Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Manage regional field operations, align local teams in the field, and foster relationships with clients and suppliers.
• Hire, coach, train, and support the field team, including contract, temporary, and full-time staff.
• Foster collaboration, teamwork, and continuous learning to deliver superior client service, solidify client relationships, and maximize employee engagement.
• Build and maintain relationships with client decision makers and operations leaders.
• Provide leadership updates on vehicle health, customer sentiment, operational deficiencies, utilization, and risk management.
• Work cross-functionally with multiple internal teams to increase efficiencies and achieve weekly, monthly, and yearly goals.

Operations Supervisor

• Responsible for operational aspects of Lumicera’s discount programs including contract compliance through direct pharmaceutical manufacturers
• Analyze claims data to ensure the accuracy of contract processing
• Provide sales and request for proposal (RFP) support for prospective clients and client renewals
• Work closely with the Lumicera Finance and Underwriting teams to assist with evaluating contracts
• Support contract review, data entry, evaluation, and reconciliation of Lumicera client contract financial guarantees
• Serve as direct contact for Lumicera Client Services attending client calls as needed
• Lead and coordinate Government-related or regulated reporting for internal use and client requirements
• Review Discount strategy and pharmaceutical manufacturer contracts to accurately set up and maintain parameters in the contract processing system

Analyst, Contract Operations

• Forecast financial, manpower, and operational requirements for key businesses
• Identify and pursue service agreement business in conjunction with marketing and sales
• Manage start ups in terms of time and cost requirements
• Manage customer inventories and RMA procedure
• Ensure customer satisfaction with Company service and system performance
• Interview, hire, and train customer engineers as necessary to support regional business

Regional Operations Manager

• Supports quality assurance, compliance, and adherence to regulatory requirements for the branch and contact center operations within Horizon Credit Union.
• Randomly audits financial transactions and lending practices to ensure policy standards and procedures are followed.
• Updates procedures to reflect regulatory changes and makes recommendations based on audit findings to improve compliance and enhance member experience.
• Recommends training and/or procedural enhancements to improve compliance, quality assurance outcomes, and the overall member experience based on quality assurance results.
• Conduct daily quality assurance reviews that focus on compliance requirements to include internal policies, procedures and regulatory requirements for retail branches and the contact center.
• Perform monthly branch audits that focus on procedural practices including Supervisor Overrides, Address & Contact changes, Share File Maintenance, Check Hold & Withdrawal, Instant Issue and booked loans.
• Review a sample of Consumer and most Commercial memberships to ensure compliance with all required processes.
• Validate that all documents are present, and the memberships are properly and accurately added to the core system.
• Complete and provide reports to supervisor listing all tasks that require follow up and corrections.
• Complete and provide retail operation dashboards to supervisor and post on the Hub for retail services, including ITM Center, Contact Center and Retail.
• Identify opportunities for procedural changes and/or enhancements that will streamline processes, improve efficiency and enhance member experience.
• Convert audit findings into meaningful business insights and recommendations, coordinating efforts to identify trends, patterns, and opportunities for improvements to include training opportunities and procedural enhancements for increased clarity.
• Lead efforts to optimize retail operations quality control activity by identifying areas for enhancement within audit processes.
• Support retail services in tracking and reporting cross-sale campaigns and recommend activities that focus on building member relationships and/or enhance the member experience.
• Maintain up-to-date and comprehensive knowledge of all HZCU products and services, as well as all related policies, procedures, rules and regulations.
• Support User Acceptance Testing (UAT) by completing a variety of test plans, semi-annual updates and patches/updates within the core system, which includes annual Business Continuity Plan testing.
• Perform additional duties as assigned to support the Retail Operations Procedural and Training Manager to ensure Retail Operations meets a high level of quality assurance.

Retail Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Ensure company base aircraft are maintained in accordance with the Company Manual, FAR’s and Part 135 regulations.
• Coordinate and schedule company aircraft for routine maintenance and required inspections.
• Audit return to service paperwork, and maintenance tracking updates.
• Monitor and update Maintenance Tracking Programs.
• Audit aircraft maintenance, inspection and repair for correct work scope, qualified personnel, proper tooling and appropriate equipment.

