Sr. CS Quality Assurance

BTSE

CSQA Specialist at BTSE supporting quality assurance in customer support teams. Identifying workflow issues and improving service quality through training and compliance measures.

Posted 7/1/2026full-timeRemote • 🇲🇾 MalaysiaSeniorWebsite

About the role

Key responsibilities & impact

Identifying, analyzing, and resolving workflow issues within customer support operations
Documenting quality assurance activities, assessments, and findings
Recommending corrective actions to improve employee performance
Assisting in intervention efforts and training initiatives to ensure compliance with QA standards

Requirements

What you’ll need

Solid understanding of quality assurance concepts, methodologies, and tools
Strong analytical, problem-solving, and decision-making capabilities
Demonstrated experience in testing processes, version control, and defect management
Proficient in both written and spoken English
Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
Competent computer literacy and ability to work with standard office and QA software
Flexibility to work in a rotational schedule, including weekends or holidays as required
Willing to work from home or at the office/business site as needed
Bachelor’s degree or equivalent in a related field

Benefits

Comp & perks

Competitive total compensation package
Various team-building programs and company events
Comprehensive healthcare schemes for employees
And many more! Apply and let us tell you more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality Assurance ConceptsDefect ManagementVersion ControlWorkflow AnalysisDocumenting Assessments

Soft Skills

Interpersonal SkillsProfessionalismTeamworkProactive AttitudeDecision-Making