BTSE

Customer Support

• Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
• Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
• Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
• Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Junior Customer Service Officer

Operations

• Monitor the performance of technology systems to detect issues proactively.
• Execute incident detection protocols to identify potential service disruptions.
• Coordinate incident response efforts to address and resolve reported issues promptly.
• Implement recovery procedures to restore normal operations following an incident.
• Collaborate with all Technology teams to improve service desk operations and incident management processes.
• Maintain detailed records of incidents, including status updates and resolution steps.
• Contribute to the development of knowledge bases and FAQs for Technology support.
• Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

Senior Technology Operations Engineer

Account Manager

• Building a go-to network of KOLs and influencers to help build awareness for and grow the BTSE brand.
• Building relationships with other potential marketing partners, such as consumer brands, sports brands, entertainment companies, etc.
• Working with our content team to research, create and design relevant content for your team of influencers and campaigns.
• Manage end-to-end influencer marketing projects from conceptualization to execution and reporting
• Identify the right Key Opinion Leaders for different objectives, negotiating budgets with them for both short-term campaigns and long-term relationships
• Provide accurate and up-to-date profiles of KOLs to support marketing strategy and tactics.
• Manage offline events for KOLs of interest. Must be willing to travel.
• Preferably located in Taipei or Singapore but open to remote hires in Asia time zone.

Marketing Partnerships Manager

QA Engineer

• Identifying, analyzing, and resolving workflow issues within customer support operations
• Documenting quality assurance activities, assessments, and findings
• Recommending corrective actions to improve employee performance
• Assisting in intervention efforts and training initiatives to ensure compliance with QA standards

客服QA質檢, Sr. CS Quality Assurance

Sr. CS Quality Assurance

General Counsel

• Lead and project-manage applications for VASP, MiCA, MSB, and other regional financial licenses globally.
• Monitor, analyze, and brief the executive team on shifting global crypto regulations (e.g., SEC, CFTC, FCA, MAS developments).
• Partner closely with the Compliance team to translate regulatory requirements into concrete operational policies and audit-ready workflows.

Legal Counsel – Regulatory & Licensing

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.