Infrastructure Engineer

• Network cabinet installations
• Installation of primary and secondary containment systems
• Installation of fibre and Cat6/Cat6A horizontal cabling solutions
• Termination, testing, and labeling of fibre/Cat6/Cat6A solutions
• Network switch installation
• Copper and fibre patching

• Own the design, deployment, and operation of OpenStack and Kubernetes environments — ensuring platform performance, scalability, and resilience for GPU workloads
• Build and improve infrastructure using infrastructure-as-code and GitOps practices, driving automation across provisioning, deployment, and operational workflows
• Optimise GPU workload scheduling using Kubernetes and NVIDIA tooling, and implement monitoring, logging, and alerting to ensure platform stability
• Lead incident response and drive continuous improvement of reliability across the platform
• Maintain strong security controls across infrastructure and container layers — RBAC, network policies, and tenant isolation
• Work closely with Platform, DevOps, AI, Product, and Support teams to align infrastructure capabilities with customer and platform requirements

Senior Infrastructure Engineer

• Engineering new WAF capabilities using Infrastructure‑as‑Code, CI/CD pipelines and policy‑as‑code approaches to deliver secure, repeatable and scalable outcomes
• Playing a key role in platform modernisation and service improvements, including refactoring, automation and the reduction of technical debt
• Driving observability and operational insight by improving monitoring, alerting and telemetry to strengthen platform reliability and incident response
• Supporting major incident diagnostics, partnering closely with Security Engineering, Networks and Cloud teams
• Embedding secure‑by‑design patterns and guardrails, ensuring controls are codified, consistent and easy for platform consumers to adopt
• Producing high‑quality engineering documentation, including standards, patterns, platform guidance and runbooks that enable self‑service and repeatability
• Participating in the on‑call rota, contributing to the operational resilience of critical services (with additional compensation)

Infrastructure Engineer, WAF

• Play a key part in the development and delivery of Microsoft 365-based Cloud Services
• Focus on Unified Communications and optimize the CXone platform
• Contribute to a wide variety of IT infrastructure projects and support initiatives
• Provide 2nd and 3rd Line Support for email, telephony and Microsoft 365 issues
• Collaborate in deploying new solutions based on architectural designs
• Maintain and optimize cloud-based applications and tools
• Resolve faults and conduct system checks
• Support Microsoft Exchange Online
• Create and maintain technical documentation
• Deliver training to end-users and IT staff

Infrastructure Engineer – Unified Communications

• Deliver exceptional customer service while managing and prioritising workload, ensuring incidents, requests, and changes are handled and documented correctly.
• Provide expert guidance to users, influencing across the organisation and applying knowledge creatively to non‑standard situations.
• Maintain and support physical and virtual infrastructure, including hardware, data centres, communication rooms, and coordination with third‑party vendors.
• Contribute to business continuity activities, prepare and maintain operational documentation, and participate in the 24/7 infrastructure support rota.
• Plan, document, and execute small projects, managing risks, tracking progress, and contributing insights to IT strategy and best practice.

• Own and define the Cloud Platform Engineering roadmap for the Snowflake data platform, aligning it with broader enterprise and business product strategies.
• Lead Snowflake platform enablement, including architecture standards, best practices, reference designs, and reusable patterns.
• Collaborate with developers, data engineers, and solution architects to design and review Snowflake-based solutions.
• Engage with clients on as needed basis and internal stakeholders to understand business needs and design Snowflake-based solutions that deliver measurable value.
• Serve as a bridge between Cloud Platform Engineering, Product, Architecture, and Business teams.

Infrastructure Engineering, AVP-1

• Design, build, and operate enterprise-grade Azure Kubernetes Service (AKS) platforms supporting mission-critical workloads
• Manage multi-cluster and multi-region AKS deployments with high availability and disaster recovery strategies
• Own platform lifecycle management including version upgrades, patching, node pool management, and cluster hardening
• Define and enforce standardized AKS architecture patterns across environments (dev, non-prod, prod)
• Partner with application teams to onboard and modernize workloads into containerized, cloud-native architectures
• Enable scalable, resilient deployments using microservices, API-first, and event-driven patterns
• Support integration across enterprise systems (including hybrid/on-prem connectivity where required)
• Implement GitOps-based deployment models using tools like ArgoCD for consistent and auditable releases
• Build and maintain CI/CD pipelines on Azure DevOps / GitHub Actions for Kubernetes workloads
• Develop Infrastructure as Code solutions using Terraform (preferred) for Azure resources and AKS provisioning
• Automate operational workflows including cluster provisioning, scaling, and recovery
• Design and maintain platform observability frameworks using: Prometheus, Grafana, Dynatrace, Elasticsearch Azure Monitor, Log Analytics OpenTelemetry (where applicable)
• Ensure proactive monitoring of cluster health, application performance, and infrastructure metrics
• Drive incident management practices, root cause analysis (RCA), and continuous reliability improvements
• Define and enforce SLOs, SLIs, and platform health KPIs
• Implement secure AKS architectures including: Azure CNI / networking models Private clusters, network policies Identity (Managed Identity, Azure AD integration)
• Enforce container security and runtime protection (image scanning, policy enforcement)
• Integrate with Azure Key Vault for secrets management
• Ensure compliance with enterprise security and governance standards
• Lead complex troubleshooting across Kubernetes, Azure infrastructure, and network layers
• Drive cost optimization and capacity management (FinOps practices) for AKS and Azure resources
• Serve as a bridge between Cloud Platform Engineering, Product, Architecture, and Business teams.
• Provide thought leadership on cloud native platforms, operating models, and platform governance.

