Operations

• Monitorar, acompanhar e atualizar diariamente os chamados em atendimento.
• Monitorar continuamente os grupos de WhatsApp dos clientes.
• Garantir retorno inicial em até 15 minutos.
• Identificar solicitações urgentes.
• Direcionar corretamente as demandas aos coordenadores/analistas responsáveis.
• Manter o cliente informado sobre o andamento dos atendimentos.
• Registrar solicitações recebidas via WhatsApp quando necessário.
• Efetuar o controle de férias dos colaboradores.
• Realizar os agendamentos junto ao RH.
• Organizar documentos administrativos.
• Controlar agendas da equipe quando necessário.
• Auxiliar no controle de treinamentos e certificações.
• Consolidar horas trabalhadas e montar relatórios de faturamento.
• Elaborar extratos detalhados dos atendimentos.
• Organizar documentação dos clientes.
• Acompanhamento de contratos.
• Agendamento de reuniões.

Assistente de Operações Protheus

• Coordinate services, requests, projects and the flow of ticket queues, ensuring quality and the full operation of workstreams.
• Supervise team performance, lead staff, delegate responsibilities, monitor performance, apply corrective actions for deviations, and ensure required qualifications.
• Plan and manage internal work schedules and on-call rosters (including 24x7 coverage and shift rotations), ensuring coverage inside and outside the standard service window.
• Serve as the primary technical and operational point of contact between the Contractor's teams and the Central Bank's staff.
• Manage the dissemination of technical knowledge by organizing training, promoting knowledge transfer, onboarding new professionals, and tracking the team's training and development plan.
• Monitor compliance with Service Level Agreements (SLAs), manage the lifecycle of service orders, and follow up on critical incidents with external suppliers.
• Communicate the Central Bank's policies and directives to the team and control administrative access, immediately report terminations, and ensure the return of badges and tokens within three business days.

Operations Manager

• Coordenar a equipe responsável por operação de ferramentas, projetos internos, sustentação de controles técnicos e suporte às capacidades defensivas.
• Garantir governança operacional sobre soluções como EDR, NDR, SIEM, scanners, ferramentas de hardening, proteção de endpoint, controles de infraestrutura e automações.
• Priorizar demandas técnicas, projetos internos, melhorias de arquitetura operacional e correções relacionadas a controles de segurança.
• Conectar a operação de ferramentas com as necessidades de CSIRT, IAM, AppSec, Governança, Cloud/Network e Red Team.
• Definir e acompanhar indicadores de disponibilidade, cobertura, backlog, efetividade e maturidade dos controles.
• Promover padronização, documentação, automação e redução de dependência operacional.
• Apoiar decisões de contratação, renovação e evolução de tecnologias de segurança.

Coordenador de Segurança da Informação – Foco BlueOps

• People Management: Lead and develop a multidisciplinary team of analysts and apprentices, fostering a collaborative environment and consistent performance.
• Production Management: Oversee end-to-end processes for text production and video lessons, ensuring compliance with quality standards and delivery deadlines.
• Cross-functional Liaison: Act as the central point of alignment between operations and partner areas such as academic coordination, editorial/publishing, internal studios, marketing, and external vendors.
• Control and Organization: Manage work structures in SharePoint and keep production tracking up to date, ensuring integrity and easy access to materials.
• Third-Party Management: Coordinate the workflow of freelance professionals (video editors, validators), including reviewing deliverables and requesting payment from the responsible department.
• KPI Monitoring: Analyze the progress of initiatives through operational reports, identify risks of delay, and propose immediate solutions.

Academic Operations Coordinator

• Coordinate and support strategic communication initiatives for countries in South America.
• Manage regional requests involving distributors, ensuring alignment with global brand identity guidelines.
• Serve as the focal point between teams in Brazil and other countries, handling corporate communications, operational alignments, and liaising with global partners.
• Support the planning and execution of events and respond to market-specific special requests.
• Support general administrative and operational activities, contributing to process organization, demand management, and efficiency in departmental routines.

International Operations Analyst (Mid-level)

• Conduct alignment meetings, support clients with system configuration, and guide solution deployment.
• Act as a strategic support contact for clients, ensuring clarity, guidance, engagement, and continued use of the solutions.
• Cross-reference data from multiple systems, such as CRM, chat, and internal platforms, to validate information, identify process gaps, and support decision-making.
• Build objective, visual, data-driven reports, clearly separating metrics, facts, and interpretations.
• Create, review, and maintain guides, tutorials, FAQs, explanatory videos, and other educational materials for clients.
• Log activities, update statuses, organize deliverables, and maintain traceability of requests in tools like Jira, Trello, Asana, or similar.
• Respond to questions, guide users, handle sensitive situations, and translate technical topics into simple, accessible language.
• Keep files, records, materials, and documentation organized in tools such as Google Drive, Jira, and internal systems.

