Senior Operations Analyst

Randoncorp

Senior Operations Analyst with a focus on process improvement and strategic decision making at Randon Consórcios. Driving operational excellence and enhancing client experience through data analysis.

Posted 6/4/2026full-timeCaxias do Sul • BrasilSeniorWebsite

About the role

Key responsibilities & impact

Take a leading role in evolving operational processes, ensuring greater efficiency, quality, and governance.
Turn data into decisions: build and analyze strategic indicators (KPIs) that drive the business.
Work on relevant, high-impact projects aligned with the area's and vertical's strategy.
Ensure policies and processes are always up to date, clear, and aligned with the business.
Serve as a technical reference, guiding and training the team and promoting continuous development.
Lead improvements, automations, and innovation initiatives focused on customer experience and operational efficiency.
Support strategic decisions with consistent analyses and a critical perspective.
Work with partners and BPO (Business Process Outsourcing) providers, ensuring quality and performance.

Requirements

What you’ll need

Postgraduate degree in progress or completed in Business Administration, Management Processes, Human Resources Management, or related fields.
Experience in operations, process management, and data analysis.
Advanced Excel skills and experience with analysis tools (e.g., Power BI).
Strong analytical skills and strategic vision.
Clear, objective, and assertive communication.
Experience organizing processes and collaborating with cross-functional teams.
Experience in financial institutions, especially in areas such as customer registration, collateral/guarantees, and insurance.
Experience working with BPO providers.
Experience in continuous improvement projects and operational transformation.
Knowledge of management methodologies (Lean, Agile, or similar).
Strong ability to manage multiple demands and prioritize tasks.
Proactive profile, critical thinking, and focus on solving complex problems.

Benefits

Comp & perks

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Hard Skills & Tools

data analysisprocess managementadvanced ExcelPower BIcontinuous improvementoperational transformationmanagement methodologiesLeanAgile

Soft Skills

analytical skillsstrategic visionclear communicationassertive communicationcollaborationproactive profilecritical thinkingproblem solvingorganizational skillsprioritization

Certifications

postgraduate degree in Business Administrationpostgraduate degree in Management Processespostgraduate degree in Human Resources Management