Operations

• Develop internal applications for the sales team: message send management interfaces, operational dashboards, smart forms and data query tools;
• Iterate on existing products based on feedback from the sales team to improve usability, fix issues and add features;
• Document what has been built so another team member can maintain and evolve it;
• Design and implement end-to-end automation flows connecting CRM, databases, communication tools and management platforms;
• Develop integrations via APIs and webhooks between systems that don’t have native connectors, including error handling, logging and alerts;
• Ensure production automations are reliable: monitoring, fallbacks and documentation of expected behavior;
• Build pipelines that move, transform and consolidate data between spreadsheets, CRM, databases and BI tools;
• Ensure traceability and consistency of the data that inform sales team and leadership decisions;
• Support the evolution of the internal data catalog, helping ensure sources are well mapped and documented;
• Gather requirements from user areas (Sales, CS, Finance), translate them into technical specifications and prioritize with SalesOps coordination;
• Participate in the architecture decisions for the team’s solutions — propose, question and defend approaches based on practical experience;

SalesOps Analyst

• Gerenciar operações de fornecedores de assistência e parceiros de BPO, garantindo cumprimento de SLAs e KPIs;
• Monitorar indicadores de qualidade (NPS, CSAT, TMA, FCR, entre outros) e implementar planos de ação
• Atuar como ponto focal de relacionamento com fornecedores, conduzindo reuniões de governança e performance;
• Identificar oportunidades de melhoria contínua nos processos operacionais e implementar soluções;
• Realizar análise de causa raiz para desvios operacionais e propor ações corretivas;
• Conferir, validar e acompanhar o faturamento dos fornecedores de assistência, assegurando aderência contratual;
• Tratar divergências de faturamento e apoiar a área financeira nos processos de pagamento;
• Desenvolver relatórios gerenciais e análises de dados para suporte à tomada de decisão.

Analista de Operações de Atendimento

• Take a leading role in evolving operational processes, ensuring greater efficiency, quality, and governance.
• Turn data into decisions: build and analyze strategic indicators (KPIs) that drive the business.
• Work on relevant, high-impact projects aligned with the area's and vertical's strategy.
• Ensure policies and processes are always up to date, clear, and aligned with the business.
• Serve as a technical reference, guiding and training the team and promoting continuous development.
• Lead improvements, automations, and innovation initiatives focused on customer experience and operational efficiency.
• Support strategic decisions with consistent analyses and a critical perspective.
• Work with partners and BPO (Business Process Outsourcing) providers, ensuring quality and performance.

Senior Operations Analyst

• Administrative tasks for managing Microsoft contracts purchased from the vendor,
• Responding to daily emails,
• Monitoring licenses added directly by customers via the portal to verify they have been processed for billing,
• Sending notifications about upcoming Microsoft contract expirations.

Operations Intern

• Responsible for organizing, controlling and supporting all internal processes for a group of stores
• Ensure that operational, financial and people-related activities are carried out correctly and consistently
• Support store management in processes such as: onboarding organization, schedules, timekeeping/attendance control, general service requests/tickets, asset transfers, requests for supplies and equipment, internal communications and management of third-party service providers
• Provide direct support to Corporate management in activities related to administrative process management, financial processes, calendars, room reservations, schedules, liaison with specialist areas, presentations, reports, etc.

Mid-level Operations and Process Analyst – Backoffice, Office

• Respond to requests related to official communications from external authorities, both judicial and extrajudicial, ensuring compliance and adherence to deadlines.
• Support the registration, review and response to official communications from external authorities, ensuring legal requirements and deadlines are met.
• Monitor and update the status of open tasks related to official communications with internal departments.
• Prepare reports on the progress of cases and processes.

Junior Legal Operations Analyst

• Lead medium- and long-term capacity planning, connecting demand, supply, workforce and investment strategy to ensure business sustainability within the S&OP process.
• Drive medium- and long-term production capacity planning, taking into account demand, capabilities, costs and risks to support executive decision-making.
• Develop analytical models for production utilization, constraint assessment and alternative scenarios to optimize capacity and inventory forecasts.
• Perform line balancing considering cycle times, bottlenecks, layout, shifts and resource allocation.
• Lead the Supply Planning Review stages, providing structured analyses and clear recommendations.
• Plan and size the workforce considering growth scenarios, productivity, automation and efficiency.
• Act as a liaison between Production Planning & Control (PCP), Logistics, Engineering, Finance and S&OP.
• Monitor capacity, utilization, efficiency and cost indicators.

Senior Planning Analyst – S&OP, Operations

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Senior Operations Development Analyst

• Serve as the strategist and orchestrator of the 2026 ABM program
• Build and execute an ABM strategy aligned with the 2026 strategic drivers
• Create and review comprehensive dossiers detailing pain points, maturity, risks, weak signals, opportunities, and hypotheses
• Co-create multichannel initiatives and ensure their efficient execution
• Establish and monitor ABM KPIs

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