Operations

• Partner across EPMO functions and key stakeholders to ensure alignment between reporting, tooling, templates, and operational workflows, serving as the primary integrator of people, process, and content across the team.
• Engage stakeholders proactively to surface needs, gather input, and build consensus around content standards, process improvements, and governance decisions.
• Lead the design, build, and ongoing governance of the EPMO knowledge management ecosystem, including SharePoint site architecture, Teams workspace organization, and file standardization, establishing clear standards for where information lives, how it is structured, and how it is maintained.
• Own and curate the EPMO Resource Library as the authoritative steward of all templates, process guides, and reference materials, ensuring content reflects current industry best practices and organizational standards.
• Establish a regular content audit cadence to retire outdated materials, surface gaps, and continuously improve the quality and usability of the EPMO knowledge base.
• Build a repeatable lessons-learned and retrospective framework that captures institutional knowledge across the project portfolio, supporting long-term organizational maturity.
• Serve as a change enablement partner improving consistent application of the corporate change management framework within EPMO projects, enhancing supporting documentation, governance frameworks, and communication tools that prepare the organization for successful change implementation resulting from EPMO-led initiatives.
• Translate complex project and operational processes into clear, executive-ready visual narratives, including process maps and workflow diagrams that make EPMO operations accessible to business stakeholders at all levels.
• Develop executive storytelling assets that frame EPMO performance, portfolio health, and operational improvements in terms of business value and strategic impact.
• Build and maintain an EPMO communications rhythm, including contributions to leadership presentations, monthly town halls, team recognition programming, and portfolio highlight content.
• Other duties as assigned.

Lead, EPMO Operations – Enablement

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors.
• Meet or exceed the Daily Productivity standards for each task performed.
• Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors.
• Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs.
• Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work.
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
• Explain complicated topics in a clear and concise manner.
• Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations
• Log cases in database detailing actions taken on accounts and conversations with customers.
• Ensure timely completion of tasks, to meet contract guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Representment Operations, Transaction Processing Associate III

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations

Director, Specialty Pharmacy Fulfillment Operations

• Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies.
• Including oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign
• Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows, in conjunction with WFM function
• Collaborate with IT leadership to ensure necessary systems and applications are in place to support fulfillment operations and that all operational systems are continuously evaluated for proper operation, efficiency, and tracking/reporting capabilities
• Develop and implement strategic plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives and new service offerings of the organization
• Develop and implement continuous operational improvements focused on enhancing the level of patient care while optimizing the customer experience
• Collaborate with leaders from across the organization to optimize processes to improve efficiency, safety, and patient experience.
• Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders
• Assist in the creation and reporting of ongoing Quality Improvement Projects, as well as actively participating and contributing to the Quality Oversight Review Committee
• Investigate, present, and create business cases around new technology solutions and/or processes to aid in either more efficient pharmacy fulfillment operations or enhanced patient experience
• Develop and oversee an efficient, cost effective, safe, and patient-centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery
• Other duties as assigned

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Independently manage and execute charitable or community-focused programs and design related engagement events.
• Own exception billing and behind-the-scenes operational workflows with structured, detail-oriented oversight.
• Identify and propose external events, networking, or outreach opportunities, facilitating participation and community representation.
• Coordinate special projects, ensuring timely execution and alignment with company goals.
• Exhibit passion for the mission and have the gumption for execution of the brand and everything it represents.

Operations and Engagement Manager

• Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks
• Drive accountability through action tracking, follow-ups, and continuous process improvement
• Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle
• Build and maintain staffing and capacity models tied to volume, throughput, and deadlines
• Partner with finance to understand unit economics and protect margin as volume increases
• Improve workflows using tools we already use (Google Workspace, dashboards, case systems)
• Use automation or AI where it makes sense to reduce manual work

Senior Operations Manager – Scalability

• Provide operational support for assigned ESI Markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.
• Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs.
• Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings; run customized and scheduled reports, manage performance guarantee tracking and report distribution for internal/external clients as requested.
• Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.
• Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.
• Comply with ESI document and retention requirements.
• Independently develop standardized new group benefit design requests in the ESI system.
• Assist with more complex setups or projects as needed.
• Track and report progress to team to ensure deadlines are met.
• Perform verification/QA and system testing before implementation and within contractual timeframe agreements.
• Provide consultative support to internal & external clients by researching & assisting with resolution of benefit design and claims issues.

Senior Operations Analyst

• Responsible for the overall performance management of food service and housekeeping departments.
• Provide management and oversight of an assigned group of remote camp activities.
• Function as a primary resource for NMS Food Service and Housekeeping employees within assigned unit.
• Responsible for delivering and tracking performance within assigned area to meet key performance indicators.
• Responsible for coaching and developing employees.
• Directs and coordinates the delivery of NMS services as assigned.
• Develops and implements comprehensive business plans required by assigned activities.
• Ensures all assigned activities comply with sound business practices as well as NMS’s internal and external business requirements.
• Monitors and ensures compliance with all appropriate regulatory requirements.
• Meets with clients/customers to maintain business relationships and market products.
• Leads, directs, and communicates with staff to keep them informed and motivated.
• Approves assigned area's budget expenditures.
• Supports an active and comprehensive safety and CI program.

Camp Operations Manager

• Operationalize formulary information from various sources including FAC, P&T, Medispan and CAEs to coordinate the process of getting the information into the Formulary and Benefit Management System (FBMS) and then communicated to Benefits Systems and Auditing
• Coordinate implementation schedule of new clients
• Work with implementation team to streamline process for new client implementations
• Coordinate creating and building of unique formulary designs for custom clients
• Make independent decisions on formulary setup and maintenance when creating and building new formulary designs for custom clients which directly affects the bottom line of our clients
• Coordinate formulary document creation and posting, including maintenance of web, e-prescribing, formularies, change notifications, and medication program lists
• Trouble-shoot various formulary/set-up questions
• Review weekly Medispan Reports for specific changes that would affect the formulary
• Approximate travel required (5-10%)
• Other duties as assigned

Specialist II, Formulary Operations

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Partner with Marketing and Digital teams to optimize club-level website performance
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Seek and recruit Christian mission teams for service alongside host church partners and locally run ministries
• Provide vision and leadership in day-to-day recruitment and consulting activities for participants
• Coordinate trip setup in assigned location(s) and complete associated communications
• Lead a minimum of seven PPM Mission trips per year, staying on site with teams for the entirety of the trip
• Develop customized itineraries to ensure host partner goals are met
• Lead Christ-centered mission teams with excellence, adhering to set standards and guidelines
• Support location operations leadership in established location delegations
• Complete expense reports within 30 days of the trip ending
• Develop initiative and spiritual, interpersonal and organizational skills

Operations Coordinator

• As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation.
• You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported.
• This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.
• If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility.

See all jobs on JobTailor

Lead, EPMO Operations – Enablement

Representment Operations, Transaction Processing Associate III

Strategy & Operations Associate – Senior Associate

Director, Specialty Pharmacy Fulfillment Operations

Director, Specialty Pharmacy Fulfillment Operations

President – Integrator & Operations Leader

Operations and Engagement Manager

Senior Operations Manager – Scalability

Senior Operations Analyst

Camp Operations Manager

Specialist II, Formulary Operations

Director – Franchise Operations

Operations Coordinator

Service Operations Representative