Operations

• Manage, maintain, and optimize Linux-based production and non-production environments.
• Support hybrid infrastructure across **AWS** and **on-premises** environments.
• Automate infrastructure provisioning, configuration, and deployment processes using **Ansible**.
• Build, maintain, and improve **GitLab CI/CD** pipelines to streamline software delivery.
• Monitor system health, performance, and availability using observability and monitoring tools, ensuring proactive issue detection and resolution.
• Deploy, manage, and troubleshoot containerized applications using **Docker** and **Kubernetes**.
• Perform routine database administration and operational support, including backups, maintenance, and troubleshooting.
• Collaborate with development, infrastructure, and security teams to ensure reliable and secure service delivery.
• Participate in incident response, root cause analysis, and continuous improvement initiatives.
• Maintain technical documentation and operational procedures.

Mid-Level SysOps Engineer

• People management accountability — full line management of the QA Operations team including objective setting, performance reviews, development plans, capacity management, and GMP training oversight.
• Lead a dedicated Quality Operations team responsible for day-to-day quality operations interfaces, within a dynamic dual MAH/CMO pharmaceutical environment. Act as the primary quality decision-maker for operational disruptions while applying risk-based decisions to safeguard product quality and patient safety
• QP & Accountable for batch release and disposition — oversight batch release team, review of batch records, in-process controls, and yield evaluations; holding final approval authority on disposition recommendations prior to QP certification.
• Own Product related investigations related to deviations, OOS/OOT, and complaints management system end-to-end — from incident classification to investigation through CAPA plan design, assignment, closure, and effectiveness verification.
• Lead recall and market withdrawal operations for both MAH-initiated and CMO-received scenarios, including regulatory authority notification, batch traceability, mock recall programs, and QTA compliance.
• Product & Process change control management—oversight change controls impact assessments and risk management, approving outputs, representing Quality in cross-functional change boards, and engaging Regulatory Affairs where MA impact is identified, monitoring of Change control completion, verification and effectives checks
• Oversee Product Quality Reviews and product risk assessments — ensuring PQRs are developed and critically evaluated in due time and in line with EudraLex Volume 4. Oversee the Quality operation team deliverables in relation to product Lifecyle management Risk Assessments ( eg. elemental impurities, Nitrosamines)

Manager, Quality Operations

• Support sales and operations departments in daily activities
• Follow up on pending tasks, orders, and internal/external communications
• Prepare and send professional emails to suppliers and customers
• Assist the manager with scheduling, prioritization, and task tracking
• Update and maintain records in ERP systems and Excel files
• Prepare reports, summaries, and operational updates when required
• Coordinate internally between departments and externally with partners
• Assist in documentation preparation (orders, shipping, invoicing support)
• Provide general administrative and operational support

Sales & Operations Support Officer

• Join an international customer support team
• Build your career while working remotely in a dynamic and multicultural environment
• Handle customer inquiries and provide support via various channels

Dutch-English Customer Operations Specialist

• Monitor and respond to daily emails, ensuring timely follow-up and effective communication.
• Prepare Proforma Disbursement Accounts (DAs) accurately and efficiently.
• Liaise with vessels, port authorities, and other stakeholders to coordinate port calls and operational requirements.
• Prepare and submit documentation for Port and Customs authorities, attending their offices when required to ensure vessel clearance.
• Coordinate crew changes and manage a range of vessel husbandry services.
• Liaise with vendors and suppliers to arrange the timely provision of goods and services to vessels.
• Deliver Cash to Master (CTM) to vessels in line with company procedures.
• Visit vessels at Piraeus and Eleusis ports as required to provide operational support and assistance.
• Provide general support to the operations team to ensure the smooth running of daily agency activities.

Operations Assistant

• Builds and sustains long-lasting relationships with existing and potential clients (sponsors and CROs).
• Builds and sustains long-lasting relationships with Investigators and Medical Institutions representatives.
• Assesses feasibility of research protocols based on knowledge and experience and in accordance with designated criteria to select the most suitable studies for the clinical site.
• Supervises the conduct of clinical trials in accordance with ICH GCP, applicable regulations, procedures, and protocols, by monitoring the safety of patients, completeness of research documentation and proper study conduct.
• Monitors individual stages of budget negotiations and research timelines.
• Support efforts with active promotion of Milestone One brand by acquiring new clinics and building a network of sites.
• Conduct research on potential clients to build extended network.
• Set up meetings with Investigators, pharmaceutical and CRO companies' representatives to present business opportunities and benefits of cooperation with Milestone One.
• Assist the Marketing team in preparation of promotional materials.
• Attend medical/pharmaceutical conferences, and training workshops as required.

Operations Manager

• Support the Partners Sales Manager on strategy definition and execution
• Monitor and achieve defined KPIs
• Manage all operational activities in the main system: block MIDs, provide back-office information to the team
• Ongoing maintenance and continuous update of the merchant network data
• Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
• Process manual invoicing for uninvoiced transactions
• Maintain a persistent and results-driven approach in all tasks
• Ensure high levels of service quality and responsiveness to client needs
• Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
• Support company efforts to optimize ways of working and act as a role model
• Collaborate effectively with peers across the organization
• Embrace the 'One Team' spirit across all Up Hellas departments
• Follow team directions and adapt as business needs evolve
• Support new initiatives within the area of responsibility
• Act according to company instructions in emergency or exceptional situations

Operations jobs in Greece

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