Program Manager

• Lead end‑to‑end execution of defined strategic initiatives, including: M&A integration and operational harmonization, process redesign, standardization, and automation, data, reporting, and operating model improvements
• Translate strategic objectives into actionable project plans with clear milestones, dependencies, and success metrics.
• Drive disciplined execution using best‑practice project and program management methodologies.
• Serve as the primary execution lead coordinating across: IT, Supply Chain, Operations, Finance, Commercial, Real Estate, and External Partners
• Facilitate governance forums, steering committees, and executive updates.
• Anticipate and proactively manage risks, issues, and interdependencies across initiatives.
• Influence without authority to align teams with differing priorities toward shared outcomes.
• Partner with functional leaders to ensure transformation initiatives are embedded into day‑to‑day operations.
• Support change management efforts including communications, training coordination, and readiness assessments.
• Identify adoption risks and ensure business teams are prepared to operate in the future state.
• Apply continuous improvement principles (Lean, Kaizen, Six Sigma) to identify inefficiencies and improvement opportunities.
• Define and track value realization metrics (cost, service, productivity, scalability).
• Ensure benefits are measurable and sustained post‑implementation.
• Own project financials including budget tracking, forecasting, and variance management.
• Manage external vendors and system integrators, ensuring accountability and performance.
• Maintain high standards for documentation, reporting, and audit readiness.

Transformation Program Manager

• Direct the development, planning, prioritization, approval, implementation, and governance of enterprise Voice of the Customer and Consumer Effort programs, ensuring timely response to issue escalation and alignment to stated objectives.
• Lead the enterprise Consumer Effort Command Center, including hotspot reviews, root-cause discussions, owner follow-up, action tracking, and executive updates.
• Manage VoC intake, prioritization, roadmap, backlog, decision log, risk register, and benefits tracking to translate high-impact member pain points into clear action plans and measurable outcomes.
• Partner with Analytics, Digital, Operations, Product, Clinical, Pharmacy, Provider, Technology, Compliance, and corporate and regional business teams to connect VoC insights to operational drivers and coordinate resources across multiple departments.
• Provide subject matter expertise on day-to-day business issues, research relevant practices, and stay current on industry trends and emerging AI-enabled capabilities that can improve member experience.
• Use AI-enabled tools for topic discovery, sentiment analysis, verbatim summarization, anomaly detection, journey diagnostics, and executive storytelling, while ensuring outputs are human-reviewed, explainable, and appropriate for a regulated healthcare environment.
• Facilitate cross-functional action sprints and develop communication materials, training criteria, presentations, and program reporting tied to success measures and pre/post impact.
• Identify opportunities where virtual assistants, agent assist, self-service, knowledge management, proactive outreach, or agentic AI can reduce member effort and improve service outcomes.
• Manage leadership communications and executive-ready updates that distinguish true experience signals from noise, volume mix, or data-quality issues.
• Provide leadership to program managers and project managers, while maintaining strong partnerships with external-facing stakeholders and senior executives.

Program Director, Voice of the Customer – Insights

• Leads and oversees the design of population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical)
• Works alongside senior leadership to monitor the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations
• Collaborates closely with project team members, business owners and sponsors to develop, implement and monitor initiatives that can improve member health outcomes, reduce provider administrative burden, and/or reduce medical or operational expense through a variety levers, including clinical workflow innovation, operational efficiency, prior authorization management, and AI-enabled care
• Leads the development of population health strategies focused on advancing care coordination, improving health outcomes, and increasing program efficiency
• Gathers input from across the enterprise, division, community, members and through competitive intelligence to identify opportunities, assess needs and develop strategic design of solutions
• Ensures alignment of solutions across the enterprise
• Develops business cases, strategy concept designs and program requirements
• Serves as a subject matter expert, routinely briefing leaders and key stakeholders on program goals and initiatives
• Develops project plans and recommendations in support of compliance objectives and leads implementation
• Tracks and reports on the status of projects
• Assesses project risks, develops mitigation and contingency plans
• Identifies analyzes and understands target audiences and their specific program needs
• Develops and deploys marketing strategy to increase member engagement in maternal health programs
• Leads vendor identification, evaluation, selection and contract negotiations for new vendor relationships
• Works with senior leadership team to support clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements
• May work across multiple Line of Business and states to encompass program needs into population health strategies
• Establishes and monitors performance metrics and goals for assigned programs, including process measures, outcomes measures, financial measures and methodologies for implementing programs
• Documents and presents program results through operational reports, outcomes studies and presentations
• Owns and makes needed decisions to ensure the successful resolution of issues within the program to achieve milestones and program deliverables
• Incorporates evaluation planning into the overall strategy
• Establishes key performance indicators for programs, including process measures, outcomes measures and financial measures
• Ensure program is designed in such a way that these metrics can be collected and monitored

