Operations

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Junior Operations Support Associate, Mandarin

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Operations and Community Associate, Japanese Speaker

• Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs).
• Develops and maintains customer focused relationships with key stakeholders.
• Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback.
• Display the ability to transform feedback into efficiencies and knowledge.
• Leading a team and monitor team processing to ensure accuracy, timely execution and in compliance with accounting principles.
• Contact point for Locations for any escalation for all R2R operational activities by providing solution to location promptly to resolve the issues.
• Takes accountability for own and team performance by monitoring closely via Key Performance Indicators (KPIs) result and constantly provide solutions to improve the results.
• Collaborate/Coordinate with the other stream to ensure that the integrated process carried out smoothly to provide constant and quality deliverables to locations.
• Drive and manage finance projects by working closely with IT team in order to meet project timeline and objective.

Operations Manager – Record to Report

• Drive cybersecurity posture across the organisation including access control, endpoint protection, and vulnerability management
• Coordinate with internal audit and external assessors for compliance reviews and VAPT exercises
• Define and execute the ICT roadmap aligned to business goals
• Establish ICT policies, standards, and governance frameworks
• Own ICT budgeting, procurement, and cost optimisation
• Lead technology risk assessments and ensure regulatory compliance (PDPA, ISO 27001, etc.)
• Oversee end-to-end IT infrastructure: networks, servers, cloud, telephony, and endpoints
• Ensure high availability, business continuity, and disaster recovery readiness
• Manage SLAs for internal systems uptime and incident response
• Own relationships with ICT vendors, MSPs, and service providers
• Review and negotiate ICT contracts, MSAs, and SOWs
• Collaborate with business units to translate operational needs into ICT solutions
• Lead, mentor, and grow an ICT team across support, infrastructure, and systems functions
• Set KPIs and drive a culture of continuous improvement

TechOps Manager

• Invoice verification from all the Service Provider within the Asia Pacific Region
• Organization and monitoring for all the Inbound shipment within the Asia Pacific Region which containing road, air, sea, CEP shipments
• Handle the shipments notifications for all the Inbound shipment from transport forwarders within Asia Pacific Region
• Tracking & tracing all the Inbound shipment within the Asia Pacific Region
• Ensure and input all the updated shipment details into the SAP system
• Complaint Management - ensure the recording and processing of transport complaints in the Asia Pacific Region in the SAP system
• Coordination with interfaces – carrier, shipping agency, trucking provider, warehouse provider, finance etc.
• Monitoring the acquisition of all incidental costs
• Submission of documents on claim settlement at the insurance for all the Inbound shipments within Asia Pacific Region
• Responsibility for optimization and harmonization of logistics lead times for Asia Pacific Inbound shipment
• Support on defining of demands on the logistics network regarding capacities, response time and transit times
• Support on the projects and roll-outs in all stages
• Documentation of corrective actions and tracking of activities
• Contributing to continuous process optimization efforts
• Drive process and system migration in SAP including active involvement in system and process design, user acceptance testing and further development of related process and user manual
• Support the implementation of leading technologies, i.e. Robotics Process Automation (RPA).
• Handle the Project Cargo within the Asia Pacific Region and work together with the Project Team
• Support on the Ad-hoc task and reporting required
• Support on the User training and manual

Specialist, SSC Logistics Operations – Contract

SCC Logistics Operations Specialist – Contract

• Invoice verification from all the Service Provider within the Asia Pacific Region
• Organization and monitoring for all the Inbound shipment within the Asia Pacific Region which containing road, air, sea, CEP shipments
• Handle the shipments notifications for all the Inbound shipment from transport forwarders within Asia Pacific Region
• Tracking & tracing all the Inbound shipment within the Asia Pacific Region
• Ensure and input all the updated shipment details into the SAP system
• Complaint Management - ensure the recording and processing of transport complaints in the Asia Pacific Region in the SAP system
• Coordination with interfaces – carrier, shipping agency, trucking provider, warehouse provider, finance etc.
• Monitoring the acquisition of all incidental costs
• Submission of documents on claim settlement at the insurance for all the Inbound shipments within Asia Pacific Region
• Responsibility for optimization and harmonization of logistics lead times for Asia Pacific Inbound shipment
• Support on defining of demands on the logistics network regarding capacities, response time and transit times
• Support on the projects and roll-outs in all stages
• Documentation of corrective actions and tracking of activities
• Contributing to continuous process optimization efforts
• Drive process and system migration in SAP including active involvement in system and process design, user acceptance testing and further development of related process and user manual
• Support the implementation of leading technologies, i.e. Robotics Process Automation (RPA)
• Handle the Project Cargo within the Asia Pacific Region and work together with the Project Team
• Support on the Ad-hoc task and reporting required
• Support on the User training and manual
• In addition to the duties listed above, the position holder must carry out tasks assigned by his/her superior that are essentially related to his/her duties.