Maintenance Operations Coordinator

• Lead and develop the Care Coordination team, ensuring SLA targets are met across all patient communication channels including in-app chat, phone, SMS, and email
• Oversee the high-volume inbound patient chat queue, establishing coverage models, escalation protocols, and quality standards that enable a seamless patient experience at scale
• Create and maintain conversation guides and coaching materials that equip Care Coordinators to educate patients on Oshi's programs, insurance coverage, billing, and care pathways
• Develop workflows supporting patient acquisition, retention, and re-engagement to ensure patients move efficiently through the enrollment funnel
• Identify and resolve bottlenecks in the patient journey, designing SOPs and scalable processes that reduce friction and improve operational efficiency
• Deploy and manage human-AI collaboration tools, including AI-assisted chat routing and automated follow-ups, while maintaining human review checkpoints to protect patient safety
• Ensure compliant EHR usage across the team and partner with Product to evaluate and scale new automation capabilities
• Lead cross-functional initiatives aligned with OKRs, managing timelines and stakeholder communication across Care Operations, Product, Clinical, and Growth teams
• Define, monitor, and enforce SLA benchmarks while maintaining real-time visibility into queue performance and HIPAA compliance
• Own operational reporting across KPIs including enrollment conversion, retention, SLA adherence, and response times

Manager, Care Coordination Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

Manager, Care Operations

• Data flow between Lumicera Contracts team and other internal stakeholders like finance, analytics, sales, and account management.
• Data flow between Lumicera, GPO and Pharma and/or other vendors including submission of claims data.
• Work with IT to prioritize and deliver on solutions enabling all data flow needs.
• Account Reconciliation file receipt, analysis, and furnishing the necessary data so finance can invoice clients.
• Complete audits.
• Implementation of New Clients which involves evaluation of formulary from a roll up standpoint.
• Prospective Reporting including forecasting/projecting rates based on existing data, making assumptions and documenting such assumptions/caveats in calculating forecasted rates using existing data.
• Creating a potential bid grid based on known data components, again making and documenting assumptions.
• Constantly comparing actuals vs. forecasted to finetune assumptions.
• Forecasting guarantees based on rates, utilization and other factors like inflation.
• Retrospective Reporting to ensure all client reports are generated timely and accurately.
• Analyzing the data to ensure clients are receiving maximum contract value.
• If there are gaps, identify the reasons for those gaps and work with key stakeholders to correct those.
• Contract Optimization to analyze client formulary against best formulary placement with pharma and GPO to then supply the data/information that would be needed by our contractors to have meaningful conversations with pharma and GPO and our clients in order to maximize client contracts while still maintaining our lowest net cost philosophy.
• Ensure that RFPs are responded to in a timely and accurate manner.
• Ensure that guarantees are developed using appropriate methodology, wherein risk is accounted.
• Ensure absolute alignment with Implementations and Sales so the conditions associated with a guarantee are met.
• Understand client and regulatory requirements around the service.
• Operationalize the service working closely with other operational areas like formulary and Claim adjudication to ensure accuracy of the setup.
• Work closely with vendors or strategic partners to make sure the relationship is a mutually successful partnership including aligning strategic priorities with the partner and tracking performance of vendors against guarantees, tracking the dispute resolution process, and creating dashboards that capture current state in a comprehensive manner.
• Other duties as assigned.

Director – Rebate Contract Operations

• Contribute to establishment of process and metrics to ensure project delivery meets enterprise-wide standards and expectations.
• Define and utilize methods and reporting mechanisms that track and monitor requirements, milestones, deliverables, decisions, etc.
• Regularly review and assess status reports, project plans, change requests, requirements documentation and other project artifacts to ensure smooth project progression.
• Conduct project postmortems; provide methods for measuring and monitoring of defined benefits and project outcomes.
• Provide expertise and leadership in support of enterprise portfolio governance and oversight processes.
• Support all stakeholders in developing and understanding project artifacts, available resources,and related EPMO portfolio processes.
• Identify and resolve issues and conflicts within and between project, business, and/or technology teams.
• Adhere to a structured project management methodology.

Manager, EPMO Operations

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Work with clients to obtain necessary information to prepare the annual reporting
• Review documents submitted by clients for completeness and accuracy
• Reconcile plans with only rollovers and plan stock using Excel and administration software
• Utilize administration software to complete 401(k) testing and reporting
• Make outgoing reminder calls and send emails to clients during the plan year reporting process
• Prepare required 401(k) plan government filings, including the IRS Form 5500, using filing software
• Educate clients regarding the administration of their 401(k) plan and 401(k) plan documents
• Share knowledge and explain complex topics simply
• Training on concepts for a Retirement Plan Administrator I
• Performs other duties as required

Retirement Plan Operations Specialist

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors)
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs)
• Oversee day-to-day operational execution, including reporting and issue resolution
• Collaborate with Operations Supervisors and the Director to identify and implement workflow improvements
• Lead and manage special projects and strategic initiatives from planning through execution