Infrastructure Engineering, AVP-2

• Implement and maintain on-premises and cloud infrastructure.
• Integrate on-premises infrastructure with modern cloud services (print, AV, WiFi)
• Manage network switches and wireless infrastructure.
• Administer network access control, firewalls, routers, and VPNs.
• Monitor performance and troubleshoot network issues.
• Manage internet connectivity and virtual WAN.
• Ensure secure and high-performance connectivity between multi region offices and cloud systems.
• Install, configure, and maintain virtual servers.
• Implement and configure systems and services.
• Manage server and systems updates and patches.
• Manage Service Desk escalations and provide second/third-line support.
• Collect feedback and engage with clients to improve end-user experience.
• Guide users through adoption and change management.
• Setup, configure, and manage SaaS solutions.
• Implement and maintain backup solutions.
• Test recovery processes regularly and align with RPO/RTO targets.
• Assess the technology requirements for new hub offices.
• Coordinate with service providers to procure and establish the necessary IT infrastructure.
• Configure and support network, workstation, and AV/VC equipment.
• Use tools to monitor and report uptime, performance, and resource usage.
• Proactively resolve issues before they impact users or business operations.
• Develop and maintain DR and BCP strategies.
• Run periodic tests to ensure readiness.
• Track hardware and software inventory.
• Manage configuration changes and document systems.

IT Infrastructure Engineer

• Assist with the design, build, and operate secure, automated cloud platform capabilities that support both API Gateway solutions and a broader set of Integration cloud products
• Build and operate platform capabilities using Infrastructure-as-Code and modern CI/CD; partner with architecture and feature teams to evolve our cloud roadmap and platform products
• Embed a secure-by-design approach and controls from design to runtime, safeguarding colleagues and customers
• Define and operate against SLOs/SLIs; implement actionable observability, performance tuning and automation to reduce toil
• Enable API-first delivery with reusable patterns and contribute to documentation and enablement
• Contribute to communities of practice, upholding Platform Engineering standards expected at Grade D

Public Cloud Infrastructure Engineer

• Support the delivery of network-focused projects through configuration and implementation tasks
• Assist with technical work related to assigned projects
• Ensure changes are delivered accurately and securely
• Contribute to project outcomes by applying modern networking practices
• Collaborate closely with architects, senior engineers, and delivery managers

Infrastructure Engineer, Networking

• Join a leading provider of business technology solutions within the Energy, Public and Finance Sectors.
• Work on interesting and challenging environments involving a range of industry leading technology stacks.
• Engage with clients to help achieve their goals using proven technology and domain expertise.

Hybrid Cloud Infrastructure Engineer

• Implement, and deploy software-defined infrastructure and cloud security tooling
• Contribute to designs for infrastructure and cloud security tooling
• Take ownership of complex problems and deliveries
• Build automated security controls using CI/CD pipelines, Infrastructure as Code, and Policy as Code
• Work in small engineering teams to deliver security focused products
• Be part of a team owning production services across public cloud platforms, ensuring availability, reliability and security
• Contribute to the development and implementation of cloud security policies and standards
• Identify gaps in existing practices and drive continuous improvement initiatives
• Share knowledge across the team and contribute to a culture of continuous learning

Infrastructure Engineer – Cloud

• Responsible for the run and project activities across the Thales Infrastructure estate.
• Covering key areas of the estate including platforms and virtualization.
• Support, maintenance and delivery of the server infrastructure and associated technologies.
• Working on Incidents and tasks based on SLA Maintenance of the Infrastructure estate including patching, updates, fault finding.
• Planning and remediation of obsolete infrastructure on the platform.
• Work with other teams to diagnose complex issues.
• Action life cycle events based on the infrastructure roadmap following the change management process.
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation.
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management.
• Participation in Service Transition process and activities.
• Working within a team or independently to create and implement technical changes.
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan.

