People Operations

• Serve as a trusted point of contact for employee relations matters, workplace concerns, and conflict resolution, applying sound judgment, empathy, and discretion.
• Conduct and support employee relations investigations, including concerns related to workplace conduct, harassment, discrimination, and policy violations; gather documentation, conduct interviews, summarize findings, and prepare recommendations.
• Coach managers through difficult conversations, performance concerns, and corrective action, ensuring consistent and fair application of policy.
• Maintain accurate, confidential employee relations documentation and partner with People & Culture leadership and legal counsel on complex or escalated matters.
• Identify patterns and root causes from employee relations activity and recommend policy, training, or process improvements.
• Manage the engagement survey lifecycle, including pulse surveys, annual engagement surveys, and stay and exit interviews, and translate findings into clear, prioritized action plans with leaders.
• Manage key employee lifecycle touchpoints, including onboarding, first-90-day check-ins, internal transitions, and offboarding, to ensure consistent and positive employee experience.
• Design and run recognition, milestone, and connection programs that reinforce our values and strengthen community across a distributed workforce.
• Serve as the People & Culture partner to Employee Resource Groups (ERGs), supporting group leaders with structure, programming, budget guidance, and connection to broader organizational initiatives.
• Build and deliver manager enablement content and facilitate workshops, listening sessions, and team-effectiveness conversations that strengthen leadership capability and collaboration across teams.

People & Culture Business Partner

• Provide coaching and consult to Leadership team to help drive key people and strategic priorities, aligning HR strategy and business needs.
• Facilitate change management processes as needed.
• Provide leadership on performance management, talent management, and succession planning.
• Work closely with management and employees to assess leadership and managerial needs and recommending training and development programs.
• Work with leaders to identify and support employee development to include mentoring and coaching as needed.
• Utilize HR metrics and analytics to include trending and tracking of business unit specific HR objectives.
• Provides leadership development and best practices coaching to strengthen the skills of business leaders within all levels of the organization.
• Consults with the respective business teams on employee engagement, retention, org design, workforce planning, and leader coaching initiatives.
• Champions a performance-driven process where expectations and key measurements improve organizational talent to achieve business objectives including goal setting, quarterly evaluation, and annual performance review activities.
• Ensures compliance with all relevant laws, regulations, policies, and procedures.

People Services Business Partner

• Own and coordinate onboarding processes from offer acceptance through the first 90 days of employment
• Serve as a primary point of contact for new hires throughout onboarding and orientation processes and help support a welcoming and organized onboarding experience
• Coordinate onboarding schedules, orientation sessions, onboarding documentation, and first-day logistics across departments
• Partner with Learning & Development, IT, Operations, Payroll, and leadership teams to ensure timely onboarding readiness, including system access, equipment coordination, and onboarding support
• Coordinate and manage offboarding processes from notice through final separation, including offboarding documentation, system access removal, and equipment return coordination
• Conduct and track exit interviews and stay interviews, identify trends, and support continuous improvement efforts related to onboarding and offboarding processes
• Develop, maintain, and improve onboarding and offboarding SOPs, workflows, process documentation, tracking tools, and related resources to support consistency and scalability
• Maintain organized onboarding and offboarding records, dashboards, tracking tools, and reporting visibility
• Identify process gaps and recommend practical process improvements to support efficiency, consistency, and operational effectiveness
• Assist with coordination and documentation related to internal employee transitions, organizational changes, and People & Culture initiatives
• Assist in the development, coordination, and maintenance of onboarding related training materials, resources, and process documentation
• Partner with People & Culture Leadership and cross-functional teams to support onboarding, offboarding, and employee transition processes effectively and consistently
• Exercise sound judgment in managing routine onboarding and offboarding matters while partnering with People & Culture Leadership on matters involving policy interpretation, compliance concerns, or elevated employee relations risk
• Maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation
• Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs

People and Culture Specialist – Onboarding/Offboarding

• Acts as a brand representative reflective of the company values; drives the store experience on the sales floor through an energized pace
• Initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective
• Contributes to an inclusive and people-first philosophy by being positive, respectful and helpful to others
• Collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Maintains Free People’s visual and operational standards while keeping the focus on the customer
• Supports the shipment process to gain awareness of product including what’s new and what’s reship
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Stylist

• Take a lead role in strengthening relationships with clients
• Drive market impact through business development in a highly collaborative environment
• Partner with strategic clients to shape the future of the HR function
• Develop strategies and implement practical work to help HR leadership deliver business outcomes
• Mentor and provide growth to teams as you oversee project work plans

Business Performance Improvement – People & Change Associate Director

• Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders.
• Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies.
• Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens.
• Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent.
• Represent the People function credibly in business planning conversations, operating reviews, and leadership forums.
• Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance.
• Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale.
• Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need.
• Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics.
• Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations.
• Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations.
• Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans.
• Design and maintain a listening ecosystem beyond formal surveys (e.g., pulse checks, stay interviews, onboarding/exit signals) that gives leaders ongoing visibility into team health.
• Champion transparency and follow-through on engagement commitments, helping Shippo build a culture of trust and accountability.

