Customer Engineering Associate

RevenueBase

Customer Engineering Associate engaging with customers for onboarding and support. Owning responsibilities for HubSpot and customer data as part of a startup team.

Posted 6/12/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Be the first responder for customers using our onboarding portal — figure out what they need and drive it to resolution, working with the customer and our engineering team.
Own and run our support inbox and ticketing system.
Build data samples for prospects and customers, and learn our data deeply enough to know when something looks wrong.
Run HubSpot: lead routing, round-robins, list hygiene, and tuning automations as the business grows.
Help keep our business operations running — from billing to whatever this week needs.
Catch the things nobody else has time to catch. This job will grow as fast as you do.

Requirements

What you’ll need

Bachelor's degree (or equivalent) completed by start date — any major. We care about evidence of drive: campus leadership, internships or co-ops, side projects, a job you held through school, something you built or ran.
Comfortable with technology and curious about technical topics (APIs, data, spreadsheets). You don't need to code; you need to be willing to get into the weeds.
Boston-area, able to be in person with the team [X] days per week.

Benefits

Comp & perks

health coverage
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisticketing system managementlead routingautomation tuningdata sample creation

Soft Skills

customer serviceproblem-solvingcommunicationcuriosityadaptability

Certifications

Bachelor's degree