Senior Project/Program Manager

• Serve as the critical link between brand partners, merchandising, and content teams.
• Architect and maintain the escalatory frameworks that protect the presence on the Amazon Marketplace.
• Transform reactive troubleshooting into proactive, scalable systems that drive Week-over-Week (WoW) growth and maintain a gold standard of brand excellence.

Program Manager – Suppression

• Lead high-priority, cross-functional program development by defining goals, success metrics, scope, and benchmarks for initiatives that support ActBlue's organizational and operational goals; hold accountability for execution quality across multiple workstreams.
• Contribute to the development of ActBlue's operational roadmap, translating organizational strategy into actionable program plans and supporting execution across the organization.
• Drive cross-functional collaboration, enabling clear communication, decision-making, and accountability across departments and with senior members of the organization.
• Incorporate diverse stakeholder perspectives to drive business results, consistently applying ActBlue's practices, historical context, and stakeholder needs in decision-making.
• Develop tools, templates, and planning resources that establish standards and improve program management practices across the organization.
• Build and manage detailed program plans, including timelines, milestones, and resource considerations.
• Identify and mitigate program risks, proactively resolving issues and escalating tradeoff decisions to senior stakeholders as appropriate.
• Serve as a strategic thought partner to leaders across the organization, providing analysis on program performance, organizational trends, and continuous improvement opportunities.
• Foster stakeholder alignment, bringing together diverse perspectives and leading through influence across teams.
• Continuously evaluate programs using data and stakeholder feedback, adapting strategies to improve impact and efficiency.
• Lead end-to-end planning and execution of high-visibility internal events - including all-staff gatherings and organizational offsites - ensuring they are strategically purposeful, operationally seamless, and reflective of ActBlue's culture and values.
• Support external event programming for partner and customer audiences, contributing to experiences that advance ActBlue's relationships, brand, and mission.
• Develop event management standards, playbooks, and vendor relationships that enable consistent, high-quality execution across event types and audiences.
• Define success metrics for events and produce post-event analyses that capture ROI, stakeholder feedback, and lessons learned.
• Partner with Communications, Marketing, People & Culture, and senior leadership to ensure event content, logistics, and attendee experience align with organizational messaging and goals.
• Manage event budgets with rigor, negotiating contracts and vendor relationships to maximize impact within resource constraints.

Partner, Program Manager – Program Management & Events

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
• Manages one or more teams
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log
• Oversees program plans meet business needs as described in the program initiation documents
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones
• Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives
• Ensures all areas of the program are appropriately staffed
• Monitor program commitment from those assigning resources
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate
• Creates the program risk management plan
• Work with procurement team to create, administer, track, and eventually close program contracts
• Makes recommendations for training and development needs for assigned personnel
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management; accountable for resource planning
• Ensures essential procedures are followed and contributes to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Senior Program Manager

• Managing group of non inter-related programs aligned to a strategic goal
• Ensures programs are managed to compliance and company/customer standards
• Manages allocation of internal and external resources to meet implementation demand signal
• Provides regular and proactive communications to customers and Ryder Executive Management
• Supports business start-ups for large and complex programs
• Provides guidance, leadership and coaching to assigned staff
• Develops department goals to maintain optimum efficiency
• Implements strategic policy when selecting methods, techniques and evaluation criteria for obtaining results
• Monitors post implementation customer expectations and standards
• Interact with multiple levels including Executive Management within Ryder and client organizations

Senior Program Manager – Logistics Startups

• Supports business start-ups for medium to large sized programs
• Manages assigned projects using program management methodologies and techniques in accordance with established standards
• Interacts with customers and internal functional support teams to ensure results are achieved
• Develops implementation strategy to meet customer expectations
• Develops and manages plans to include scope, time, cost, quality, resources, communications and risks
• Coordinates the identification of certification to begin live operations criteria
• Monitors post implementation customer expectations and standards
• Interacts with multiple levels including Sr. Management within Ryder and client organizations
• Contributes to the completion of organizational projects and goals
• Works on problems of diverse scope where analysis of situation or data requires evaluation of identifiable factors

