Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant, B2B Client Onboarding, Global

• Become an expert in eMaint’s X4 and X5 software applications.
• Guide new customers through onboarding and provide CMMS strategies to accelerate adoption.
• Serve as a coach and trusted advisor to a portfolio of customers.
• Coordinate and deliver product guidance and configuration sessions.
• Evaluate customer business workflows and make strategic recommendations.
• Develop and drive project plans to maximize customer success.
• Create and deliver customer-facing reports and dashboards.
• Continuously improve onboarding processes to enhance customer experience.
• Work collaboratively in a team environment to support customers across diverse industries.
• Multi-task during calls to research technical issues, communicate with customers, and document issues clearly.
• Demonstrate a desire to help others and understand the support process from the customer’s perspective.

Implementation Consultant

• Plan and monitor the execution of implementation projects
• Conduct gap analyses to ensure the system meets client requirements
• Lead and participate in meetings with clients and stakeholders
• Configure the system, including master data and parameter settings
• Train end users and support solution adoption
• Provide functional support during and after implementation
• Perform system testing, simulations, and validations
• Conduct data and master-record audits
• Identify opportunities for improvements and customization needs
• Log defects and improvement suggestions through internal channels
• Collaborate with technical development teams (software factory)
• Document project activities, processes, and deliverables
• Ensure compliance with company methodologies and standards
• Monitor system updates and new releases
• Assist with workstation and peripheral installation and configuration when needed

• Oversee multiple concurrent software implementations, ensuring projects are delivered on time, within scope, and with high quality
• Assign resources based on project needs, skills, and capacity to optimize team performance
• Maintain visibility into project progress, risks, and dependencies
• Step into critical or at-risk projects to guide recovery plans and ensure success
• Promote consistent use of delivery standards, tools, and best practices
• Act as a senior sponsor for key accounts, building trust with stakeholders at all levels
• Ensure customer goals are clearly defined and translated into measurable success criteria
• Drive proactive communication and transparent reporting throughout implementations
• Support smooth transitions from implementation to Customer Success teams
• Hire, onboard, coach, and develop a high-performing team of consultants
• Provide clear expectations, regular feedback, and growth opportunities
• Foster an inclusive, accountable, and supportive team culture
• Identify skill gaps and support ongoing learning and development
• Partner with Sales and Pre-Sales to improve project scoping and readiness
• Collaborate with Product and Support teams to address recurring delivery challenges
• Align with Customer Success to ensure long-term value for clients
• Oversee partner contributions when applicable, ensuring quality and consistency
• Identify opportunities to streamline delivery, reduce rework, and improve time-to-value
• Develop and refine tools, templates, and processes to scale delivery excellence
• Use data and feedback to drive operational improvements and better customer outcomes

Manager, Consulting – Implementation Services

• Plan and monitor the execution of implementation projects
• Conduct analyses of system alignment with client requirements
• Lead and participate in meetings with clients and stakeholders
• Configure the system, including master data and parameter settings
• Train end users and support solution adoption
• Provide functional support during and after implementation
• Perform system testing, simulations, and validations
• Execute data and master data audits
• Identify opportunities for improvements and customization needs
• Record defects and improvement suggestions in internal channels
• Collaborate with technical development teams (software factory)
• Document project activities, processes, and deliverables
• Ensure compliance with company methodologies and standards
• Monitor system updates and new releases
• Assist with workstation and peripheral installation and configuration when necessary

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing strategic, customized solutions.
• Lead requirements-gathering, planning, validation, and training meetings, ensuring alignment between expectations, deliverables, and project objectives.
• Configure and customize the monday.com platform according to each client's business rules and specific requirements.
• Manage the full implementation lifecycle, from kick-off and discovery to go-live and post-launch support, ensuring delivery quality and a positive customer experience.
• Prepare functional and technical documentation, support materials, workflows, and records related to implementations.
• Identify continuous improvement opportunities, proposing enhancements and new platform use cases.
• Act in a consultative capacity, contributing to strategic solution adoption and strengthening client relationships.

Implementation Consultant – Mid/Senior

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions.
• Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.).
• Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements.
• Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support.
• Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others.
• Identify opportunities for continuous improvement in platform usage and propose enhancements.
• Ensure strategic adoption of the platform by the client.

Implementation Specialist jobs in Brazil

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Implementation Consultant, B2B Client Onboarding, Global

Implementation Consultant

Implementation Consultant

Manager, Consulting – Implementation Services

Implementation Consultant

Implementation Consultant – Mid/Senior

Implementation Consultant – Junior