IT Support

• Provide analytics and reporting support for development and monitoring of credit products
• Support development and enhancement of new and existing credit strategies
• Partner with Strategy Team counterparts
• Support creation of presentations to senior leadership
• Manage the Investment Review Sub-Committee credit process
• Research and provide answers to Provider inquiries
• Drive balanced growth and Provider satisfaction
• Enforcement of existing Bank credit policies

AVP, Portfolio Credit Manager – Health & Wellness

• Data Reconciliation — Compare and reconcile data across invoices, inventory records, budgets, and ordering systems.
• Audit & Accuracy Review — Review and audit information for completeness and correctness.
• Anomaly Research — Investigate discrepancies and research anomalies found during invoice or inventory review.
• File Imports/Exports — Manage import/export of files across systems and portals.
• Online Portal Navigation — Download, upload, and validate data from online portals.
• Excel Reporting — Create, edit, and maintain reports using advanced Excel skills.
• Budget Comparison — Compare invoices to budget projections and identify variances.
• Invoice Review — Validate invoice pricing, quantities, and alignment with purchase orders.
• AI Tools in the Workplace — Use AI tools to improve efficiency and support daily tasks.
• Ticketing Systems — Utilize ticketing system to track requests and process orders (experience preferred).
• New Software Adoption — Learn and adapt to new systems and tools quickly to assist with changing processes.
• Procurement Support — Assist with purchasing processes; procurement background is a plus.
• Organizational Skills — Maintain organized records, files, and documentation.
• Written Communication — Communicate clearly and professionally in written form.
• Inquisitive Problem-Solving — Ask questions when something appears incorrect and proactively seek clarity.

IT Administrative Analyst, Contractor – Part-time

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Lead and develop the underwriting and portfolio management team, including hiring, coaching, performance management, and establishing a culture of accountability, ownership, and continuous improvement
• Own overall asset quality of the portfolio, ensuring risks are proactively identified, assessed, and mitigated through underwriting discipline, servicing actions, and restructuring where necessary
• Ensure consistent and appropriate underwriting standards, credit structuring, and risk assessment practices across all new originations
• Oversee ongoing portfolio surveillance, including covenant compliance, borrower performance, reporting, and early warning indicators, with clear escalation protocols
• Direct and support credit intervention strategies, including amendments, waivers, modifications, and restructurings, to minimize losses and optimize recoveries
• Review and approve underwriting and portfolio analysis work product, ensuring accuracy, completeness, and alignment with bank credit standards and risk appetite
• Establish and enforce portfolio management cadence and controls, including periodic reviews, asset quality grading, and action planning for underperforming credits
• Provide executive-level reporting and insights on portfolio health, risk trends, watchlist assets, criticized/classified exposures, and mitigation strategies
• Partner with senior leadership, credit risk, and loan committee to ensure risk-adjusted decisioning and alignment with strategic objectives
• Coordinate cross-functionally with originations, closing, operations, and risk teams to execute transactions and servicing actions efficiently and consistently
• Drive process improvements and standardization across underwriting, monitoring, and servicing workflows to enhance scalability and control

Credit Manager

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

Senior Staff Enterprise Architect – Agentic AI

• Deliver outstanding customer service through accurate transaction processing, thoughtful account maintenance support, and timely resolution of discrepancies or disputes.
• Monitor online deposit accounts by reviewing documentation and account activity for potential fraud while ensuring compliance with banking policies, procedures, and regulatory requirements.
• Conduct deposit reviews and audits, analyze data and produce clear, actionable reports.
• Perform third-party vendor due diligence to ensure partners meet our standards for security, compliance, and reliability.
• Act as a bridge between teams, collaborating with the Contact Center and internal departments to resolve issues and streamline communication.
• Keep policies current through ongoing updates to account disclosures and bank procedures to align with evolving laws and regulations.

Deposit Specialist

• Define and lead WGU’s enterprise AI architecture strategy, including reference architectures, standards, and best practices.
• Establish patterns for integrating AI, ML, and generative AI solutions into enterprise systems in a secure, scalable, and maintainable way.
• Architect AI-enabled solutions such as recommendation systems, intelligent assistants, and automation workflows that align to institutional priorities.
• Define reusable AI services and platforms, including model serving, prompt orchestration, inference pipelines, and shared enablement capabilities.
• Strengthen the data and integration foundations that support AI, including pipelines, data quality, feature engineering readiness, APIs, microservices, and event-driven patterns.
• Enable real-time and adaptive AI use cases by designing event contracts, streaming architectures, and feedback loops that are interoperable across domains.
• Establish responsible AI and governance frameworks that support ethical, secure, and compliant AI usage, including privacy considerations and FERPA alignment.