Program Manager – Logistics Startups

• Develop understanding of the business environment and use that understanding to make informed decisions and drive results
• Define program goals and objectives for LADOTD modernization
• Develop project plans and schedules, including resource allocation, timelines, and budgets
• Lead cross-functional teams to deliver programs and projects on time and within budget
• Manage risks and communicate project status
• Ensure compliance with LADOTD and State standards
• Provide day-to-day support for ongoing processes
• Conduct ongoing evaluation and improvements for processes, providing data analysis support for the agency’s workload demands
• Manage risks and issues, and implement mitigation strategies as needed
• Communicate project status and progress to stakeholders, including senior management
• Collaborate with stakeholders and teams to ensure program and project goals are met
• Ensure compliance with program management processes and standards
• Provide ongoing evaluation and improvements for program management processes and practices

Application Program Manager

• Provide day‑to‑day executive administrative support to the Procurement Tariff Team, including scheduling, coordinating cross‑functional communications, and supporting team workflow needs.
• Assist with organizing, preparing, and maintaining tariff‑related documentation for imported components, raw materials, tooling, and assemblies supplied to OEM customers.
• Support tariff invoice review processes by gathering supplier documentation, cost breakdowns, logistics data, and import‑related details common to Tier‑1 operations.
• Develop, document, and refine processes, SOPs, and workflow tools that support tariff compliance, invoice accuracy, and supply chain traceability—ensuring Tier‑1 alignment with OEM audit expectations.
• Coordinate meetings with cross‑functional partners including Purchasing, Costing, Engineering, Logistics, Operations, Finance, and Accounts Payable.
• Prepare agendas, capture action items, and ensure timely follow‑up while maintaining full visibility for leadership and team members.
• Maintain organized digital records and structured repositories for tariff documents, supplier communications, and compliance‑related files.
• Draft internal communications, summaries, and updates to keep stakeholders informed of tariff changes, supplier issues, or invoice discrepancies.
• Manage multiple tasks and shifting deadlines driven by engineering changes, new program launches, volume adjustments, and production requirements.
• Support coordination between global suppliers and internal teams to ensure timely resolution of import‑ or tariff‑related inquiries.

Tariff Program Manager

• Manage, plan, design, and develop multiple, larger and/or more complex programs on an enterprise level.
• Provide full end to end program management including strategic planning, needs analysis, content development, program design, implementation, administration and monitoring, data analysis and program evaluation, budget management and vendor selection and vendor/contract management.
• Coordinate interdepartmental functions to minimize delays; work with program/project team members on a regular basis to review deliverables and ensure deadlines are met.
• Identify, analyze and understand target audiences and their specific program needs.
• Develop overall program plan and create high-level plans to guide detailed planning at the component level.
• Establish and monitor performance metrics and goals for programs, including process measures, outcomes measures and financial measures.
• Document and present program results through operational reports, outcomes studies, presentations and publications.

Principal Project/Program Manager

• Works across Scrum Teams to identify and help prioritize formative and summative research opportunities and coordinates with internal stakeholders and external vendors to plan and enable research.
• Supports formation and maintenance of a continuous voice of customer and lean testing approach, including recruiting of research pool participants, and creates and maintains a view of results from research for team members and leaders.
• Collaborates with product, technology and business teams to inform intuitive and engaging customer experiences by planning and conducting research together.
• Champions design of experience enhancements informed using research data from across effective samples of patients and providers and participates in end-to-end product design by helping designers and other team members understand and apply research insights.
• Practices and defines formative and summative research methodologies, creating reusable, teachable frameworks and continuously teaching and mentoring designers and other stakeholders to multiply Banner’s ability to inform design with data.
• Supports clear rationale for research and truly meaningful new qualitative and quantitative insights into behaviors, needs and motivations, distilling findings into clearly articulated and actionable insights to influence the direction of research and continuous product design and definition.
• Advocates for the people Banner serves through human-centered design methodologies, leading and contributing along the double diamond process, informing framing of problems, ideation and definition of design intent that serves patient and provider needs and meets business objectives.
• Co-facilitates and contributes to Design Sprints to rapidly move from discovered needs to tested concepts and participates in Minimum Lovable Product, Lean Business Canvas and other processes to inform decisions with outcome-driven research insights, such as patients’ top Jobs to Be Done and Journey analysis.
• Coordinates selection of subscriptions and manage vendor relationships and contracts to ensure team members have tools needed to engage in research.