Lead People Business Partner

• Act as a strategic advisor and business partner to assigned business unit(s), including operations, delivery, and technical teams.
• Provide consultative support to leaders on workforce planning, performance management, organizational design, and engagement.
• Translate business needs into solutions that align with both team goals and MetroStar’s people strategy.
• Foster a culture of accountability, inclusion, and high performance across supported units.
• Lead and resolve sensitive employee relations matters with objectivity, empathy, and alignment to policy and legal standards.
• Conduct investigations, draft documentation, and guide managers through corrective actions, terminations, and appeals.
• Ensure full compliance with employment laws, MetroStar policy, and government contracting-specific requirements (e.g., EEO, OFCCP, SCA).
• Identify trends and proactively address workplace culture or morale issues through training, process refinement, or coaching.
• Partner with stakeholders to manage compensation strategies that align with organization’s pay philosophy.
• Conduct benchmarking and pay reviews; ensure pay practices remain competitive and compliant.
• Support pricing and labor category alignment during proposal development and contract transitions.
• Partner with stakeholders to create development plans for key roles and career phases.
• Monitor participation and assess the impact of training and certification programs.
• Oversee core HR processes including onboarding, offboarding, HRIS data integrity, and employee documentation management.
• Help prepare for internal and external audits, DCAA reviews, and other compliance inspections.
• Partner cross-functionally with Talent Acquisition, IT, Security, and Finance to deliver seamless employee experiences.
• Leverage AI-enabled HR tools and people analytics to improve process efficiency, identify workforce trends, support decision-making, and ensure responsible, compliant use of employee data.

People Operations Manager

• Own and drive core operational and employee lifecycle programs from onboarding to off-boarding
• Lead end-to-end program and project management across multiple concurrent initiatives, stakeholders, and timelines, ensuring high quality delivery and execution
• Redesign and scale manual processes (e.g., probation period management) using automation, AI, and agentic workflows
• Identify and implement opportunities to drive operational excellence and consistency across People programs and processes
• Build and maintain the People team's internal knowledge base as a reliable, self-service resource
• Support compliance and audit readiness, including SOC 2, regulatory requirements, and the employee handbook
• Partner cross-functionally to drive key People initiatives (e.g., performance enablement) from concept through execution
• Develop and maintain standard operating procedures (SOPs), playbooks, and process documentation for all core People workflows
• Track and report on key People metrics (e.g., eNPS, time-to-productivity) to drive data-informed improvements

People Programs Lead

• Own end-to-end delivery of enhancements across Workday and the broader People Tech stack, ensuring scalable and high-quality solutions
• Configure and maintain Workday HCM (business processes, security, notifications, and reporting) across key employee lifecycle processes
• Partner with stakeholders across People, Talent Acquisition, Finance, and BizTech to translate business needs into effective system solutions
• Identify and implement opportunities to improve automation – including AI-assisted workflows – to enhance data integrity, reduce manual effort, and elevate the user experience across People systems
• Ensure seamless interoperability across People systems (e.g., Workday, Adaptive, Ashby, payroll providers), optimizing end-to-end workflows
• Design, build, and maintain integrations between Workday and external systems, exploring AI and automation tools (e.g., Workato, AI-powered bots) to streamline data flows
• Monitor integration health, troubleshoot issues, and perform root cause analysis to ensure reliability
• Support workforce planning and headcount data flows, particularly between Workday and Adaptive
• Support testing efforts for new functionality and product releases, ensuring smooth and controlled deployments
• Maintain clear documentation and establish best practices for system governance, change management, and ongoing support
• Stay current on AI and automation trends in the HR Technology space, proactively recommending tools and approaches that can improve team efficiency and employee experience

Senior People Systems, Integrations Analyst

• Elicit and document requirements and specifications from functional users and subject matter experts
• Translates customer requirements into a best fit within the application, and supports development of IPPS-A application, processes and documentation for the SDLC
• Develop and maintain standard systems requirement documents including but not limited to: business process workflows, Functional Requirements Documents; Requirement Traceability Matrix, and use cases
• Support application configuration and security setup as needed
• Implement complex enterprise system configurations and end to end development design
• Create business process models and identify business process improvements
• Review and comment on proposed functional/capability configuration for each of the product modules
• Evaluation and feedback on system and functional design documents, test plans and scenarios, and other associated artifacts
• Define test scenarios based on requirements; create test scripts to prove each scenario through system and user acceptance testing
• Ability to meet deadlines and manage multiple, dynamic priorities
• Effective communication skills and demonstrated experience working in a team-oriented environment
• Apply HCM knowledge and industry best practices in developing the to-be business processes and procedures

