Senior Presales Engineer

Twilio

Senior Solutions Engineer facilitating technical sales for Twilio's communication products. Engaging with customers and guiding them to successful implementations through pre-sales support and solutions engineering.

Posted 6/15/2026full-timeCalifornia, Connecticut, New Jersey, New York, Pennsylvania, Washington • 🇺🇸 United StatesSenior💰 $109,760 - $152,400 per yearWebsite

About the role

Key responsibilities & impact

Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations

Requirements

What you’ll need

5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
Excellent communicator and presenter able to gain audience confidence
An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
Previous software development experience or working knowledge in one or more of the following areas:
Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Benefits

Comp & perks

healthcare insurance
401(k) retirement account
paid sick time
paid personal time off
paid parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Twilio APIssoftware developmenttechnical presentationsProof-of-ConceptRFPdesign documentationcustomer product demonstrationsbest-practice solutionscomplex technical productscommunications products

Soft Skills

excellent communicatorengaging storytellerproblem solverinitiativecustomer relationship buildingtrusted advisorleadershipaudience confidencecreativityknowledge sharing

Certifications

Bachelor’s degreeMaster’s degree