Software Engineer, Customer Engineering

Benchling

Software Engineer in Customer Engineering working on AI integrations for biotech R&D. Collaborating with customers and enhancing Benchling's APIs and developer platform.

Posted 7/2/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $129,938 - $200,451 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong software engineering capabilities with a focus on customer collaboration and project ownership. Proficient in Python and AWS, with a commitment to continuous improvement and a desire to learn about life sciences.

Highest-signal resume keywords

Software EngineeringPythonAWSProblem SolvingProject Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringPythonAWS

Soft Skills

Customer-First ApproachProblem SolvingDesire to Learn

Tools & Technologies

APIsCI/CD SystemsTesting Frameworks

Industry Keywords

BiopharmaLife ScienceEngineering Processes

Tech Stack

Tools & technologies

AWSPython

About the role

Key responsibilities & impact

Collaborate directly with customers to understand complex scientific workflows and implement product integrations.
Own projects end-to-end, from initial design to production rollout, whether the "customer" is an external biopharma partner or Benchling's own engineering org.
Strengthen Benchling's APIs and developer platform by leveraging the latest features and acting as the voice of the customer — or the team you're building for — to other groups within engineering.
Contribute to continuous improvement of the Customer Engineering team’s tooling and best practices, including being hands-on with our testing frameworks and CI/CD systems.
Help scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our engineering processes and hiring.

Requirements

What you’ll need

2+ years of experience in software engineering
A customer-first approach to building software
Familiarity with Python and AWS
Strong abilities in problem solving and iterating on feedback
Desire to own projects and interest in the real world impact of your code
Curiosity in learning more about life science (prior knowledge is not required; desire to learn is a must)

Benefits

Comp & perks

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, 401(k)+ employer match, wellness, commuter, and more.