Senior Director – Territory Maintenance Operations

Greystar

Sr. Director responsible for maintenance operations within Greystar's western territory.

Posted 6/18/2026full-timeSacramento • California, Idaho, Nevada, Oregon, Washington • 🇺🇸 United StatesSenior💰 $158,000 - $205,000 per yearWebsite

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Hard Skills

property maintenancecapital projects managementproperty renovationskey performance indicators (KPIs)operational excellencesafety complianceregulatory complianceproject managementfacility services

Soft Skills

leadershipcommunicationnegotiationmentoringtrainingstakeholder relationship managementcollaborationcrisis response

Certifications & Qualifications

Bachelor’s degreeMaster’s degreeOSHA certification

Industry Keywords

real estatemultifamily environmentmarket trendsasset complianceservice delivery

About the role

Key responsibilities & impact

Responsible for maintenance execution across the territory.
Aligns with Territory and regional leaders to drive consistency and accountability for safety, asset compliance and execution.
Establishes and monitors key performance indicators (KPIs) to track maintenance effectiveness and identify areas for improvement.
Supports regional teams responsible for properties and provides direction to Regional Maintenance Managers.
Mentors and trains Maintenance directors, managers, supervisors and technicians.
Prioritizes operational excellence projects to improve maintenance quality and process efficiency across the portfolio.
Responsible for recruiting and hiring when/where needed.
Works closely with senior leadership within assigned division to develop action plans for maintenance operations.
Ensures that the Company and/or owners’ objectives are being achieved on all properties within the assigned division.
Ensures compliance in regards to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections for the division.
Scans the market to identify new and emerging trends in maintenance operations.
Responsible for all aspects of the delivery of designated project management services, property maintenance, and facility services within the division.
Ensures adherence to company programs, safety programs, OSHA, insurance and licensing programs, all regulatory programs and inspections.
Collaborates cross-functionally with departments to provide actionable feedback that enhances service delivery and operations performance.
Provides client support, manages escalations, and leads crisis response efforts to ensure timely and effective resolution.

Requirements

What you’ll need

Bachelor’s/Master’s degree from an accredited college or university preferred in Facilities Maintenance, Construction, Real Estate or related fields.
Proven experience in a leadership role within the real estate industry.
12 years minimum experience in all aspects of property maintenance operations, capital projects management, or property renovations operating within a multifamily environment with 5 or more years of management experience.
Excellent communication and negotiation abilities.
Knowledge of current market trends and regulatory requirements.
Abilities to create and manage stakeholder relationships.

Benefits

Comp & perks

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.