Logistics Operations Specialist

• Overseeing the development of competitive, high-quality techno-commercial proposals
• Ensuring each bid reflects the optimal solution, accurate costing, and alignment with both customer requirements and business objectives
• Managing end-to-end bid strategy, defining the optimal technical solution, and commercial positioning for each opportunity
• Coordinating cross-functional contributions to ensure aligned, timely, and high-quality proposal deliverables
• Ensuring full bid governance and documentation control, maintaining accurate records in compliance with audit requirements
• Conducting customer-facing commercial discussions, including terms & conditions, clarifications, and negotiation inputs to support Sales

Senior Commercial Operations Manager – Energy Industries

• Perform comprehensive inspections of incoming raw materials, in-process components, and finished goods, adhering to established procedures and quality plans.
• Develop and maintain essential quality documentation, including detailed inspection reports, checklists, test plans, and Standard Operating Procedures (SOPs).
• Document all inspection results, test outcomes, and identified non-conformities accurately within designated systems (e.g., SAP, internal databases) and daily performance records.
• Generate insightful reports on key quality metrics, defect trends, and the status of corrective/preventive actions for review by the QA team and supervisors.
• Proactively identify, track, and report any product or process defects and deviations.
• Facilitate collaboration with production, engineering, and other teams to conduct thorough root cause analyses and ensure effective implementation of corrective actions.
• Ensure strict control and segregation of non-conforming products until resolutions are achieved.
• Actively contribute to continuous improvement initiatives by identifying opportunities for process optimization and defect prevention, and by supporting the execution of quality improvement projects.
• Uphold excellent housekeeping standards within the QA department and confirm the exclusive use of calibrated instruments for inspections.
• Promptly communicate any quality or compliance concerns to relevant stakeholders, including production, engineering, the QA team, and supervisors.
• Lead investigations into complex quality issues, customer complaints, and non-conformance reports, driving the root cause analysis process.
• Initiate, drive, and monitor the effectiveness of Corrective and Preventive Actions (CAPA).
• Analyze quality data to identify trends in product quality or defects, recommending and implementing corrective measures to prevent recurrence.
• Provide guidance and support to junior team members and foster strong collaboration with cross-functional teams (production, engineering, logistics) to embed quality throughout the product lifecycle.
• Assist with technical inquiries from customers, providing detailed information regarding product quality or standards.

Associate, Operations Quality

• dealing with the three major phases of Quality Management: Quality Planning/Prevention, Corrective Action, and Continual Improvement
• lead process/procedure definition, maintaining a continuous flow of high-quality products
• overseeing product & material quality from NPI to mass production
• developing quality control plan for respective area (material/process/product)
• monitoring and reporting quality KPI for internal (factory) and external (customer)
• driving continuous improvement to benefit customer, CLS, and supplier
• developing and maintaining internal quality system, procedures, and standards
• leading process/product/system/supplier audit and improvement actions

Specialist, Operations Quality

• To provide support to various Sales channels to achieve the overall productivity and profitability.
• To ensure all applications submitted are processed on time and accurately.
• To liaise with related parties on all outstanding requirements/documents.
• To support various business partners on queries related to products and processes.

Support Operations Intern

• Handle all quality excursions, take effective actions and follow proper escalation
• Support and follow up the product & material quality from NPI to mass production (FAI, IP, WI, etc.). This includes following industry specific protocols as required
• Assist to create the quality control plan for respective area (material/process/product)
• Analyze, monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier
• Draft internal quality system procedures, work instructions and workmanship standards
• Assist process/product/system/supplier audit and improvement actions follow up
• Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate
• Enhance the quality skills and product knowledge through the training program

Operations Quality Analyst

• Manage suppliers for the storage or movement of inbound, interplant, and outbound material, equipment, and finished goods.
• Monitor and benchmark supplier services against SLAs and guide suppliers to evolve service levels in line with Intel requirements.
• Own KPIs such as GPI, CDD/POD adherence, cost per box/carton/pallet/sqft/transaction/head, and quality metrics. Report progress against agreed schedule, scope, cost, and quality constraints to senior leaders regularly.
• Oversee bonded and LMW warehouse operations for KM ramp, including space optimization, pallet inflow management, and surge coverage during conversion windows.
• Gather data on existing processes, analyze defects and inefficiencies, and implement best practices.
• Utilize analytical and advanced technology skills (including automation and AI) to develop logistics solutions that optimize Intel's business execution.
• Support SAP/WMS changes (plant codes, bin management, label/MMID hygiene) and ensure customs/trade compliance for bonded and LMW flows.
• Track and resolve shipping, warehouse, and carrier errors, as well as logistics exceptions, ensuring minimal impact on customer service.
• Build strong relationships with cross-functional teams and logistics service providers to ensure smooth process flow and efficient delivery of products to customers.