Senior Digital Product Design Research Program Manager

• Manage framework for multiple related projects submission, review, vetting with key functional stakeholders
• Partner with senior leadership representatives to review and confirm strategic and financial alignment
• Direct and manage project managers and others within a program
• Assure appropriate communication and coordination with business sponsors, program or project owners and project team members
• Organize and lead quarterly ad-hoc sessions to provide program and project information to the Steering Committee
• Responsible for charters, schedules, and business cases
• Provide guidance and expertise in issue management and resolution
• Partner with cross-functional teams to align on processes, budgets, and other data
• Identify and implement process improvement needs

• Ensures collection, validation, and client acceptance of core Facilities Planning data.
• Drives collaboration within project team and with clients to synthesize data and develop core recommendations based on findings.
• Presents deliverables across all solutions to a variety of client audiences, including strong recommendations for improvement.
• Acts as subject matter expert for clients and communicates industry trends, best practices, and case studies in client interactions.
• Owns client relationships and ensures value delivery across all solutions, leveraging support as needed from Account Executive team or Planning Services Team Leadership.
• Reviews the work of the team based upon your solid working knowledge of facility and building systems.
• Assists in report development, report review, and/or quality assurance of data or databases.
• Proactively sets the pace for a project, anticipating time requirements inclusive of potential obstacles and outside influences.
• Effectively and accurately plans and communicates project workflow and timing of key milestones from our account/project management software.
• Ensures data integrity for all assigned accounts.
• Clearly and concisely conveys information and direction for a project team in alignment with departmental objectives.
• Leverages feedback and implements strategies to improve team effectiveness.
• Creation and maintenance of project files may include proposals, statements of work, change requests and deliverables.
• Coordination and planning of travel for projects (including assisting staff with travel agents as needed).
• Project scheduling and communication of schedules to project teams.
• Assembly of project teams based upon project criteria, employee skills, and the company’s master schedule.
• Overall responsibility for delivery of successful projects and services to clients.
• Works cooperatively with other Project Team Leaders, Project Managers, Account Executives, Operations Manager, Facilities Consultants, Data Analysts and others.
• Creates a team atmosphere that is intellectually challenging and leads to accomplishing more than expected.

Project/Program Management

• Create and manage the master class schedule across all client locations
• Assign trainers to classes and arrange for qualified substitutes as needed to prevent disruptions
• Ensure all trainers are properly certified and compliant with Live 2 B Healthy standards
• Conduct regular site visits, class observations, and provide ongoing feedback and support
• Help recruit, interview, and onboard new trainers
• Coordinate initial training and ensure all new hires are fully prepared to lead classes independently
• Serve as the primary point of contact for communities regarding class times, schedule changes, and trainer assignments
• Monitor and support trainer performance, identify areas for improvement, and facilitate continuing education opportunities
• Serve as a backup instructor and fill in for classes when needed to maintain continuity of service

Fitness Program Manager

• lead assignments and activities on complex projects and programs
• utilize comprehensive understanding of our company's program management services to offer optimal solutions to clients
• leverage activities across program management lifecycle phases: planning, initiation, delivery, and closeout
• manage activities within the programs organization, including program governance and stakeholder management
• operate independently through effective planning, coordinating resources, managing timelines, and ensuring that deliverables meet quality standards, and the program meets the intended outcomes
• manage activities to support performance and benefits realization plan, monitoring progress, and making adjustments as necessary to maximize outcomes
• implement sales techniques for successful negotiation and transaction
• flexibility to adapt and execute various additional assignments based on evolving needs

• Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations.
• Develop and leverage incentive plans and engagement activities to drive performance and morale on the team.
• Managing the program team members to ensure successful delivery of services.
• Develop daily work schedules and monitor attendance, PTO, etc.
• Monitor individual productivity and address any performance concerns with coaching and/or other actions.
• Ensure team compliance including training completion, adherence to policies, and privacy incident reporting.
• Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions. to ensure appropriate coaching and support.
• Quality Management (addressing critically missed elements/low scoring calls, call and case review 3 monthly).
• Risk and compliance Management (training completion and adherence to CAPA/privacy incident reporting).
• Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance.
• Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline.
• Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed.
• Drive onboarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team.
• Translate and oversee organizational strategies for assigned goals.
• Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires; Investigate and partner with HR in the resolution of associate issues.
• Proactively identifying program issues & making recommendations on potential solutions.
• May participate on client conference calls, attend client meetings, or quarterly business reviews.
• Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed.
• May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT.
• Manage & administer program policies & procedures.
• Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc.
• Collaborate with Compliance team on program audits, address audits findings and implement corrective action.
• May require periodic travel to sites or client related meetings.

• Lead enterprise-wide strategy for CAHPS and HOS performance across Medicare contracts
• Translate CMS Stars methodology and cut point trends into actionable insights and improvement plans
• Partner with leaders across Quality, Stars, Member Engagement, Operations, Marketing, and Member Experience to align initiatives with Medica’s strategic roadmap
• Manage end-to-end CAHPS and HOS program cycles, including survey preparation, vendor coordination, and post-survey analysis
• Oversee timelines, deliverables, and compliance with CMS protocols
• Develop and maintain dashboards, forecasts, and performance tracking tools
• Collaborate with teams across Member Experience, Population Health, Operations, Health Equity, Provider Quality, and Communications
• Facilitate provider engagement strategies to improve member experience and functional health outcomes
• Support internal and external reporting, including Board updates and provider-facing materials
• Monitors and analyzes member experience indicators and Medicare CAHPS survey results, identify performance drivers, and lead root cause investigations to ensure goals, objective and outcomes are met
• Monitor year-over-year trends, forecast performance against CMS cut points, and recommend targeted interventions
• Translate complex data into executive-level summaries and strategic recommendations
• Works with health plan, providers, and vendors to review best practices, programs, and processes for improvement opportunities

• Provide compliance and legal advice to the trust company and business partners on fiduciary, regulatory, and securities matters
• Draft, review, and negotiate agreements, including trust‑related contracts, vendor agreements, and regulatory documents; develop and maintain standard templates
• Review and implement new and existing statutes, rules and regulations
• Assist with audits and regulatory exams including both compiling responsive documentation and engaging in legal analysis, position‑taking, and interpretation of applicable laws and regulations
• Partner with business leadership to identify, assess, and mitigate compliance, legal and regulatory risk while enabling business objectives
• Oversee and enhance the trust company’s compliance framework, policies, and procedures in alignment with legal requirements
• Collaborate with enterprise Legal, Risk, and Compliance teams to ensure consistent interpretation and application of regulatory standards
• Support governance activities, including board and committee materials, regulatory filings, and internal reporting

Legal and Compliance Program Manager

• The Development Program Manager (Q-Systems: Connectivity) is primarily responsible for leading and managing the design, pre-construction and construction activities on a given project.
• The Project Manager will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication.
• Program level support for network infrastructure deployments across our portfolio.
• Coordinate with QTS network infrastructure and technology teams to ensure infrastructure meets the facility needs.
• Support our Q-Systems team with network infrastructure coordination.
• Manage port schedule creation for development projects.
• Review project design to ensure compliance with QTS system standards and Basis of Design documents.
• Create and communicate updates on development program & project status suitable for executive level reviews.
• Effectively present information in a manner to support efficient decision making.
• Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion.
• Continuously update a campus master plan to provide predictable statistics in a dynamic environment.
• Write scopes of work for design, construction, commissioning services & participate in procurement and project cost estimates.
• Evaluate and level pricing proposals for design, construction, and commissioning services.
• Establish project schedules and manage teams to on-time completion.
• Develop plans for product deployment and review/communicate plans with QTS staff involved.
• Establish and maintain relationships serving as liaison with key QTS stakeholders.
• Represent QTS Q-Systems interests as leader in OAC and low voltage meetings.
• Review project implementations to ensure compliance with approved design documents, QTS system standards and Basis of Design documents.
• Create & build relationships that enhance QTS's ability to be a leader in creating the World's Most Valuable Data Center Real Estate.
• Work with the internal development team to enhance project management processes and protocols.
• Develop relationship with QTS Facility Operations Technology teams to understand their needs and deliver technologies that support facility operations needs.

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