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About the role
Key responsibilities & impact- Consultation to determine the best configurations for the client’s business needs and long-term usage of the software
- Configuring the software through the user interface to meet the needs and requirements of the client, according to the scope of the project.
- Configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project.
- Ongoing communication with client-side and internal stakeholders throughout the process.
- Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities with team members and cross-functionally.
- Provide exceptional customer service to clients by phone, email, via web, and in person.
- Lead implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings.
- Collaborate with our Product team by providing user feedback, research, testing, and acting as an internal Product consultant.
Requirements
What you’ll need- Bachelor's degree, college diploma in related field and/or equivalent experience
- +6 years of experience with finance, software implementation projects, preferably financial software likes TMSs or ERPs.
- Financial (Accounting and treasury management) experience.
- Strong interpersonal skills including collaboration, negotiation and diplomacy
- Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
- Learner’s mindset with drive and ability to consistently improve knowledge and abilities
- Spanish and English speaker.
Benefits
Comp & perks- Expert Mentorship: Work hand-in-hand with our founders, who bring over a decade of experience in Investment Banking at J.P. Morgan.
- Ongoing Education: Access to finance and product education, including an initial certification during onboarding and sponsored materials/sessions.
- Performance Reviews: Structured feedback twice a year to ensure you are consistently evolving.
- Latest Tech: Choose the hardware and tools you need to do your best, most impactful work.
- Hybrid & Flexible: A modern hybrid setup (40% remote) with flexible schedules to balance your life and work.
- Generous Vacation: 23 paid working days per year, plus your birthday, plus public holidays.
- Tenure Rewards: We value loyalty. Get 1 additional vacation day for every year at Embat (up to 3 extra days).
- Competitive Compensation: A salary that reflects your project’s impact and your level of responsibility.
- Private Health Insurance: Access to top-tier coverage (Sanitas) via our "Retribución Flexible" scheme.
- Flexible Remuneration: Optimize your salary with Restaurant, Transport, and Kindergarten cards, plus salary-on-demand via Payflow.
- Language Skills: English classes to help you thrive in our international environment.
- Team & Culture: Monthly team-building plans, annual Embacation offsite event and Friday Lunch—fully covered by Embat.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software configurationback-end databasesscriptingimplementation project managementcustomer servicerequirement gatheringcollaborative trainingtestingtroubleshooting
Soft Skills
interpersonal skillscollaborationnegotiationdiplomacyorganization skillsproject managementlearner's mindsetdrive for improvement
Certifications
Bachelor's degreecollege diploma