• Support and maintain the technical systems underpinning EUC services
• Support the integration of new services and retirement of legacy systems
• Collaborate technically with the wider organisation on agile initiatives
• Accountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction
• Responding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service
• Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution
• Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement
• Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings
• Monitor EUC systems for up time as needed
• Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services
• Report serious security or service issues as needed
• Focus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior
• Ensure technical service documentation maintained and up-to-date
• Work with service operations lead to commission new services and retire old services
• Ensure representation when services are delivered to operational acceptance meetings SDVLA
• Highlight technical capability gaps and work with EUC Manager to develop training plans for service support staff
• Report issues on data protection, backup process, data restoration, product lifecycle, system and software compatibility and work with EUC technical infrastructure specialists to plan route to resolution

• Responsible for the run and project activities across the Thales Infrastructure estate
• Covering key areas of the estate including platforms and virtualization
• Support, maintenance and delivery of the server infrastructure and associated technologies
• Working on Incidents and tasks based on SLA
• Maintenance of the Infrastructure estate including patching, updates, fault finding
• Planning and remediation of obsolete infrastructure on the platform
• Work with other teams to diagnose complex issues
• Action life cycle events based on the infrastructure roadmap following the change management process
• Creating and maintaining accurate records of Infrastructure services and assets, including documentation
• Implementation of technical solutions to meet specification and changes contributing to service improvement and systems management
• Participation in Service Transition process and activities
• Working within a team or independently to create and implement technical changes
• Identifying service inadequacies and contributing to the Customer Service Improvement Plan
• Maintaining understanding of current and emerging infrastructure technologies
• Working closely with CSOC in the event of received intelligence or Cyber-Attack

• Automate operational tasks and infrastructure management by developing robust tools and platforms using Python, Go, or similar languages, significantly reducing manual toil across our production environment
• Design and implement scalable, fault-tolerant infrastructure solutions on public cloud providers (AWS, GCP, Azure) to support WRITER's rapidly expanding, high-traffic AI platform
• Own the reliability, performance, and efficiency of WRITER’s core services, defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets
• Own the observability stack for monitoring, logging, and alerting systems to ensure rapid detection of issues across our complex distributed systems
• Lead incident response, post-mortems, and root cause analyses, applying learnings to proactively prevent future outages and build a more resilient system architecture
• Collaborate closely with product and engineering teams, providing expert guidance on system design for reliability, performance, and scalability from conception through launch

• Own and operate GPU and accelerator clusters
• Design infrastructure that enables Kraken teams to run models locally
• Build and improve scheduling, orchestration, placement, quota management
• Optimize inference pipelines for latency, throughput, reliability
• Partner with ML engineers to remove bottlenecks in workflows
• Build observability for GPU utilization and capacity pressure
• Drive reliability, incident response, and post-incident improvements
• Evaluate and integrate new hardware and cloud resources
• Contribute to long-term architecture decisions

Senior AI Compute Infrastructure Engineer

• Manage hybrid cloud infrastructure across AWS, Azure and on-premises platforms using Microsoft or Linux stacks.
• Optimize infrastructure for security, performance, reliability and cost.
• Work with Engineering teams to advance DevOps practices and closer collaboration.
• Monitor systems, resolve issues, and implement solutions for high availability.
• Maintain documentation and processes.

Cloud Infrastructure Engineer – AWS

• Owning the infrastructure underpinning our Data and Automations teams - setting up internal services, building and maintaining ETLs, and connecting systems with one another.
• Taking end-to-end ownership of platform reliability and security, with a particular focus on improving security across our internal systems.
• Collaborating closely with the Infrastructure team to bridge platform needs with infra capabilities.
• Partnering with Growth, Finance and other internal teams to ensure they have the data and tooling they need.

Infrastructure Engineer, Data & Automations

• Support the deployment and maintenance of Azure resources across customer environments.
• Assist with implementing Azure landing zones and subscription structures using agreed standards.
• Operate Azure services in line with governance, security, and compliance requirements.
• Carry out routine operational tasks such as patching, updates, and lifecycle activities under supervision.
• Support Azure networking components including VNets and peering, Network Security Groups (NSGs), Azure Firewall and Application Gateway, Azure DNS and User Defined Routes (UDRs).
• Assist with monitoring and troubleshooting ExpressRoute and hybrid connectivity.
• Work alongside external partners managing hub connectivity and shared services.
• Support Azure API Management (APIM) environments.
• Assist with managing APIs, policies, certificates, and integrations.
• Help investigate and resolve APIM-related incidents and performance issues.
• Contribute to Infrastructure as Code (IaC) using Bicep, ARM templates, or Terraform.
• Support CI/CD pipelines for infrastructure delivery and change implementation.
• Learn best practices for automation, repeatability, and quality in deployments.
• Monitor Azure environments using Azure Monitor and Log Analytics.
• Respond to incidents, service requests, and change requests as part of a managed services team.
• Escalate complex issues appropriately and assist with root cause analysis.
• Identify opportunities to improve reliability, security, and cost efficiency.
• Support customer interactions as part of managed services engagements.
• Produce and maintain operational documentation and runbooks.
• Work closely with senior engineers and architects to develop technical skills.
• Participate in knowledge sharing and continuous learning activities.

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