Implementation Specialist

• Java and C# programming
• Lead and manage multiple technical initiatives, potentially on multiple projects simultaneously.
• Develop with a result-driven approach while maintaining implementation schedules.
• Participate in functional and technical requirements gathering and review
• Create, test, and correct inbound and outbound interfaces based on
• Collaborate with team members including business analysts, project managers, and customer staff
• Serve as a technical expert in implementation projects
• Contribute to the technical documentation

Implementation Consultant, Front-Office Developer, AVP

• Collaborate directly with customers to understand complex scientific workflows and implement product integrations.
• Own projects end-to-end, from initial design to production rollout, whether the "customer" is an external biopharma partner or Benchling's own engineering org.
• Strengthen Benchling's APIs and developer platform by leveraging the latest features and acting as the voice of the customer — or the team you're building for — to other groups within engineering.
• Contribute to continuous improvement of the Customer Engineering team’s tooling and best practices, including being hands-on with our testing frameworks and CI/CD systems.
• Help scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our engineering processes and hiring.

Software Engineer, Customer Engineering

• Execute and oversee the technical implementation of retention marketing programs across client accounts
• Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences
• Support account audits, onboarding projects, and technical account setup
• Lead migrations from platforms such as Attentive, Mailchimp, and others
• Perform technical QA across campaigns, flows, segments, forms, and integrations

Senior Implementation Specialist

• Build and maintain AI-powered workflows, automations, assistants, and business applications.
• Develop solutions using low-code/no-code and AI platforms such as n8n, Microsoft Power Platform, Supabase, and similar technologies.
• Configure, test, and optimize AI agents, copilots, dashboards, and reporting solutions.
• Support integrations, data mapping, testing, deployment, and ongoing maintenance.
• Collaborate closely with business stakeholders, technical teams, and external development partners.
• Monitor, troubleshoot, and continuously improve deployed AI solutions.
• Assist with documenting processes, workflows, and implementation best practices.
• Help identify opportunities to automate and optimize business operations through AI.

AI Implementation Specialist

• Be the first responder for customers using our onboarding portal — figure out what they need and drive it to resolution, working with the customer and our engineering team.
• Own and run our support inbox and ticketing system.
• Build data samples for prospects and customers, and learn our data deeply enough to know when something looks wrong.
• Run HubSpot: lead routing, round-robins, list hygiene, and tuning automations as the business grows.
• Help keep our business operations running — from billing to whatever this week needs.
• Catch the things nobody else has time to catch. This job will grow as fast as you do.

Customer Engineering Associate

• The Implementation Consultant partners with clients to successfully deploy and adopt Salesforce solutions that support their business goals.
• This role works closely with clients and internal project teams to configure solutions, gather requirements, perform testing, deliver training, and support go-live activities.
• Participate in Salesforce implementation projects of varying size and complexity.
• Support the gathering and documentation of business requirements through discovery sessions and client meetings.
• Configure Salesforce solutions based on documented business requirements and best practices.
• Assist with data migration, validation, and system testing activities.
• Execute and document functional testing and support user acceptance testing (UAT).
• Create and maintain project documentation, training materials, and user guides.
• Deliver client demonstrations and end-user training sessions.
• Assist clients during application launch and go-live activities.
• Provide post-implementation support and issue resolution prior to transition to ongoing support teams.
• Identify opportunities for process improvement and recommend solutions to clients and project teams.
• Build positive and professional relationships with client stakeholders.
• Communicate project updates, progress, and action items both internally and externally in a timely manner.
• Respond to client inquiries and requests with a high level of customer service.
• Participate in client workshops, meetings, demonstrations, and training sessions.
• Escalate project risks, issues, and blockers appropriately.
• Collaborate with architects, developers, project managers, and fellow consultants to deliver successful projects.
• Participate in project planning, status meetings, and internal team discussions.
• Contribute to project documentation and knowledge-sharing efforts.
• Support internal initiatives focused on improving delivery processes and best practices.
• Maintain accurate project-related documentation and time tracking.
• Provide timely and accurate project status updates.
• Escalate project concerns, risks, and resource needs as appropriate.
• Meet utilization, quality, and professional development expectations.
• Pursue ongoing learning and Salesforce certification goals.
• Demonstrate company values and contribute positively to team culture.

Implementation Consultant

• Help the world agree faster by making legal contracts frictionless, collaborative and accessible.
• Participate in onboarding customers with our intelligent contract automation platform.
• Work alongside the Director of Implementation to drive client success.
• Support the team with multiple onboardings and training sessions.

Implementation Manager

• Own end-to-end accountability for Alpha implementation programs, including client outcomes, delivery integrity, and executive stakeholder confidence
• Set program direction and success criteria aligned to Alpha strategy, contractual commitments, and client business objectives
• Approve and govern integrated delivery plans across State Street teams, clients, and critical third-party providers
• Establish and chair executive-level internal and client governance forums
• Serve as the senior escalation authority for delivery risks, issues, and strategic trade-offs
• Ensure transparent, decision-ready reporting to internal executives and client leadership
• Act as the senior delivery counterpart to CIOs, COOs, Heads of Operations, and other C-suite stakeholders
• Build and sustain trusted, long-term executive relationships with clients
• Own program financial governance, including budget management, forecasting accuracy, and resource utilization
• Provide senior leadership and direction to Program Directors, Program Managers, and Project Managers
• Drive continuous improvement across implementation methodology, governance, and execution models

Client Implementation Executive – Managing Director

• Own global delivery of Middle Office product implementations for Alpha
• Design and execute operating models that translate sold Alpha platform capabilities and services into operationally sound middle-office solutions
• Act as the primary execution interface to Product and Technology
• Ensure delivery discipline, operational readiness, and risk mitigation across complex multi-asset implementations
• Build and lead a global implementation organization
• Assume enterprise accountability for Alpha implementation strategy
• Lead a significantly expanded global organization
• Set firmwide Alpha implementation standards
• Drive ROI realization and value capture for Alpha implementations

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