Logistics Operations Manager

• Monitor the performance of technology systems to detect issues proactively.
• Execute incident detection protocols to identify potential service disruptions.
• Coordinate incident response efforts to address and resolve reported issues promptly.
• Implement recovery procedures to restore normal operations following an incident.
• Collaborate with all Technology teams to improve service desk operations and incident management processes.
• Maintain detailed records of incidents, including status updates and resolution steps.
• Contribute to the development of knowledge bases and FAQs for Technology support.
• Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

技術支援, Technology Operations Engineer

• Maintain effective vendor relationships and monitor performance against agreed KPIs and service levels.
• Manage day-to-day operational matters and escalations for outsourced services such as roadside assistance, car replacement, and takaful surplus processes.
• Support contract administration activities including renewals, compliance monitoring, and service standard adherence.
• Resolve operational issues promptly through structured analysis and coordination with relevant stakeholders.
• Analyze operational data and performance trends to identify gaps, risks, and improvement opportunities.
• Gather, document, and validate business and user requirements for operational enhancements and new initiatives.
• Translate requirements into clear functional specifications, user stories, and test scenarios.
• Coordinate and manage User Acceptance Testing (UAT), ensuring solutions meet business and operational needs prior to deployment.
• Support process improvement initiatives to enhance efficiency, control, cost management, and customer experience.
• Prepare management reports and dashboards on operational performance, vendor outcomes, and improvement initiatives.
• Document requirements, processes, testing outcomes, and operational controls in accordance with team standards and governance requirements.

Operations Implementation Analyst

• Registering new cases daily and uploading documents into FileNet
• Converting image files into PDF when needed before uploading
• Updating ePayment cases per day and printing cover sheets for Operations Support
• Printing and scanning application forms (Surrender & Withdrawal)
• Processing documents from HSBC, including weekly ePayments and surrender cases
• Assisting in clearing backlog cases for ePayments and surrender documents
• Handling replacement payment vouchers and coordinating with Finance or banks for status updates
• Supporting updates for Withdrawal TL / IL, where applicable
• Replying to simple enquiries from Customer Service with the correct justification

Internship, Operations Support – Policy Management

• Assist in issuance of policy
• Prepare submission of document to HUB for issuance of policy
• Assist in preparing manuscript wordings
• Any other tasks assigned by the immediate superior or HOD

Intern, Insurance Operations

• Provide administrative and operational support to assigned departments (e.g. Operations, Claims, Underwriting, Policy Administration, Finance, P&C)
• Assist in data entry, document preparation, and record management in internal systems
• Support processing of policies, claims, reports, or other operational tasks, depending on department needs
• Perform basic checks and validations to ensure accuracy and completeness of information
• Liaise with internal teams to follow up on missing information or pending items
• Maintain proper documentation and ensure compliance with internal procedures and guidelines
• Support ad-hoc tasks, projects, or backlog clearance as required

Operations Support

• Exposed to and having hands-on experience in managing daily operations of the Department
• Attend and handle enquiries from customers and business partners
• Process refund for Fire and all Personal lines product.
• To record accurately all transaction on a daily basis
• Process request for stationery, filing, storage and admin /mailing tasks.
• Prepare listing to Finance on receipting and journal on a weekly basis.
• Continuously review and update/document the administrative rules and processes for effective and efficient operation of the sections.
• Any other duties as and when deemed necessary.

Internship, Bancassurance Operations

• Lead the team to handle all quality excursions independently, and take effective actions on time
• Oversee the product & material quality from NPI to mass production
• Develop the quality control plan for respective area (material/process/product)
• Monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier.
• Develop and maintain internal quality system, procedures, work instructions and workmanship standards
• Lead process/product/system/supplier audit and improvement actions follow up.
• Follow up the EC(Engineering Change), SPCN(Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Coach junior quality staff to improve their quality knowledge.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

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