Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Trains Sales Associates.
• Supervises POS.
• Provides security & loss prevention in store.
• Maintains company standards regarding personal and store sales/performance metrics.
• Stock shelves and refrigerated coolers.
• Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
• Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
• Shadow manager in day to day operations.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of Nouria’s customer service program at the site level.
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program.
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.
• Promote a quick return to work for employees under your supervision.

General Manager – Training

• Develop and execute the U.S. Compliance Training strategy
• Lead the design, development, review, approval, and maintenance of compliance training materials
• Establish and oversee an enterprise-wide compliance training governance framework
• Conduct ongoing training needs and skills assessments
• Partner with Compliance subject matter experts, HR, Legal, and business leaders to define training requirements
• Monitor regulatory developments and advise stakeholders on training implications
• Oversee end-to-end execution of compliance training
• Develop and maintain training metrics, dashboards, and executive reporting

Senior Manager – Compliance Training Lead

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Support the development and implementation of learning and development programs aligned with business needs.
• Deliver and coordinate training programs, including onboarding, technical skills, and continuous improvement initiatives.
• Collaborate with cross-functional teams to identify learning needs and assist in developing targeted training solutions.
• Support and guide Ambassadors across our four Innovation Centers, providing coaching and day-to-day direction.
• Assist in evaluating training effectiveness through feedback, assessments, and basic reporting.
• Help create and update training materials, including e-learning modules, instructor-led content, and job aids.
• Ensure training activities follow organizational standards and established best practices.
• Support training compliance efforts and assist with audit readiness across our four Innovation Centers.
• Maintain accurate and up-to-date training records for employees.
• Track completion of required certifications and compliance training.
• Assist in preparing reports on training completion, compliance status, and potential gaps.
• Partner with internal teams to help meet regulatory and operational requirements.
• Other duties/responsibilities as necessary.

Learning Specialist

• Leverage expertise in instructional design, content development, and writing to create engaging digital learning experiences.
• Collaborate closely with Learning and Customer Operations partners to design and deliver effective digital curriculums.
• Design and develop instructional content including storyboarding, learning materials, etc.
• Conduct needs assessments and analyze learner requirements to create tailored learning experiences.
• Collaborate with subject matter experts to ensure content accuracy and relevance.
• Consult with stakeholders to offer expert advice on instructional design and solutions.
• Utilize various instructional design models and methodologies to create effective learning solutions.
• Manage projects efficiently, demonstrating strong organizational skills to meet deadlines and deliver high-quality results.
• Develop assessments and evaluations to measure learner competency and the effectiveness of learning programs.
• Continuously improve and update existing learning content based on feedback and performance data.
• Responsible for facilitating in-person training for employees at all levels, as needed.

Learning and Development jobs in Maine

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Instructional Designer

Instructional Designer

General Manager – Training

Senior Manager – Compliance Training Lead

Operations Training Manager, Delivery

Learning Specialist

Instructional Designer