Operations

• Support the Partners Sales Manager on strategy definition and execution
• Monitor and achieve defined KPIs
• Manage all operational activities in the main system: block MIDs, provide back-office information to the team
• Ongoing maintenance and continuous update of the merchant network data
• Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
• Process manual invoicing for uninvoiced transactions
• Maintain a persistent and results-driven approach in all tasks
• Ensure high levels of service quality and responsiveness to client needs
• Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
• Support company efforts to optimize ways of working and act as a role model
• Collaborate effectively with peers across the organization
• Embrace the 'One Team' spirit across all Up Hellas departments
• Follow team directions and adapt as business needs evolve
• Support new initiatives within the area of responsibility
• Act according to company instructions in emergency or exceptional situations

Operations Specialist

• - Manage and maintain CRM systems and customer databases
• - Monitor KPIs and prepare daily, weekly, and monthly performance reports
• - Develop and maintain sales dashboards and management reporting
• - Support sales pipeline management and follow-up processes
• - Coordinate activities between Sales, Marketing, Customer Service, and Back Office teams
• - Assist in the preparation and management of offers, contracts, and commercial proposals
• - Standardize and optimize sales processes and workflows
• - Review the accuracy of offers and pricing information
• - Support onboarding and training of new Sales team members
• - Participate in the planning and monitoring of sales campaigns and maintain organized sales documentation

Sales Operations Officer

• Configure gaming providers accurately and efficiently within internal systems and platforms.
• Liaise with game providers to develop, expand, and maintain a high-quality gaming portfolio.
• Identify, troubleshoot, and resolve gaming-related issues, escalating where required to ensure minimal disruption to players.
• Conduct thorough functional and quality-assurance testing of new and existing games prior to release.
• Support the launch of new game providers, including onboarding, integration validation, and go-live coordination.
• Perform regular competitor and market analysis to identify trends, opportunities, and areas for improvement.
• Maintain accurate records and documentation of game configurations, releases, and provider communications.

Casino Operations Specialist

• Prepare/handle/process documentation - including house & master air waybills, commercial documents & customs/regulatory documents.
• Accurately track & trace cargo
• Dispatch freight
• Communicate effectively with: external customers, vendors & other DSV offices worldwide, through email, phone, instant message & in person.
• Monitor reports
• Accurate & timely client billing
• Contribute to maintaining strong vendor relationships- airlines, trucking companies & others
• Maintain compliance standards at all times- including internal policies & procedures, external government regulations & customer requirements
• Provide customer quotes on request
• Desire to understand overall department process flow & constantly seek opportunities for improved efficiency
• Meet key performance indicators to support division, branch, service & company goals

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Operations Specialist

Sales Operations Officer

Casino Operations Specialist

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