Peoplesoft HCM Functional Analyst

• Serve as a Global People Partner to the Market Intelligence (MI) Revenue organization, supporting senior Revenue leaders.
• Partner closely with RLT and cross-functional teams to strengthen organizational effectiveness, performance rigor, leadership capability, and talent outcomes across the Revenue organization.
• Act as a strategic advisor and trusted partner to senior Revenue leaders, supporting business outcomes through effective people strategies.
• Strengthen performance management rigor across the Revenue organization, including goal clarity, coaching for underperformance, early intervention, and manager accountability for outcomes.
• Partner with Revenue and Finance leadership on workforce planning, productivity, incentive alignment, and change initiatives to support sustainable growth and pay-for-performance discipline.
• Lead organizational effectiveness initiatives including leadership effectiveness, engagement action planning, change management, and ways-of-working improvements across a highly matrixed global environment.
• Drive talent and succession planning for critical Revenue roles, enabling strong internal pipelines, mobility, and development outcomes.
• Operate as an integrator across People COEs (Rewards, Talent, Employee Relations, People Analytics), ensuring strong execution of core people processes and consistent employee experience.
• Use workforce data, insights, and analytics to diagnose issues, surface risks, and recommend actions that improve performance, engagement, and retention.

Global People Partner

• Develop guidance regarding employment policies and employment practices; achieve resolution of complex issues such as misconduct, accommodation requests, and performance deficiencies
• Leading, mentoring and training two professional staff members
• Oversee and conduct investigations, recommendations, and the drafting of comprehensive reports
• Provide expert direction, guidance, and consulting on a wide range of complex employee relations issues
• Perform as subject matter expert (SME) and process owner in the performance evaluation processes; keep abreast of external performance management trends
• Develop and provide training on all aspects of goal setting, feedback, performance review preparation, and discussions, to include Workday systems usage
• Interpret and research policies and procedures, incorporating knowledge of state and federal employment laws (i.e., ADA, FMLA, EEO) and practices to recommend resolutions
• Partner with management, Strategic People Partners (SPPs), and employees to improve work relationships, build morale, and increase productivity and retention
• Initiate and develop People Operations special projects
• Prepare and manage dept annual budget
• Analyze employee relations metrics to provide insights into data trends

Director of People Management

• Establishes and enforces consistent frameworks, policies, and decision models that ensure compliant, defensible, and enterprise-aligned outcomes.
• Provides executive-level oversight and guidance on the most complex and high-risk employee relations and workforce cases.
• Identifies systemic trends and root causes to drive policy enhancements, process improvements, and preventative risk controls.
• Partners across HR, Legal, Compliance, and Centers of Excellence to align on risk thresholds, governance practices, and regulatory requirements.
• Designs scalable solutions that improve consistency, reduce escalations, and protect strategic HR capacity.
• Influences senior leaders on sensitive workforce decisions with significant organizational impact.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Director, People Resolution

• Administer and support PeopleSoft environments (development, test, and production)
• Install, configure, and maintain PeopleSoft application components using Oracle PeopleSoft and Oracle WebLogic Server
• Perform system upgrades, patches, and maintenance packs
• Monitor system performance and troubleshoot issues (batch processes, integration broker, application server domains)
• Manage PeopleSoft security (user roles, permissions, and access controls)
• Support PeopleSoft Process Scheduler and batch processing
• Work with DBAs to optimize database performance (commonly Oracle Database, Microsoft SQL Server)
• Administer integrations with third-party systems (APIs, web services, file-based integrations)
• Manage backup, recovery, and disaster recovery procedures
• Support migration activities using tools like Application Designer and Change Assistant
• Provide technical support for PeopleSoft modules
• Document system configurations, procedures, and troubleshooting guides
• Collaborate with developers, functional teams, and infrastructure teams

PeopleSoft Administrator

• Provide initial policy interpretation guidance to team members
• Perform a variety of clerical duties including maintaining team member files and records
• Fulfilling correspondence needs with team members, creating letters and documents
• Maintain new hire orientation and onboarding, including databases
• Generate and collate reports around team member relations topics
• Works as support to assist in receipt and distribution of Payroll checks
• Leads site Wellness activities related to company benefits

People & Organization Coordinator

• Serve as the primary People & Culture advisor for assigned facilities, ensuring our mission is woven into every local operation.
• Coach and influence managers to lead with empathy, accountability, and professional excellence.
• Use data-driven insights to design engagement and workforce planning initiatives that keep our best talent in the field.
• Partner with regional leaders to lead workforce planning efforts, identifying future talent needs and ensuring our staffing models support both operational growth and clinical excellence.
• Lead a regional hiring strategy that prioritizes "cultural add" and quality, ensuring no young person waits for care due to a staffing gap.
• Partner with our TA Specialists to create proactive pipelines, modernizing how we find and onboard top-tier clinical talent.
• Act as the regional subject matter expert on TJC and state-specific behavioral health regulations and employment law, protecting our mission through meticulous compliance.
• Lead objective, thorough investigations into employee relations matters, fostering a culture of integrity, accountability, and psychological safety.
• Use regional business metrics and people analytics (retention, productivity, and engagement data) to diagnose organizational needs and drive a people strategy that improves overall business performance.

HR People Partner

• Support core People Operations functions with a focus on compensation administration, employee relations, HRIS data management, and culture initiatives.
• Partner closely with senior People Operations team members,
• Gain hands-on experience while providing accurate, responsive, and employee-centered support.
• Report to the Director of Employee Engagement & Relations.

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