Associate Operations Director – Integrated Care

• Provide project coordination support such as capturing meeting notes and action items, maintaining project trackers, monitoring deadlines, and following up on assigned tasks.
• Support School initiatives, including document preparation, workflow coordination, budget and expense tracking, and other basic financial administration.
• Assist school leadership with recruitment support, school specific onboarding, and session scheduling coordination of faculty, staff, or collaborators as needed.
• Monitor competitive and industry trends, identifies process gaps, and escalates issues appropriately to School leadership.
• Serve as a point of contact for routine inquiries from students, faculty, staff, and external partners, directing requests to appropriate resources as needed.
• Support student‑facing activities such as communications, events, awards, and documentation.
• Coordinate specialized program accreditation activities by tracking accreditation cycles and timelines and helping with self‑study development and evidence collection.
• Organize and maintain centralized digital repositories for accreditation and assessment documentation using clear version control and naming conventions.
• Support School‑level assessment and continuous improvement efforts by maintaining calendars, collecting and summarizing learning‑outcome data, tracking action items, and preparing insights reports and summary materials.
• Collaborate with institutional partners to obtain, verify, and format quantitative and qualitative data for accreditation and reporting purposes.
• Provide administrative support for grant‑related activities, including researching funding opportunities, supporting grant writing, development activities, tracking deadlines, maintaining grant calendars and records, and assisting with compliance monitoring and reporting.
• Serve as administrative support for accreditation reviews and site visits, including scheduling, document preparation, and logistical support.
• Maintain course schedules and templates, monitor enrollment levels, and prepare routine reports for School leadership.
• Support academic program delivery by arranging logistics for courses, professional development offerings, workshops, and events.
• Assist with content uploads, learner communications related to logistics, enrollment tracking, and participant support for online and hybrid offerings.
• Serve as the point of contact between the School and institutional partners to ensure smooth workflows and timely completion of academic tasks.
• Assist with internal and external communications by drafting and coordinating content for newsletters, emails, social media, websites, and reports.
• Support School marketing and outreach efforts, including social media content, promotional materials, and coordination with institutional marketing partners.
• Help maintain accurate, current, and consistent program information and messaging across communication platforms.
• Perform other duties, as assigned.

Operations Coordinator, Business & Professional Studies

• Responsible for maintenance execution across the territory.
• Aligns with Territory and regional leaders to drive consistency and accountability for safety, asset compliance and execution.
• Establishes and monitors key performance indicators (KPIs) to track maintenance effectiveness and identify areas for improvement.
• Supports regional teams responsible for properties and provides direction to Regional Maintenance Managers.
• Mentors and trains Maintenance directors, managers, supervisors and technicians.
• Prioritizes operational excellence projects to improve maintenance quality and process efficiency across the portfolio.
• Responsible for recruiting and hiring when/where needed.
• Works closely with senior leadership within assigned division to develop action plans for maintenance operations.
• Ensures that the Company and/or owners’ objectives are being achieved on all properties within the assigned division.
• Ensures compliance in regards to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections for the division.
• Scans the market to identify new and emerging trends in maintenance operations.
• Responsible for all aspects of the delivery of designated project management services, property maintenance, and facility services within the division.
• Ensures adherence to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections.
• Collaborates cross-functionally with departments to provide actionable feedback that enhances service delivery and operations performance.
• Provides client support, manages escalations, and leads crisis response efforts to ensure timely and effective resolution.

Senior Director – Territory Maintenance Operations

• Learning and supporting Dealers Service Center (DSC) indirect operations.
• Assisting with administrative tasks, operational processes, process improvements, and data file migration.
• Contacting vendors by phone or email to obtain missing or incomplete information.

Dealer Service Center Operations Intern

• Serve as the senior technical authority for DevOps, Platform Engineering, Infrastructure-as-Code, CI/CD, DataOps, MLOps, and cloud automation practices.
• Define and maintain enterprise standards, reference architectures, reusable patterns, and governance frameworks for Azure cloud platforms and software delivery pipelines.
• Lead architecture reviews for cloud infrastructure, deployment automation, platform services, integrations, and enterprise modernization initiatives.
• Provide technical leadership and mentorship to software engineers, cloud engineers, DevOps engineers, and data engineers on cloud-native engineering practices.
• Establish and govern Infrastructure-as-Code standards, Terraform module strategy, pipeline standards, branching strategies, and release management processes across the organization.
• Drive adoption of platform engineering principles, self-service infrastructure, internal developer platforms, and automation-first operating models.

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