Benchling

Support Engineer

• Be the first line contact to answer product questions and resolve issues for all our customers (Enterprise, Premier, Standard), while deeply understanding scientist pain points for our global customer base.
• Become a Benchling product expert. Leverage this knowledge to assist in users through troubleshooting customer support tickets and creating and updating internal/external knowledge articles.
• Collaborate with our internal teams to coordinate on customer issues through resolution.
• Document continuously changing product knowledge in internal help articles.
• Occasionally deliver in person or virtual trainings for customers and for marketing events (Benchling Bootcamps, Benchtalk, etc).
• Participate in and lead internal Support projects to continuously improve Support processes and elevate our customer’s Support experience.

Product Support Analyst

Engineer

• Investigating security events across the organization using your experience and knowledge in multiple security domains (log analysis, digital forensics, or malware analysis).
• Creating, deploying and maintaining high signal threat detections based on your understanding of threat actor TTPs.
• Enhancing incident response processes through documentation and research into best practices
• Coordinating multi-functional incident response during security incidents, assisting partner teams during non-security incidents
• Researching new detection mechanisms for attack vectors and techniques relevant to our space and presenting findings to both internal and external audiences.
• Evaluating external tooling, developing new automation and tooling.

Detection and Response Engineer, New Grad

Security Engineer

• Drive the organization's zero trust strategy end to end
• Design and maintain least-privilege access patterns, Just-in-Time (JIT) access, and Privileged Access Management (PAM) controls
• Deploy, configure, and maintain MDM infrastructure for the macOS fleet
• Enforce SSO-required policies, review and restrict OAuth scopes
• Build processes and tooling to detect shadow IT and unauthorized OAuth app grants
• Evaluate and deploy AI-native security tooling
• Define and enforce security standards for AI agent and LLM service identities
• Develop and enforce CIS/NIST-aligned configuration baselines
• Meaningfully reduce manual toil through automation and AI-assisted tooling

Enterprise Security Engineer

Manager

• Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
• Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
• Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
• Author courses, assessments, job aids, and certification programs
• Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
• Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
• Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

Field Enablement Manager

Solutions Engineer

• Manage a group of 2–3 engineering scrum teams; up to one team may be directly reporting to you, with other teams reporting to other line managers in your organization
• Translate strategy into execution by developing and executing quarterly plans with clear metrics and targets.
• Define and execute on a software engineering roadmap across your teams that encompasses new product and new feature development, quality improvements for both internal and external stakeholders, and bugfixes and software maintenance activities. Work closely with Product Mgmt and Design counterparts to articulate an achievable roadmap that meets our customer needs.
• Recruit, hire, and onboard exceptional full-stack engineers and engineering managers to staff your organization; mentor team members and act as a bar-raiser for talent.
• Build a strong partnership with stakeholders across the engineering organization and other functions across the company.
• Contribute to engineering-wide organizational improvements as part of the management team.

Head of Scientific Development Solutions Engineering

AI Engineer

• Define the foundational architecture for enterprise agentic AI at Benchling.
• Write production code at least half your time, particularly during the team's first year.
• Design for multi-tenant isolation, secrets management, audit logging, payload encryption, and human-in-the-loop controls.
• Coach power users and departmental teams on production patterns.
• Work closely with Data, Analytics & Systems team peers on essential datasets and pipelines.
• Set the bar for code quality, testing, evaluation, documentation, and on-call practices.
• Mentor engineers on the team and other AI builders across the company.

Agentic AI Engineer

• Define the foundational architecture for enterprise agentic AI at Benchling.
• Write production code at least half your time, particularly during the team's first year.
• Build for multi-tenant isolation, secrets management, audit logging, payload encryption, role-based access controls.
• Coach power users and departmental teams on production patterns.
• Work closely with our Data, Analytics & Systems team peers on the source-of-truth datasets and pipelines.
• Set the bar for code quality, testing and evaluation, documentation, and on-call practices.

Technical Account Manager

• Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
• Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight
• Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling’s instance to ensure success, engagement, and influence expansion outcomes.
• Proactively identify, communicate, and mitigate potential risks and issues that could impact customer success (budget, scope, product gaps, adoption)
• Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
• Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
• Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.

Program Manager

• Oversee post-sale activities across implementation, support, customer success, and optimization services.
• Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, and success plans.
• Liaise with customer leaders to effect a best in class customer experience.
• Support the development of customer experience sales proposals and other services proposals.
• Coordinate all Professional Services, Customer Success and Support activities to drive customer value, adoption, and advocacy.
• Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap.
• Help shape the long-term strategy and vision for the Enterprise services business.