Senior Enterprise Architect, AI Solutions

• Resolve technical issues for end users on Windows and macOS systems
• Troubleshoot basic network and connectivity problems
• Set up and provision new IT equipment, including laptops, monitors, and peripherals
• Support the ongoing documentation and improvement of systems and processes
• Manage IT assets by tracking new inventory and service or repair activity
• Train end users on the proper use of technology and software
• Assist with phone system management
• Maintain a clean and organized work environment
• Support the IT Manager with additional projects as needed

Help Desk Technician

• Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
• Provides technical support of hardware, systems, sub-systems and/or applications
• Assists with navigating around application menus, may be required to remote into customer's computer
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
• Offers alternative solutions where appropriate
• Records all customer contact information in CRM system
• Escalates more complex problems to the Global Tech Support Specialist when appropriate
• Performs work under general supervision

Global Support Tech Generalist, English, Portuguese Preferred, Employee IT Support

• The successful candidate will lead a team overseeing The Configuration Management Audit team for the Sentinel Program.
• They will work closely with Program leadership to ensure long-term/short-term milestones are accomplished.
• They will gather, track, report, and be responsible for key performance indicators including Audit schedules & Action items closure plan from each audit.
• The Configuration Audit Manager is responsible for planning, scheduling, and conducting comprehensive functional (FCA) and physical (PCA) audits to verify that configuration items (CIs) conform to documentation and functional requirements.
• This role ensures all software and hardware baselines are accurate, audit-ready, and compliant with contract requirements (e.g., EIA-649, ISO 9001).
• The manager will track discrepancies to closure, provide status reporting, and maintain compliance records.
• The manager will also be responsible in creating/maintaining an Audit Plan.
• Tasking will include employee development and training coordination, establishing/ implementing policy, Root Cause Corrective Action (RCCA) response coordination/development and implementation, goal development and engagement planning, and ensuring the competitiveness of the CM Audit team.

Sentinel Configuration Audit Manager

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Report to the VP, Internal Audit Growth & Risk Management
• Execute audit engagements focused on risk management practices and controls
• Conduct testing to assess design and operating effectiveness of controls
• Actively manage completion of testing milestones
• Prepare high-quality audit deliverables and reports
• Maintain awareness of emerging risks and regulatory environment
• Research industry-related topics and maintain audit competency

AVP, Audit Manager – Growth & Risk Management

• Define and maintain the enterprise data architecture strategy, including data platforms, integration patterns, and governance models.
• Establish standards for data cataloging, metadata management, and data lineage.
• Lead architecture for data orchestration and data pipeline design across batch and real-time systems.
• Define and guide enterprise data warehousing/lakehouse strategies.
• Evaluate and recommend Data capabilities, including build vs. buy decisions.
• Lead entity resolution and correlation strategies across disparate systems.
• Partner with business and product teams to define authoritative data sources and domain ownership.
• Establish patterns for data quality, stewardship, and governance.
• Guide selection and implementation of data integration technologies.
• Ensure interoperability and consistency of data across portfolios.
• Mentor and train Portfolio Architects.
• Provide architectural leadership, guidance, and support for the broader architecture community.
• Mentor and coach technical resources across the organization.
• Understand technology trends and how emerging technologies can be used to meet business needs.
• Understand data and analytics technology trends, including data platforms, integration patterns, and governance capabilities.
• Prepare and deliver comprehensive communications to convey architectural direction.
• Establish and document the technical architecture future state that will guide technology decisions for the organization.
• Assist with high-level migration plans to address gaps between the current and future technology state.
• Lead analysis of current technology environment to identify deficiencies and recommend improvements.
• Fulfill temporary assignments to provide leadership on software development teams for large projects with broad impact to the organization.
• Develop strong relationships with and act as a trusted advisor to Portfolio Directors, portfolio architects, Solution Managers and Division Directors.
• Manage and participate in the process for evaluating architectural fit and assessing risk for third-party technology solutions.
• Document the technology strategy with reference guides, standards, architecture principles, technology radar, and best practices.
• Participate on cross-portfolio committees to define direction and create standards for the organization.
• Champion the adoption of new technologies, participate in POC and pilots project, as needed.
• Consult with project teams and implementation teams on design and creation of solution architectures.
• Participate in the review of major standards proposals and resolve differences between other architect.
• Act as a consultant for senior leaders on strategic technical vision, risk management, compliance, governance, and roadmaps.
• Be familiar with and assist with compliance with corporate policies, standards, relevant internation standards and regulatory requirements and ensure all others are doing the same.

Enterprise Architect

• Develop and execute a forward-looking ERP strategy aligned with business objectives.
• Lead and mentor a team of ERP professionals to ensure high performance and accountability.
• Oversee ERP system upgrades, customizations, and integrations with other business systems.
• Ensure data consistency and operational efficiency across platforms.
• Continuously assess and optimize ERP performance and user experience.
• Design and deliver training programs for end-users.
• Provide hands-on support and issue resolution to maintain system reliability.
• Establish and promote ERP best practices across the organization.
• Manage vendor relationships, negotiate contracts, and monitor service levels.
• Collaborate cross-functionally to ensure ERP solutions integrate seamlessly with business processes.
• Evaluate emerging technologies to enhance ERP capabilities and maintain a competitive advantage.

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