Pre-sales Engineer

• Run discovery and process mapping with customer teams.
• Connect the proposed solution to measurable business outcomes.
• Build and demo pilots against the customer's own workflow.
• Own the technical evaluation: security review, integration sizing, RFPs.
• Guide customers through early platform testing.
• Push back on scope, timelines, or success metrics that won't work.
• Stay in the deal through pilot delivery.
• Build reusable demo assets, runbooks, and discovery patterns.

• Leading demos and supporting technical evaluations for the Mimica platform, ensuring a path to value realization and positive ROI.
• Building and executing POC plans with success criteria, managing scopes, expectations, and timelines, and acting as the point of contact for questions, issues, or escalations.
• Serving as the Voice of the Customer, providing insights to engineering and product teams and input for improvements and new feature development.
• Contributing to product documentation by adding clear explanations, examples, and how-to guides.
• Partnering with Marketing to deliver educational content such as blog posts, tutorials, and presentations.
• Assisting BDRs in identifying compelling use cases and tailoring messaging to value drivers specific to each industry, vertical, or function.
• Nurturing strong relationships with key decision-makers at all levels, turning them into advocates and champions.
• Acting as a trusted advisor for customers, deepening relationships and driving account growth including renewals and upsells.

Senior Solutions Engineer – Pre-Sales

• Lead and scale a high-performing team of Solutions Engineers.
• Partner closely with our Sales, Product, and Customer Success teams to drive technical excellence and customer outcomes throughout the pre-sales lifecycle.
• Shape and execute the Solutions Engineering strategy to support revenue growth and product adoption.
• Develop scalable processes, methodologies, and enablement frameworks to drive operational excellence.

Solutions Engineer Manager – Pre-Sales

• Help build field engineering from the ground up — as one of the first field engineers at Tessl, you'll help define how we engage customers technically, shape the playbooks, and establish the systems and processes that scale with the team
• Own the technical relationship in sales cycles — run demos, answer hard questions, and build trust with engineering audiences ranging from individual developers to CTOs
• Understand customers' environments — their agent tooling, developer workflows, CI/CD pipelines — and design solutions that map to how their teams actually work
• Guide onboarding and adoption — work with customers post-sale to ensure they're getting real value from the platform, not just licenses
• Code alongside the product team — contribute to product development, build integrations, and prototype solutions that inform the roadmap based on what you see in the field
• Build AI-first GTM tooling — design and ship internal tools that make our go-to-market motion smarter: automated demos, AI-assisted onboarding, technical qualification tooling, and more
• Surface product insights — act as the voice of the field back to engineering and product; the patterns you see across customers are signal we need

Field Engineer – Presales

• You are the technical engine of every deal.
• You run discovery, lead the platform assessment, demo the product, and own the proof-of-concept, the POC is how we win.
• You translate a customer's migration risk into a concrete blast-radius map, handle the hard technical objections, scope the work, and hand off cleanly to delivery.
• Run technical discovery with data and platform leaders at regulated enterprises.
• Lead the platform assessment: map the estate, score complexity, show the migration blast radius.
• Own demos and POCs end to end, the SE-run POC is the primary proof in the sales cycle.
• Handle technical objections (perimeter/security, cross-platform lineage, build-vs-buy) with credibility.
• Scope engagements and hand off to FormativGroup delivery; stay close through landing.
• Feed what you learn in the field back into product priorities.

Sales / Pre-Sales Engineer – Data Platform

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Senior Presales Engineer

• Customer Discovery & Technical Consultation
• Partner with Account Executives to understand customer business challenges, technical environments, and strategic priorities
• Lead technical discovery sessions with stakeholders ranging from engineers to executive leadership
• Translate complex customer requirements into tailored AI and data platform solutions
• Solution Demonstrations & Technical Storytelling
• Design and deliver compelling demonstrations showcasing Argonos capabilities and business value
• Build customized proof-of-concepts (POCs), prototypes, and technical presentations aligned with customer use cases
• Clearly communicate complex AI, data, and platform concepts to both technical and non-technical audiences
• Technical Architecture & Solution Design
• Advise customers on deployment strategies, integrations, and architecture considerations
• Support discussions involving APIs, cloud environments, enterprise systems, and data ecosystems
• Partner with Product and Engineering teams to provide customer feedback and influence future platform direction
• Cross-Functional Collaboration
• Work closely with Product, Engineering, and Commercial teams to refine technical messaging and improve customer outcomes
• Contribute to demo assets, technical documentation, and enablement materials
• Support strategic opportunities and help establish Argonos within the North American market

PreSales Engineer – North America

• Deliver a variety of technology services to our customers
• Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments
• Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
• Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction
• Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services
• Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements
• Advocate customer needs/issues across Taurus
• Ensure the knowledge transfer on all aspects of Taurus products to partners and customers
• Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales
• Organize and improve technical and user documentation for customers

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