Operations

• Oversee daily counter operations and manage system integrity (C2, SDC, Magic Ring/Magic Scan)
• Support front-line execution to drive operational excellence and compliance with brand standards
• Analyze performance data (sales, new users, utilization) regularly and provide summaries, action plans, and follow-ups based on results
• Support system upgrades and UAT testing, ensuring data systems are accurate and up to date
• Ensure counter readiness and coach team for consistency and discipline
• Track and maintain operational assets and troubleshoot technical support issues
• Enforce operational standards according to company and regulatory requirements
• Manage logistics, materials, testers, and sampling as per campaigns or events
• Oversee Free Goods management, including analysis, allocation, and reporting

Counter Operations Leader

• Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
• Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
• Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
• Conduct investigations into suspicious activities and escalated fraud cases
• Evaluate and identify gaps in current systems and processes, using data-driven insights to propose and implement operational enhancements
• Develop and implement strategies based on investigative findings to prevent future incidents
• Collaborate with cross-functional teams, including Compliance, Customer Service, and Product to address fraud risks effectively
• Ensure all fraud-related activities comply with relevant payment regulations and card scheme rules

Senior Associate, Fraud Operations

• Support the achievement of retail sales targets and key business KPIs across all direct/stand-alone stores.
• Monitor daily, weekly, and monthly sales performance, identifying trends, opportunities, and areas requiring corrective action.
• Prepare and maintain retail sales reports, dashboards, and performance analyses for management review.
• Track store productivity metrics including conversion rate, average transaction value (ATV), units per transaction (UPT), and customer traffic.
• Work closely with Retail, Marketing, and Commercial teams to execute product launches, campaigns, promotions, and in-store activations.
• Support the implementation and communication of monthly sales targets and initiatives to retail teams.
• Monitor stock availability across all stores to ensure optimal inventory levels and product availability.
• Coordinate replenishment requests and stock transfers with Supply Chain and Commercial teams.
• Conduct regular stock checks and inventory reconciliations to ensure stock accuracy.
• Monitor slow-moving, ageing, and out-of-stock products and recommend corrective actions.
• Support inventory planning activities during promotional periods, product launches, and peak trading seasons.
• Ensure compliance with inventory management procedures and stock control policies.
• Support onboarding and operational training for new retail employees.
• Monitor retail team compliance with grooming, attendance, operational procedures, and company policies.
• Assist Retail Managers and Store Managers in coordinating manpower requirements and store coverage.
• Support the execution of retail incentive programs and performance recognition initiatives.
• Maintain accurate retail personnel records and operational documentation.
• Ensure compliance with the brand visual merchandising guidelines and brand standards across all retail locations.
• Coordinate the installation of promotional materials, product displays, and launch assets.
• Conduct regular store visits and audits to ensure consistency in merchandising execution.
• Ensure product displays, demonstration units, testers, and fixtures are properly maintained and functional.
• Support initiatives to enhance customer engagement, satisfaction, and loyalty.
• Monitor customer feedback and identify opportunities to improve the retail experience.
• Support customer data collection and CRM activities in accordance with company objectives.
• Ensure retail teams consistently deliver premium customer service standards aligned with MY Premium Lifestyle Brand's brand values.
• Assist in resolving customer service issues and escalate concerns when necessary.
• Maintain accurate retail sales records and operational data.
• Ensure timely submission of sales reports, stock reports, and retail performance updates.
• Support monthly business reviews through data analysis and performance reporting.
• Coordinate with Finance and relevant stakeholders on retail sales reconciliation and operational reporting requirements.
• Ensure accuracy and integrity of retail operational data.
• Support the implementation of retail operational standards, policies, and SOPs.
• Conduct in store audits and operational assessments to ensure compliance.
• Monitor adherence to customer service, grooming, merchandising, and operational standards.
• Identify operational improvement opportunities and recommend best practices.
• Ensure stores maintain a safe, clean, and professional retail environment at all times.

Retail Operations Executive – Premium Lifestyle

• Lead analysis of sales performance, pipeline and activity data to identify trends, risks and opportunities that shape commercial decisions and sales priorities.
• Produce accurate and timely forecasting in partnership with Sales Leadership, improving predictability through better data quality, pipeline visibility and process discipline.
• Champion CRM excellence by ensuring data accuracy, usability and adoption; train Sales teams on best practices and lead ongoing enhancement of workflows, fields & processes.
• Drive continuous improvement of sales processes by identifying inefficiencies, eliminating friction, introducing automation and ensuring cross-functional alignment across Sales, Marketing, Finance and Product.
• Provide strategic recommendations to Sales Leadership on sales operations strategy and revenue optimization initiatives.
• Design, maintain and evolve the sales territory model in partnership with Vertical Leaders to maximise GTM effectiveness and reflect market demand; manage territory changes.
• Lead and drive major internal business initiatives focused on sales operations transformation, process optimization, and cross-functional integration to support organizational growth objectives.
• Manage operational policies and sales enquiries related to rules of engagement, account and lead allocation, ensuring clarity and consistent application across the organisation.
• Partner with Finance and Commissions to ensure month-end processes are completed accurately and on time, with the correct inputs for compensation and reporting.
• Oversee end-to-end systems and data processes for starters, movers and leavers within Sales, ensuring smooth onboarding, access and territory/account transitions.

