Junior Customer Service Officer

BTSE

Customer Service professional providing support across various channels for BTSE Indonesia users. Ensuring inquiries and issues are handled according to company procedures in hybrid setup.

Posted 7/13/2026full-timeJakarta • 🇮🇩 IndonesiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within the crypto asset and fintech industries, providing clear communication and effective problem-solving while adhering to compliance standards. Proficient in managing customer inquiries and utilizing ticketing systems to ensure timely resolutions.

Highest-signal resume keywords

Customer Support ExperienceCrypto Asset KnowledgeAnalytical SkillsProfessional CommunicationTicketing System Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingTicketing System ManagementKYC ProcessCrypto Asset Trading

Soft Skills

Clear CommunicationDetail-OrientedTeam CollaborationAdaptabilityResponsibility

Certifications & Qualifications

Diploma Degree (D3)Bachelor's Degree (S1)

Industry Keywords

FintechCrypto AssetStandard Operating Procedures (SOP)Service Level Agreements (SLA)Customer Inquiries

Tech Stack

Tools & technologies

D3.js

About the role

Key responsibilities & impact

Deliver professional, responsive, and solution-oriented service through various communication channels, including Live Chat, Email, and social media.
Handle customer inquiries, requests, and complaints by providing accurate, clear, and consistent information regarding BTSE Indonesia's products, services, features, and policies.
Record, manage, and monitor every customer ticket within the ticketing system until resolution, ensuring compliance with Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
Conduct initial analysis and investigation into issues reported by customers, and coordinate with relevant teams when necessary to ensure a proper resolution.
Provide education and guidance to customers regarding the use of the BTSE Indonesia platform, including the registration process, account verification (KYC), deposits, withdrawals, crypto asset trading, and available features.

Requirements

What you’ll need

Minimum of a Diploma degree (D3) or Bachelor's degree (S1).
Proven experience as a Customer Support/Customer Service representative.
Prior experience in the crypto asset, fintech, or similar industries is highly advantageous.
Proficiency in English to understand documentation and communicate effectively via email or chat.
Strong analytical and problem-solving skills, with the ability to work independently as well as within a team.
Excellent, clear, and professional communication skills.
Detail-oriented, responsible, and capable of working effectively under pressure.
Ability to collaborate well within a team and across different departments.
Highly adaptable to changes in processes, technology, and business needs.

Benefits

Comp & perks

Competitive total compensation package
Various team-building programs and company events
And many more! Apply and let us tell you more!