Program Manager

• Execute the operations that govern the Diagnostic Programs in accordance with previously agreed guidelines;
• Provide customer service via phone, email, and WhatsApp;
• Receive and proactively contact physicians, patients, and clients regarding commercial and operational requests;
• Resolve pending issues required for test/sample registration;
• Resolve technical questions from physicians, clients, and patients, either directly or indirectly;
• Handle requests from local or external suppliers and clients;
• Support the implementation of Diagnostic Projects and Programs developed by Mendelics;
• Address client needs according to internal workflows and agreements;
• Prepare internal and external management reports;
• Perform billing routines in partnership with the Finance team;
• Conduct periodic data collection and reporting for internal and external requests.

Junior Commercial Analyst – Diagnostic Programs

• Executar as operações que regem os Programas de Diagnóstico, conforme alinhamentos prévios estabelecidos;
• Fazer atendimento telefônico, e-mail e por whatsapp;
• Receber e realizar ativamente contato com médicos/pacientes/clientes a respeito de demandas comerciais e operacionais;
• Resolver pendências para entrada de exames;
• Resolver dúvidas técnicas de médicos, clientes e pacientes, seja direta ou indiretamente;
• Manejar demandas de fornecedores/clientes locais ou externos;
• Apoiar a implementação de Projetos e Programas de Diagnóstico desenvolvidos pela Mendelics;
• Atender as necessidades recebidas de clientes de acordo com fluxos e alinhamentos internos;
• Elaborar relatórios gerenciais internos e externos;
• Realizar rotinas de faturamento em parceria com o time Financeiro;
• Realizar levantamentos e relatórios periódicos para demandas internas e externas.

Analista Comercial Junior, Programas de Diagnóstico

• Act strategically in benefits management.
• Monitor and analyze health and cost indicators (e.g., claims ratio, utilization, population profile), proposing actions to ensure financial balance and sustainability.
• Build, structure and evolve the well-being strategy.
• Plan, implement and monitor well-being programs, initiatives and campaigns, ensuring strategic alignment and measurable impact.
• Work deeply on health, benefits and well-being topics, supporting decision-making and discussions with partner areas and leadership.
• Track trends, benchmarks and market best practices, proposing innovations and continuous improvements.
• Support strategic communications and engagement initiatives related to benefits and well-being.

People & Culture Analyst – Well-being Programs

• Act strategically in benefits management
• Monitor and analyze health and cost indicators (e.g., claims ratio, utilization, population profile), proposing actions to ensure financial balance and sustainability
• Build, structure and evolve the wellness strategy
• Plan, implement and monitor wellness programs, initiatives and campaigns, ensuring strategic alignment and measurable impact
• Work in depth on health, benefits and wellness topics, supporting decision-making and discussions with partner areas and leadership
• Track trends, benchmarks and market best practices, proposing innovations and continuous improvements
• Support strategic communications and engagement initiatives related to benefits and wellness

People & Culture Analyst – Focus on Wellness Programs

• Lead complex AI and data programs as the primary point of contact for client sponsors and partners, owning successful delivery and client outcomes.
• Translate client strategy into clear roadmaps and integrated delivery plans, balancing pace, quality, scope, and risk across multi-geo teams.
• Partner closely with technical delivery leads, architects, and engineers to ensure delivery aligns to business goals and measurable value.
• Own engagement financials including budget, burn, margins, forecasting, utilization, and change control; proactively manage risk and variances using delivery metrics.
• Build strong, trust-based relationships with senior client, partner, and technical stakeholders, providing concise status updates and executive-ready storytelling.
• Navigate ambiguity, competing priorities, and difficult trade-offs with calm, data-informed recommendations.
• Manage project risks and customer escalations end-to-end in close partnership with delivery and sales.
• Identify opportunities to expand phData services, including AI and analytics offerings, within existing accounts.
• Provide account health readouts covering financials, project status, AI adoption metrics, and key blockers.
• Help shape a healthy, inclusive delivery culture by coaching Project Managers and consultants, and contributing to the evolution of AI-augmented delivery practices.