Global Program Manager

Developer Relations

• Build and implement tooling for efficient, frictionless development, testing, and packaging for production release.
• Lead the design and development of release tooling that enables code changes to reach production within 10 minutes.
• Iterate on developer experience improvements using qualitative and quantitative feedback.
• Implement feedback loops that integrate quality into software development workflows.
• Champion effective engineering and operational patterns across the Engineering org.
• Collaborate with cross-functional teams to address challenges in engineering workflows that impact developer happiness and productivity.
• Work closely with product managers, designers, and peers in engineering to make Benchling a delightful place to develop software.
• Help rapidly scale our product and team. As a member of the engineering team, you'll be an integral part of how we mature our tooling, best practices, engineering processes, and hiring.

Software Engineer, Platform – Developer Experience

Account Executive

• Own and execute renewal and change order opportunities (iACV <$75K) within assigned Enterprise Accounts, in close partnership with Enterprise AEs
• Drive outbound prospecting activities — cold calling, sequenced email, and multi-thread outreach — into Benchling's largest accounts
• Serve as a trusted advisor to customers by developing deep understanding of their existing and future R&D workflows and roadmap
• Partner with Customer Success Managers to identify product expansion opportunities within the existing user base
• Build and maintain rigorous Account Plans, Org Maps, and Opportunity documentation to support coordinated account strategy
• Contribute to consistent attainment of revenue and booking targets within assigned territory

Inside Sales Representative

Software Engineer

• Own the end-to-end roadmap for Benchling's developer-facing products: REST APIs, MCPs, SDKs, API playground, code examples, and code recipes
• Define needed primitives for sophisticated customers building on Benchling
• Work cross-functionally to build a scalable platform foundation
• Own developer experience and ensure it meets expectations
• Establish feedback loops and shape roadmap using usage data

Product Manager, Developer Platform

Full-stack Engineer

• Build and maintain core features across the workflow engine, recipes, and assays — full-stack across backend services and frontend product surfaces
• Contribute to the data layer modeling that underpins workflow graph structures and task execution tracking
• Build products on top of the workflow orchestration engine for industry standard processes
• Collaborate cross-functionally with the AI Agents team to expose both the workflow engine and products built on top to enable AI-assisted scientific work
• Write well-documented, well-tested code and participate actively in code review
• Engage with on-call rotation (approximately 1.5 weeks per person per quarter) to support a customer-facing product used continuously by life science teams
• Partner with product management and design to translate complex scientific workflow needs into intuitive, reliable software
• Embrace AI-assisted development practices — this team expects engineers to work alongside and in parallel with agents as a core part of the development workflow

Software Engineer, Full Stack – Process Execution

• Drive the organization's zero trust strategy end to end
• Design and maintain least-privilege access patterns, Just-in-Time (JIT) access, and Privileged Access Management (PAM) controls
• Deploy, configure, and maintain MDM infrastructure for the macOS fleet
• Enforce SSO-required policies, review and restrict OAuth scopes, and audit third-party integration access
• Build processes and tooling to detect shadow IT and unauthorized OAuth app grants
• Evaluate and deploy AI-native security tooling
• Define and enforce security standards for AI agent and LLM service identities
• Develop and enforce CIS/NIST-aligned configuration baselines
• Meaningfully reduce manual toil through automation

Financial Planning and Analysis

• Build and maintain full year budgets and quarterly forecasts for various Field Organizations (Sales, Solution Consulting, Sales Operations & Enablement, and Customer Success)
• Deliver monthly/quarterly analyses of financial results including BvA variances to plan, ensuring key issues, risks and business drivers are understood and proactively highlighted
• Support commissions calculations and reporting, analytics and support annual comp plan design
• Support the company-wide annual and long-range planning processes
• Partner with Accounting on monthly close activities such as vendor trend reviews, closed-won opportunities, collections, and commissions payments
• Develop and continually improve sales and customer metrics (revenue, ARR, ASP, seat penetration, quota attainment etc.)
• Partner with business leaders to drive strategic initiatives influencing business decisions and by providing proactive recommendations, backed by strong business and financial analysis
• Drive ad-hoc projects and analysis to support Benchling’s long-term growth

Product Support Analyst

Detection and Response Engineer, New Grad

Enterprise Security Engineer

Field Enablement Manager

Head of Scientific Development Solutions Engineering

Agentic AI Engineer

AI Engineer

Technical Account Manager

Global Program Manager

Software Engineer, Platform – Developer Experience

Inside Sales Representative

Product Manager, Developer Platform

Software Engineer, Full Stack – Process Execution

Enterprise Security Engineer

Finance Business Partner, Sales