IT Support

• Work in a high-energy team, writing code using best engineering practices.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Analyze, implement, test, document and maintain new and current software applications.
• Assist in estimating and planning throughout the software development life cycle.
• Support people and process improvement strategies for the organization.
• Deliver solutions adhering to the software architecture strategy, coding standards, and organizational policies and procedures.

Software Engineer

• Responsible for the day-to-day management and continuous improvement of the organization's core technical infrastructure — including networks, servers, systems, and cloud/hosting environments
• Ensure the infrastructure is scalable, secure, and highly available, translating infrastructure strategy into operational execution
• Manage and maintain the organization's network, server, and systems infrastructure to ensure high availability and performance
• Lead infrastructure transformation and upgrade projects to enable the organization to scale
• Implement and maintain infrastructure policies, procedures, and standards, ensuring alignment with industry best practices and regulatory requirements
• Oversee systems and network architecture, capacity planning, and disaster recovery/business continuity readiness
• Partner cross-functionally to assess and address the organization's technology infrastructure needs
• Manage infrastructure projects from conception to implementation and evaluation
• Manage the infrastructure budget and ensure resources and assets are utilized within approved budget
• Monitor information security principles and practices as they relate to infrastructure systems
• Stay abreast of industry trends and emerging technologies to drive continuous improvement and innovation in infrastructure
• Identify, develop, and implement process/policy improvements within the infrastructure team
• Participate in hiring activities including candidate selection and interviews for infrastructure roles
• Support collaborators on the infrastructure team in training, development, performance, and competency alignment

IT Infrastructure Manager

• Assist homeowners, contractors, developers, design professionals, and the public with general building permit application requirements, building permit processes, inspection procedures, and related Building Division information
• Explain and apply established building permit procedures, fee schedules, adopted policies, and general code-related requirements; refer technical code interpretations to appropriate review staff, inspectors, plans examiners, Assistant Building Official, or the Building Official
• Respond to telephone, e-mail, and in-person inquiries regarding building permit applications, building permit status, inspection scheduling, records and general Building Division process; route inquiries to the appropriate City Department or staff member when needed
• Support timely permit intake and routing consistent with established review timelines
• Review permit applications and supporting documents for completeness, required information, and basic administrative compliance prior to routing for technical review
• Communicate missing application information to applicants clearly and professionally
• Operate a personal computer, Microsoft Office software (Word, Outlook, Excel), and learn new computer programs (CityView and other city software)
• Coordinate building permit application routing with Planning Engineering, Fire, Public Works, Power, and other reviewing departments as applicable
• Maintain accurate permit records in electronic permitting software, including application entry, document uploads, workflow routing, status updates, and communication notes
• Research and compile building permit, fee, inspection records, and project information; prepare basic reports, spreadsheets, correspondence, and documentation as assigned
• Perform historical building permit and property record research, including approved plans, building permits, payments, Certificates of Occupancy, contractor affidavits, and inspection records
• Receive inspection requests, assist customers with inspection scheduling procedures, schedule inspections in City software, and maintain related inspection records
• Calculate building permit-related fees, prepare outstanding fee summaries, process payments, issue receipts, and coordinate deposits or financial documentation consistent with City procedures
• Maintain building permit-related financial records, reports and transaction documentation; coordinate building permit-related financial questions, refunds, payments and reconciliations with the Finance Department
• Perform and assist with other duties as required by Division or Department needs.

Permit Technician

• Respond to requests for technical assistance in person, via phone, and email.
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource.
• Diagnose and resolve technical hardware and software issues, assisting end-users with technical and application functionality questions.
• Research questions using available information resources.
• Follow standard help desk procedures and recommend changes for continuous improvement.
• Log/track all support requests and document resolutions in Helpdesk Ticketing System.
• Proactively identify process improvement opportunities and support continuous improvement initiatives.
• Engage in formal and informal knowledge transfer.
• Build and maintain productive client relationships with all firm users.
• Stay current with system information, changes, and updates.

Help Desk Agent

• Lead and perform moderate to high-complexity audit work with limited supervision
• Identify key risks across end-to-end processes and develop risk-based audit scopes and test plans
• Execute and document audit procedures in accordance with Institute of Internal Auditors (IIA) standards
• Provide guidance and mentorship to audit team members throughout audit execution, fostering collaboration and professional growth
• Partner with business leaders to validate findings, identify root causes, and agree on practical, sustainable corrective actions
• Monitor management’s progress on remediation efforts and validate completed actions
• Support department-wide projects and initiatives to enhance Internal Audit methodologies, tools, and assurance capabilities
• Own and advance the Bank's established Compliance and Financial Crimes Compliance coverage strategies
• Stay current on emerging audit standards, regulatory changes, and industry trends, and share insights with the broader team
• Leverage artificial intelligence throughout the audit lifecycle to enhance efficiency, consistency, and insight generation
• Work cross-functionally to advance the Bank's compliance monitoring capabilities toward real-time, continuous compliance auditing

Compliance Audit Manager

• Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting.
• Acts as a first level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinates user problem resolution with outsourced IT consultants as necessary and tracks and reports recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshoots a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft D365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May provide training in use of new hardware or software.
• Develops and maintains catalog of hardware and software equipment and licensing.
• Performs all other tasks as assigned or requested.

