Payroll

• Responsible for timely entry of US & Canadian employee Direct Deposits and Federal/State/Provincial Tax elections
• Process Wage Withholding orders (Garnishment, Lien, Levy) via ADP upload
• Assist with ADP Wisely Card assignment and funding
• Assist with verification of employment inquiries
• Responsible for downloading and saving Employer Quarterly & Annual Tax Filings
• Troubleshoot and resolve employee ADP Employee Self-Service access issue
• Process employee ADP Employee Self-Service password account resets
• Responsible for the assignment and flow of Zendesk Payroll tickets
• Sort and distribute pay checks each pay period
• Daily mail collection and distribution
• Assist with daily payroll department operations
• Manage additional projects as assigned

Payroll Assistant

• Manage end ‑ to ‑ end payroll delivery for assigned countries, ensuring timely and accurate payroll processing in compliance with company policy and local statutory requirements.
• Oversee payroll controls, approvals (including off ‑ cycle payments), reconciliations, payroll accounting entries, and statutory remittances.
• Ensure audit readiness by maintaining robust documentation, records, and payroll calendars.
• Support internal, external, and regulatory audits as required .
• Build strong, trusted relationships with senior country stakeholders and global partners across HR, Finance, Tax, Legal, Compliance, IT, Procurement, and Employee Relations.
• Serve as the primary escalation point for complex payroll issues, ensuring effective resolution and adherence to service commitments.
• Manage performance of third ‑ party payroll vendors, ensuring adherence to SLAs, operational metrics, and contractual obligations.
• Align stakeholder expectations, mediate conflicts, and balance operational priorities with business needs.
• Lead and manage a matrixed team of payroll supervisors and individual contributors.
• Own hiring, performance management, coaching, career development, succession planning, and resource allocation across assigned team .
• Promote a positive and inclusive work environment, fostering teamwork, and encouraging professional development.
• Lead payroll-related business, statutory, or compliance driven projects , ensuring delivery within scope, timeline, and budget.
• Stabilize existing payroll processes while driving continuous improvement, simplification, automation, and standardization.

Payroll DS Manager

• Manage end-to-end payroll delivery for assigned countries, ensuring timely and accurate payroll processing in compliance with company policy and local statutory requirements
• Oversee payroll controls, approvals (including off-cycle payments), reconciliations, payroll accounting entries, and statutory remittances
• Ensure audit readiness by maintaining robust documentation, records, and payroll calendars
• Support internal, external, and regulatory audits as required
• Build strong, trusted relationships with senior country stakeholders and global partners across HR, Finance, Tax, Legal, Compliance, IT, Procurement, and Employee Relations
• Serve as the primary escalation point for complex payroll issues, ensuring effective resolution and adherence to service commitments
• Manage performance of third-party payroll vendors, ensuring adherence to SLAs, operational metrics, and contractual obligations
• Lead and manage a matrixed team of payroll supervisors and individual contributors
• Own hiring, performance management, coaching, career development, succession planning, and resource allocation across assigned team
• Promote a positive and inclusive work environment, fostering teamwork, and encouraging professional development
• Lead payroll-related business, statutory, or compliance driven projects, ensuring delivery within scope, timeline, and budget
• Stabilize existing payroll processes while driving continuous improvement, simplification, automation, and standardization.

• Manage payroll processing for multiple countries, ensuring accurate and timely processing of payroll for all employees in the global workforce.
• Ensure compliance with local tax laws, labor regulations, and other legal requirements for payroll in multiple countries, staying up to date with changes in legislation.
• Oversee the gathering, processing, and verification of payroll data across various regions. Ensure payroll data integrity, accuracy, and consistency.
• Identify and implement improvements to payroll processes to increase efficiency, reduce errors, and enhance the employee experience.
• Generate and analyze payroll reports, and provide insights and recommendations to senior management regarding payroll metrics, budgeting, and forecasting.
• Work closely with HR, Finance, and other departments to ensure smooth payroll operations, including providing guidance and resolving issues as needed.
• Oversee relationships with third-party payroll vendors, ensuring services meet company requirements and performance standards.
• Support the implementation and maintenance of global payroll systems (e.g., ADP Workforce Now, DEEL, Workday) and assist with system upgrades, testing, and troubleshooting.
• Lead internal and external audits of payroll records, ensuring compliance with both local and international standards.
• Handle escalated payroll queries from employees, providing support in a timely and efficient manner.

