that enable consistent, high-quality execution across event types and audiences.
• Define success metrics for events and produce post-event analyses that capture ROI, stakeholder feedback, and lessons learned.
• Partner with Communications, Marketing, People & Culture, and senior leadership to ensure event content, logistics, and attendee experience align with organizational messaging and goals.
• Manage event budgets with rigor, negotiating contracts and vendor relationships to maximize impact within resource constraints.

Program Manager jobs in Kentucky

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