• Lead end-to-end management of strategic programs, from planning through delivery
• Define and align scope with executive stakeholders, ensuring clarity of objectives
• Manage critical dependencies, timelines, and milestones, ensuring execution excellence
• Oversee financial, contractual, and operational commitments of projects
• Monitor performance and delivery quality through metrics and governance
• Prepare executive reports and communicate status to senior leadership
• Anticipate risks and lead mitigation actions to ensure sustainable outcomes

Senior Program Manager

• Engage with IT, Legal, and Compliance teams to establish and maintain third-party risk standards and governance practices.
• Conduct comprehensive vendor due diligence and ongoing monitoring activities, including evaluating consumer-impact risk, complaint analysis, and confirming privacy and data protection standards.
• Manage third-party risk documentation and reporting, including maintaining the vendor and data processor inventory, ensuring timely onboarding and offboarding due diligence, and executing periodic compliance reviews.
• Execute day-to-day risk assessments to determine vendor criticality and identify inherent risks in categories such as PII handling, BSA/AML, and credit decisioning.
• Collaborate with Legal to ensure effective contracts are in place and with Information Security to validate the technical safeguards of our third-party partners.
• Identify, track, and escalate risk events or performance failures to senior leadership and bank partners through established issue-tracking systems.

Vendor Management Program Manager

• Provide management, guidance, and technical oversight of all new and existing emergency response and recovery projects throughout the project cycle.
• Effectively manage talent for emergency response and recovery programs and supervise.
• Oversee technical assistance and capacity strengthening activities in emergency response and recovery for staff and partner organizations.
• Lead the development of program learning and dissemination of promising practices and lessons learned.
• Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the program office emergency response and recovery portfolio.
• Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and recovery.

Program Manager I, Emergency Response and Recovery

• Develop the program MEAL system and manage MEAL implementation activities through the project cycle - start-up, implementation and close-out - in line with CRS program quality principles and standards, donor requirements, and best practices.
• Lead technical support for quality MEAL design, including tools and methods, appropriate to scope, context, and technical requirements of a project.
• Lead technical support in analyzing qualitative and quantitative MEAL data, while ensuring data quality and data management practices.
• Integrate data analysis, and reflection to drive improvements in ongoing project activities.
• Ensure compliance with donor and agency MEAL requirements by consistently applying established standards and monitoring adherence across activities.
• Communicate the agency’s approach to MEAL and key findings to program colleagues and partners.
• Maintain collaborative relationships with partner staff and volunteers and, as needed, community members by engaging regularly, fostering open communication, and supporting meaningful participation in program activities.
• Share MEAL learning and experiences in broader regional discussions.
• Contribute to planning, budgeting, and implementation of quality MEAL activities through effective management practices.
• Identify staff capacity needs and technical MEAL assistance needs of partner organizations. Contribute to capacity strengthening and required interventions to support quality project implementation. Train project stakeholders in the MEAL system and donor requirements.
• Support the production of donor reports and organize quarterly partner meetings.

Program Manager I, MEAL

• Manage and implement all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices.
• Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy.
• Act as a key resource person in project design and proposal development in respective programming area.
• Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening.
• Help identify, assess and strengthen partnerships in line with CRS’ partnership principles.
• Coordinate and monitor financial and material resources relevant to project needs.

Program Manager I, Area Coordinator

• Lead the end-to-end program: structure and maintain the integrated redesign roadmap, identifying dependencies, risks, and blockers across squads before they become issues.
• Define and refine strategic milestones: collaborate with product, tech, and business leadership to translate the program vision into clear, prioritized, and achievable objectives for each squad.
• Ensure continuous alignment across teams: facilitate synchronization rituals between squads, promote cross-team visibility, and act as an arbiter of priorities when schedule or scope conflicts arise.
• Bridge to executive leadership: produce high-quality executive reports—clear, decision-oriented, and with the appropriate level of detail for each audience.
• Remove impediments: proactively unblock whatever is delaying squads, whether a process, a technical dependency, or an outstanding decision.

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