Global Payroll Analyst, International Payroll Analyst, Global Payroll Specialist, International Payroll Specialist

• Prepare, reconcile, and file federal, state, and local payroll taxes, ensuring all deposits and filings are completed accurately and on time.
• Audit quarterly and annual tax filings (941, 940, W-2s, W-3s, state unemployment) and resolve variances in collaboration with Finance and ADP Tax Services.
• Maintain payroll tax configurations and jurisdiction setups in Workday and ADP, ensuring proper tax withholding, SUI rates, and registration alignment.
• Manage multi-state tax compliance, including nexus tracking, employee moves, and new state registrations.
• Reconcile payroll tax liability accounts, prepare supporting schedules, and validate year-end reporting accuracy.
• Respond to tax agency notices and inquiries with thorough documentation and professional communication.
• Support ongoing integration projects by validating data migrations, testing tax setup, and ensuring accurate mapping between entities.
• Monitor changes in tax legislation and communicate required system or process adjustments proactively.
• Assist with internal and external audits, providing schedules, reconciliations, and compliance support as needed.

Payroll Tax & Compliance Analyst

• The role of Payroll Manager is responsible for the payroll function and tax consultation services to clients.
• They will work with clients to develop tax strategies and policies for client operations and transactions.
• They will lead internal and external training sessions to help foster career development of tax Staff and Senior accountants.
• Prepare and review 1040 tax returns and other tax forms
• Prepare and review tax equalization calculation
• Assist in responding to notices and act as client representative with tax authorities
• Conduct gross up computation for expatriates
• Maintain payroll operation by collecting and entering data, and reviewing payroll reporting
• Work with clients to develop tax efficient solutions which address clients’ business needs
• Work on expanding tax knowledge and keep up-to-date with latest tax regulations

Individual Tax/Payroll Manager

• Oversee all aspects of payroll tax compliance for the U.S.
• Ensure the accuracy and timeliness of federal, state/provincial, and local tax filings while managing a team of 5 or more employees
• Act as a primary liaison with external vendors (specifically ADP) and internal departments like HR, IT, Finance, and Legal to optimize tax processes and system integrations
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
• Lead teams with multiple points of internal and external contact (may include direct contact with Customers)
• Manage over a diverse geographic jurisdiction
• Provide National support to business partners

Payroll Tax Manager

• Process bi-weekly and semi-monthly payrolls for employees across multiple states and countries.
• Ensure accurate and timely payments, including taxes, deductions, and benefits.
• Identify and resolve pay discrepancies and escalations efficiently.
• Support audits, year-end processing (W-2s), and regulatory reporting.
• Manage payroll inquiries and provide prompt, professional responses.
• Collaborate with HR, Finance, and Benefits to maintain accurate payroll data and seamless processes.
• Work independently while contributing to a dynamic, cross-functional team.

Payroll Specialist

• Ensure employees across multiple countries and pay frequencies are paid accurately and on time.
• Oversee day to day payroll processing operations.
• Calculate and report tax liabilities, including periodic, quarterly, annual, and ad hoc reconciliations; validate payroll tax reporting and related activities, including year-end forms.
• Manage payroll tax reporting system processes.
• Coordinate with external payroll vendors to ensure strong service delivery and accuracy
• Respond to and resolve employee and stakeholder queries through the team’s ticketing system.
• Researching evolving law and regulations regarding taxes and payroll withholding procedures.
• Prepare reports and analyses for senior leadership as needed.
• Serve as the primary contact for payroll tax notices and regulatory payroll audits.
• Ensure correct taxation of payroll & benefits.
• Collaborate closely with Finance, People Ops, Legal and FP&A teams - as well as Booking Holdings Payroll Team - to ensure accuracy and alignment across the organization.
• Lead, develop, and support our growing Payroll Team, fostering a professional, inclusive, and supportive environment.
• Contribute to ad-hoc projects and advise leadership on tax-related matters.

Associate Manager, Global Payroll

• Involved in all aspects of U.S. Payroll tax compliance.
• Assisting in the preparation and timely filing of federal consolidated returns and state/local payroll tax returns.
• Preparation and management of the federal/state tax estimate and extension process.
• Develop responses to state and local tax notices.
• Assist with federal and state tax audits including compiling documentation, reports and/or analytics.
• Researching transaction tax issues, investigating employee tax inquiries and responding appropriately.
• Interpreting and complying with state, local, and international statutes, regulations, and legislation.
• Preparing and/or reviewing indirect tax filings.
• Preparing quarterly tax fillings for Puerto Rico Chauffer’s Tax.
• Tax Quarter Tax Filing Reconciliation in accordance with ADP deadlines.