Help Desk Support

• Triage, resolve, and escalate tickets within SLA across both Windows and Mac OS environments
• Run onboarding and offboarding end to end — purchasing and configuring hardware, setting up software, syncing Mobile Device Management (MDM), and managing security badge access
• Manage and secure the tools the company runs on, including Microsoft 365, Slack, and Zoom
• Run regular audits to right-size licensing, control software spend, and keep records accurate
• Purchase, configure, and maintain IT equipment for in-office and remote employees alike
• Partner with the cybersecurity team to support SOC 2 compliance
• Write clear documentation and coach colleagues on unfamiliar software and hardware

Helpdesk Technician

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.

IT Manager

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment.
• Handle a wide variety of credit and collection functions.
• Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc.
• Collaborate with EDI/E-Business for new or updated invoice submission automation/integration needs.
• Handle sophisticated, large, or difficult credit accounts.
• Ensure positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
• Implement credit policies to maintain an acceptable risk level.
• Contact customers regarding delinquent payments and prepare reports reflecting credit and collection status.

Credit Specialist

• Provide analytics and reporting support for development and monitoring of credit products
• Support development and enhancement of new and existing credit strategies
• Partner with Strategy Team counterparts
• Support creation of presentations to senior leadership
• Manage the Investment Review Sub-Committee credit process
• Research and provide answers to Provider inquiries
• Drive balanced growth and Provider satisfaction
• Enforcement of existing Bank credit policies

AVP, Portfolio Credit Manager – Health & Wellness

• Data Reconciliation — Compare and reconcile data across invoices, inventory records, budgets, and ordering systems.
• Audit & Accuracy Review — Review and audit information for completeness and correctness.
• Anomaly Research — Investigate discrepancies and research anomalies found during invoice or inventory review.
• File Imports/Exports — Manage import/export of files across systems and portals.
• Online Portal Navigation — Download, upload, and validate data from online portals.
• Excel Reporting — Create, edit, and maintain reports using advanced Excel skills.
• Budget Comparison — Compare invoices to budget projections and identify variances.
• Invoice Review — Validate invoice pricing, quantities, and alignment with purchase orders.
• AI Tools in the Workplace — Use AI tools to improve efficiency and support daily tasks.
• Ticketing Systems — Utilize ticketing system to track requests and process orders (experience preferred).
• New Software Adoption — Learn and adapt to new systems and tools quickly to assist with changing processes.
• Procurement Support — Assist with purchasing processes; procurement background is a plus.
• Organizational Skills — Maintain organized records, files, and documentation.
• Written Communication — Communicate clearly and professionally in written form.
• Inquisitive Problem-Solving — Ask questions when something appears incorrect and proactively seek clarity.

IT Administrative Analyst, Contractor – Part-time

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Lead and develop the underwriting and portfolio management team, including hiring, coaching, performance management, and establishing a culture of accountability, ownership, and continuous improvement
• Own overall asset quality of the portfolio, ensuring risks are proactively identified, assessed, and mitigated through underwriting discipline, servicing actions, and restructuring where necessary
• Ensure consistent and appropriate underwriting standards, credit structuring, and risk assessment practices across all new originations
• Oversee ongoing portfolio surveillance, including covenant compliance, borrower performance, reporting, and early warning indicators, with clear escalation protocols
• Direct and support credit intervention strategies, including amendments, waivers, modifications, and restructurings, to minimize losses and optimize recoveries
• Review and approve underwriting and portfolio analysis work product, ensuring accuracy, completeness, and alignment with bank credit standards and risk appetite
• Establish and enforce portfolio management cadence and controls, including periodic reviews, asset quality grading, and action planning for underperforming credits
• Provide executive-level reporting and insights on portfolio health, risk trends, watchlist assets, criticized/classified exposures, and mitigation strategies
• Partner with senior leadership, credit risk, and loan committee to ensure risk-adjusted decisioning and alignment with strategic objectives
• Coordinate cross-functionally with originations, closing, operations, and risk teams to execute transactions and servicing actions efficiently and consistently
• Drive process improvements and standardization across underwriting, monitoring, and servicing workflows to enhance scalability and control

Credit Manager

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

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