Implementation Specialist

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements.

Customer Engineer – Iberia, Italy

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Deliver end-user and super-user training
• Manage several projects in parallel
• Collaborate with internal teams, including Product, Sales, and Support
• Contribute to project planning and timeline management
• Resolve customer support issues effectively
• Support pre-sales activities, such as software demonstrations and scoping for prospective clients

Senior Implementation Specialist

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Manage several projects in parallel while working independently and collaboratively
• Support customers by resolving issues effectively
• Deliver training to end-users and super-users
• Collaborate with internal teams and partner organizations for effective project delivery

Implementation Consultant

• Ensure customers receive the best onboarding experience
• Act as internal escalation point and point of contact for clients
• Configure the Sprinklr product for various brands and industries
• Provide social insights and recommendations
• Design and configure appropriate Sprinklr solutions
• Ensure client training and education on the platform
• Complete platform deployment anticipating future client needs
• Provide consulting advice during project implementation

Lead Implementation Consultant

• Assist in designing, configuring, and testing software based on project requirements.
• Participate in the full implementation lifecycle, including documentation, testing (System, Integration, and Performance), and deployment.
• Support post-go-live maintenance and issue resolution.
• Perform data-related tasks such as extraction, transformation, and loading using RDBMS tools.
• Prepare and maintain technical documentation for both internal teams and clients.
• Participate in quality, safety, environmental, and information security programs.
• Collaborate with internal teams and client stakeholders to troubleshoot and resolve issues.
• Continuously update your knowledge through security training and best-practice learning.

Junior Implementation Consultant

• Deliver expert guidance and support throughout the implementation process, ensuring technical activities align with best practices and client requirements
• Customize SAP Payroll solutions in accordance with customer requirements following Strada standards, and conduct system testing to validate functionality and compliance with specifications
• Effective management of priorities to meet established deadlines
• Maintain clear communication with internal and external stakeholders and support other project members when required
• Track project progress, documentation, and collaborate with project managers and project team to ensure timely milestone delivery
• Demonstrate a strong understanding of HR business processes and the SAP HR architecture to ensure successful solution delivery within defined project timelines
• Support go-live activities ensuring payroll system readiness

SAP Payroll Implementation Consultant

• Consultation to determine the best configurations for the client’s business needs and long-term usage of the software
• Configuring the software through the user interface to meet the needs and requirements of the client, according to the scope of the project.
• Configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project.
• Ongoing communication with client-side and internal stakeholders throughout the process.
• Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with team members and cross-functionally.
• Provide exceptional customer service to clients by phone, email, via web, and in person.
• Lead implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings.
• Collaborate with our Product team by providing user feedback, research, testing, and acting as an internal Product consultant.

Implementation Specialist jobs in Spain

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