Learning and Development

• Deliver training to customers tailored to their use cases and help enhance our training offering based on customer needs.
• Provide product training to our Partners to enable them on our LumApps solutions.
• Enable new Lumies (PS, CSM, Sales) on our LumApps solutions.
• Produce internal and external learning materials and resources, working closely with our Product team to engage the LumApps ecosystem in our product vision and evolution.
• Contribute to our Partner and Customer Community (The Hive) by sharing tips, best practices, and useful documentation.
• Relay internal and external feedback to our Product team, contributing to product evolution.
• Contribute to our LumAcademy project by building relevant learning paths and a knowledge base for our Customers, Partners, and Lumies.

Training Manager

• Support our digital learning ecosystem
• Master L&D operations
• Leverage data analytics to optimize our global training resources

Learning & Development, Apprenticeship

• Supporting the design and execution of training programs, including Onboarding
• Coordinating logistics of the L&D events and tracking attendance
• Helping with the identification of training needs and creation of learning pathways with LMS/LXP tools
• Monitoring the effectiveness of our learning programs
• Preparing engaging internal communication around our programs
• Providing user support on the learning platform/programs

Global Learning & Development Intern

• Spend significant time in the field to identify gaps in sales skills and performance.
• Deliver sales training during onboarding and throughout team members’ development within Alan’s sales organization.
• Design impactful training programs covering key topics: sales techniques, insurance expertise, legal/regulatory environment, and product mastery.
• Create training assets by leveraging internal subject-matter experts and company leadership.
• Experiment with engaging formats to maximize learning adoption and sales effectiveness.
• Ensure effective change management as the organization scales (new countries, new products, etc.).

Sales Learning and Development

• Lead the delivery of talent and leadership development programs, including graduate schemes and fast-track initiatives.
• Facilitate people reviews, succession planning, and career conversations for key employee populations.
• Manage assessment centers, oversee follow-up development plans, and coordinate talent committee activities.
• Oversee digital learning platforms and promote adoption of innovative learning methodologies.
• Monitor and analyze program effectiveness, report outcomes, and recommend improvements.
• Support performance management, recognition programs, and internal mobility initiatives.
• Ensure compliance with Group policies and standards.
• Coach and mentor members of the talent development team, fostering a culture of continuous learning.
• Collaborate with HR, business leaders, and regional teams to address talent needs.
• Champion a culture of innovation, inclusion, and continuous improvement.

Group Talent Development Manager

• Spending significant time on the field to identify gaps in our sales skills and performance.
• Training in sales at onboarding and during all their evolution within Alan’s team.
• Designing impactful training programs across crucial topics: sales skills, insurance expertise, legal environment, and product mastery.
• Building training assets leveraging internal experts and leadership.
• Experiment various engaging formats to maximize sales adoption.
• Ensuring proper change management as our organization keep on scaling up (new countries, new products...).
• Own our two flagship sales events (Sales Kick-Off and Back to School) that bring together our entire sales organization in France, Belgium, and Spain.
• Build engaging training programs on Alan's hot business topics.
• Help scale the most innovative Sales Enablement function through creative training solutions and scalable content.

Sales Learning & Development

• Design and develop engaging e-learning content in collaboration with Product Managers and SMEs
• Structure and implement learning paths aligned with training strategy
• Ensure consistency, quality, and relevance of training materials
• Identify outdated content and coordinate updates
• Manage the Customer Enablement Academy (users, access, content structure)
• Act as main point of contact for LMS-related topics
• Monitor learner engagement and suggest improvement actions
• Collect and analyze feedback to continuously improve training programs
• Collaborate with internal teams (Product, Sales, SMEs) to gather training needs
• Support knowledge management initiatives and skill development programs
• Contribute to the continuous improvement of training processes and tools

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