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BTSE

Junior Operations Support Associate, Mandarin

BTSE

Junior Operations Associate in fintech supporting onboarding and internal workflows for global service operations. Focused on improving efficiency and monitoring service-related cases.

Posted 6/10/2026full-timeRemote • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact
  • Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
  • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
  • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
  • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
  • Provide operational support and perform additional tasks as assigned by the Supervisor.

Requirements

What you’ll need
  • Proficient in both verbal and written Mandarin and English; additional languages are a plus.
  • Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
  • Ability to think independently, troubleshoot new problems, and suggest improvements.
  • Strong numerical aptitude and analytical thinking skills.
  • Self-motivated and able to work independently while contributing effectively to a team.
  • Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
  • Willingness to work on a shifting schedule.
  • Bachelor’s degree or equivalent qualification is a plus.

Benefits

Comp & perks
  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
interpersonal skillscollaborative mindsetproactive mindsetanalytical thinkingself-motivatedindependent thinkingtroubleshootingcustomer service operations
Certifications
Bachelor’s degree