Principal Specialist – Sales Operations

• The Client Operations Delivery Analyst runs, supports, or enables commercial transactions for Cisco’s customers, partners, or internal stakeholders
• He/She specializes in one or more areas of the end-to-end commerce process
• The Client Operations Manager drives efficiency in operational processes with a focus on removing friction for stakeholders, improving productivity and ensuring positive customer experience and maintaining data quality
• Ensure that Cisco’s customers’, partners’ and internal stakeholders' transactions are executed seamlessly
• Identify problems that impact ability to deliver, ability to achieve margins, or are areas of inconsistency in the business
• Develop recommendations for new business processes and adaption of business tools in support of changes
• Act as a trusted advisor to customers, guiding and supporting them through an end-to-end renewals cycle
• Ensure a clean and well-structured customer scope and hierarchy to enable comprehensive and accurate customer definitions for enhanced sales targeting and operational efficiency
• Prepare and present insight-based renewal data packages and proposals to internal sellers

Client Operations Delivery Analyst, Korean Language Support

• Provide execution support to the Malaysia treasury function across financing documentation, internal coordination, and compliance administration.
• Prepare drawdown notices, rollover notices, utilisation requests, and supporting schedules for the Treasury Manager’s review.
• First level compilation to support KYC documentation, account opening packs, and routine information requests from banks.
• Draft and manage routine correspondence with bankers, lawyers, and valuers under the Treasury Manager’s direction.
• Maintain the financing document repository, ensuring executed copies, schedules, and side letters are properly filed and retrievable.
• Where applicable, follow up on signature workflows to completion.
• Maintain and update the internal trackers eg. asset DCs register, monitor renewal/expiry of guarantees, offtaker agreements, notice of assignments, and valuation reports.
• Compile periodic lender requests, including supporting invoices, certifications, and architect/engineer sign-offs for project drawdowns.
• Compilation of first level oversight of ongoing Conditions Precedent (CP) and Conditions Subsequent (CS) trackers and escalate to Treasury Manager where deadlines are at risk.
• Compile inputs and draft data packs for periodic reporting (monthly loan reports, compliance certificates, utilisation reports, project progress updates, sustainability-linked KPI/green certificate submissions).
• Gather financial and operational information from Finance, Projects, and Legal teams to satisfy periodic /ad-hoc banker requests and ongoing reviews.
• Coordinate calendar scheduling of site visits and document handoffs.
• Support account / process documentation, and treasury automation initiatives.
• Perform other ad-hoc treasury and financing tasks as directed.

Senior Treasury Financing Operations Specialist

• Gain firsthand exposure to the backbone of Teleport's logistics network
• Support operational processes, analyze performance, identify improvement opportunities, and learn how efficient execution enables fast, reliable, and affordable deliveries

Operations Internship 2026

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Junior Operations Support Associate, Mandarin

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Operations and Community Associate, Japanese Speaker

• Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs).
• Develops and maintains customer focused relationships with key stakeholders.
• Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback.
• Display the ability to transform feedback into efficiencies and knowledge.
• Leading a team and monitor team processing to ensure accuracy, timely execution and in compliance with accounting principles.
• Contact point for Locations for any escalation for all R2R operational activities by providing solution to location promptly to resolve the issues.
• Takes accountability for own and team performance by monitoring closely via Key Performance Indicators (KPIs) result and constantly provide solutions to improve the results.
• Collaborate/Coordinate with the other stream to ensure that the integrated process carried out smoothly to provide constant and quality deliverables to locations.
• Drive and manage finance projects by working closely with IT team in order to meet project timeline and objective.

Operations Manager – Record to Report

• Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management
• Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises
• Define and execute the ICT roadmap aligned to business goals
• Establish ICT policies, standards, and governance frameworks
• Own ICT budgeting, procurement, and cost optimisation
• Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.)
• Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints
• Ensure high availability, business continuity, and disaster recovery readiness
• Manage SLAs for internal systems uptime and incident response
• Own relationships with ICT vendors, MSPs, and service providers
• Review and negotiate ICT contracts, MSAs, and SOWs
• Collaborate with business units to translate operational needs into ICT solutions
• Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions
• Set KPIs and drive a culture of continuous improvement

Operations jobs in Malaysia

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