Manager, Consulting – Implementation Services

Fortive

Manager leading global consulting teams delivering software implementations at SaaS company, driving customer success and continuous improvement with impactful projects.

Posted 6/29/2026full-time🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee multiple concurrent software implementations, ensuring projects are delivered on time, within scope, and with high quality
Assign resources based on project needs, skills, and capacity to optimize team performance
Maintain visibility into project progress, risks, and dependencies
Step into critical or at-risk projects to guide recovery plans and ensure success
Promote consistent use of delivery standards, tools, and best practices
Act as a senior sponsor for key accounts, building trust with stakeholders at all levels
Ensure customer goals are clearly defined and translated into measurable success criteria
Drive proactive communication and transparent reporting throughout implementations
Support smooth transitions from implementation to Customer Success teams
Hire, onboard, coach, and develop a high-performing team of consultants
Provide clear expectations, regular feedback, and growth opportunities
Foster an inclusive, accountable, and supportive team culture
Identify skill gaps and support ongoing learning and development
Partner with Sales and Pre-Sales to improve project scoping and readiness
Collaborate with Product and Support teams to address recurring delivery challenges
Align with Customer Success to ensure long-term value for clients
Oversee partner contributions when applicable, ensuring quality and consistency
Identify opportunities to streamline delivery, reduce rework, and improve time-to-value
Develop and refine tools, templates, and processes to scale delivery excellence
Use data and feedback to drive operational improvements and better customer outcomes

Requirements

What you’ll need

Experience leading consulting or professional services teams, including direct people management
Proven success delivering enterprise or mid-market SaaS implementations
Strong customer-facing skills, with the ability to build trusted relationships
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
Experience managing risk, resolving escalations, and driving projects to successful outcomes
Excellent communication, collaboration, and organizational skills
Preferred: Experience working in global or distributed team environments
Preferred: Familiarity with implementation methodologies, project governance, and delivery frameworks
Preferred: Experience improving operational processes or driving continuous improvement initiatives

Benefits

Comp & perks

Competitive compensation and performance-based incentives
Flexible work environment (hybrid/remote options where applicable)
Opportunities to lead and grow a global team
Ongoing learning and development programs
Exposure to cross-functional leadership and strategic initiatives
Inclusive, collaborative culture that values diverse perspectives
Opportunity to make a measurable impact on customers and the business

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Software ImplementationProject GovernanceDelivery FrameworksRisk ManagementData Analysis

Soft Skills

CommunicationCollaborationOrganizational SkillsCoachingProblem-Solving