Customer Success and Operations Analyst – CS Ops & Onboarding

• Gerenciar a operação Logística Brasil das Fábricas e Centros de Distribuição (Inbound/Outbound), liderando os coordenadores e suas equipes, assegurando performance em segurança, qualidade, custo, entrega e nível de serviço.
• Conduzir a gestão das lideranças, fortalecendo a cultura organizacional, promovendo desenvolvimento contínuo e garantindo times de alta performance e accountability.
• Atuar de forma integrada nas frentes de armazenagem, movimentação, distribuição e qualidade logística, assegurando padronização, sinergia entre unidades e fluidez operacional.
• Implantar, sustentar e evoluir as rotinas de gestão operacional (WCM, Lean ou equivalentes), garantindo disciplina de execução, melhoria contínua e ganhos de produtividade.
• Ser responsável pelos principais indicadores operacionais e financeiros da área, incluindo budget, custos logísticos e investimentos, atuando fortemente na análise de desvios e na geração de resultados sustentáveis.
• Conectar a operação às áreas de S&OP, Suprimentos, Produção e Comercial, garantindo alinhamento entre planejamento, capacidade operacional e execução.
• Assegurar a gestão do OTIF/NPS dentro da esteira Logística
• Implementar projetos de CAPEX (produtividade e automação de armazém e sistemas de carregamento)
• Assegurar que todas as operações considerem saúde, segurança e meio ambiente como prioridades, garantindo conformidade legal, práticas preventivas e evolução dos indicadores ESG.
• Promover interface estratégica com clientes, fornecedores e áreas internas, impulsionando inovação, benchmarking e evolução contínua dos processos.

Gerente Logística – Operações

• Develop internal applications for the sales team: message send management interfaces, operational dashboards, smart forms and data query tools;
• Iterate on existing products based on feedback from the sales team to improve usability, fix issues and add features;
• Document what has been built so another team member can maintain and evolve it;
• Design and implement end-to-end automation flows connecting CRM, databases, communication tools and management platforms;
• Develop integrations via APIs and webhooks between systems that don’t have native connectors, including error handling, logging and alerts;
• Ensure production automations are reliable: monitoring, fallbacks and documentation of expected behavior;
• Build pipelines that move, transform and consolidate data between spreadsheets, CRM, databases and BI tools;
• Ensure traceability and consistency of the data that inform sales team and leadership decisions;
• Support the evolution of the internal data catalog, helping ensure sources are well mapped and documented;
• Gather requirements from user areas (Sales, CS, Finance), translate them into technical specifications and prioritize with SalesOps coordination;
• Participate in the architecture decisions for the team’s solutions — propose, question and defend approaches based on practical experience;

SalesOps Analyst

• Gerenciar operações de fornecedores de assistência e parceiros de BPO, garantindo cumprimento de SLAs e KPIs;
• Monitorar indicadores de qualidade (NPS, CSAT, TMA, FCR, entre outros) e implementar planos de ação
• Atuar como ponto focal de relacionamento com fornecedores, conduzindo reuniões de governança e performance;
• Identificar oportunidades de melhoria contínua nos processos operacionais e implementar soluções;
• Realizar análise de causa raiz para desvios operacionais e propor ações corretivas;
• Conferir, validar e acompanhar o faturamento dos fornecedores de assistência, assegurando aderência contratual;
• Tratar divergências de faturamento e apoiar a área financeira nos processos de pagamento;
• Desenvolver relatórios gerenciais e análises de dados para suporte à tomada de decisão.

Analista de Operações de Atendimento

• Take a leading role in evolving operational processes, ensuring greater efficiency, quality, and governance.
• Turn data into decisions: build and analyze strategic indicators (KPIs) that drive the business.
• Work on relevant, high-impact projects aligned with the area's and vertical's strategy.
• Ensure policies and processes are always up to date, clear, and aligned with the business.
• Serve as a technical reference, guiding and training the team and promoting continuous development.
• Lead improvements, automations, and innovation initiatives focused on customer experience and operational efficiency.
• Support strategic decisions with consistent analyses and a critical perspective.
• Work with partners and BPO (Business Process Outsourcing) providers, ensuring quality and performance.

Operations jobs in Brasil

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