Payroll Tax Analyst

• Execute and own end-to-end biweekly U.S. payroll processing in UKG Pro, ensuring timely and accurate pay delivery
• Review and respond to employee and manager inquiries related to pay, taxes, timecards, PTO balances and policy, employment verifications, year-end requests for W2s, and historical timecard corrections.
• Support time and attendance processing in UKG Pro Workforce Management, including timecard audits, overtime validation, corrections and accurate timecard coding for employees on leave of absence based on leave status updates provided by the Leave team
• Process off-cycle payrolls, retroactive adjustments, special earnings, and payroll corrections as needed
• Perform payroll balancing, validation, reconciliations, and approvals prior to payroll submission
• Identify and implement payroll process improvements to enhance efficiency, accuracy, and audit controls
• Participate in payroll and benefits related projects, including system enhancements, upgrades, integrations, and compliance initiatives
• Lead year end tasks as assigned and related to W2s, system review, employee data review.
• Support testing, validation, and documentation related to UKG system updates and enhancements
• Develop and maintain SOPs, job aids, and payroll documentation to support consistency and knowledge sharing
• Act as an escalation resource for complex payroll issues, providing expertise without formal supervisory responsibility
• Ensure compliance with all federal, state, and local wage and tax regulations and apply it to every pay
• Prepare and support statutory and compliance reporting, and both internal and external payroll audits by producing required reports, reconciliations, and supporting documentation
• Provide tactical support for payroll and benefits related data audit requests, including but not limited to annual 401(k) audits, workers’ compensation audits, payroll system processing audits, and related reconciliation and documentation requirements.

Specialist, US Payroll and People Operations

• Process payroll on time and accurately: Run bi-weekly payroll for Dutch Bros. LLC
• Process individualized payroll activities that include (but are not limited to): Garnishments, Payroll Draws, Direct deposits
• Administer stand employee bonuses, as dictated by Finance/Accounting Departments
• Distribute manual payroll checks
• Process manual checks, as requested by Human Resources Department
• Protect DB operations by maintaining strict confidentiality
• Track and update payroll change paperwork
• Print pay stubs upon request
• Maintain clear, open communication with HR and Finance/ Accounting Departments
• Create and maintain employee Payroll files for DB LLC
• Support employees with use of time and attendance software
• Answer inquiries regarding employment verification
• Assist employees with establishing online user access
• Document and update DB LLC payroll processes, as needed
• Respond to employee and HQ Payroll inquiries within 1 business day
• Provide payroll information to other departments, as needed, through reports, charts, graphs, or other requested presentation methods
• Respond to Verification of Employment requests and wage verifications
• Employee system troubleshooting
• Assist with employee questions regarding W2s, Direct Deposit, and pay-stubs
• Coordinate internal and external meetings, as needed, to ensure all departments, Operators, and Franchisees have the necessary information
• Other duties as assigned

Payroll Processor

• Own the architectural and configuration guardrails for Payroll, Time, and Absence, coordinating execution
• Establish and maintain standards for configuration, data integrity, and system governance
• Lead configuration of payroll elements, time tracking rules, and absence plans with a focus on scalability
• Ensure Workday Payroll configurations support accurate and compliant payroll processing
• Act as the primary technical advisor and decision partner to Payroll, HR, and IT stakeholders

Workday Technical Lead, Payroll, Time & Absence

• Lead global payroll operations, ensuring accurate and timely payroll processing for employees across multiple regions
• Ensure compliance with local, regional, and international payroll regulations, tax laws, and labor laws
• Drive the development, implementation, and continuous improvement of standardized global payroll processes, policies, and controls
• Manage the global payroll team, providing leadership, mentorship, and support to regional payroll managers
• Collaborate with HR, finance, tax, legal, and external payroll vendors to align payroll operations with business goals
• Oversee payroll system implementations, upgrades, and integrations, ensuring successful deployment and minimal disruption to payroll activities
• Identify and resolve payroll discrepancies proactively, ensuring timely resolution of employee inquiries and escalations
• Develop, track, and report key payroll performance metrics and KPIs to senior leadership
• Lead year-end payroll activities, including tax filings, audits, and compliance reviews
• Partner with internal audit teams to conduct regular payroll audits and ensure payroll accuracy and compliance
• Manage vendor relationships, ensuring high-quality service delivery and exploring opportunities for vendor consolidation or outsourcing where applicable
• Stay updated on global payroll trends, laws, and best practices, advising leadership on potential risks and opportunities
• Provide strategic direction for payroll-related initiatives to support business growth and improve service delivery

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