IT Support

• The Strategic Sourcing Manager will be responsible for sourcing/procurement related activities and processes associated with the acquisition of products and services for the IT and Digital business functions.
• This includes requirements gathering, creating and issuing Request for Proposal (RFP), proposal evaluation, contract negotiations, contract drafting and administration with the goal to improve spend and quality performance.
• This role supports Senior Managers or Directors and ensures compliance with 7-Eleven sourcing policies and processes.
• You will partner with business stakeholders and suppliers to execute procurement/sourcing activities while building collaborative relationships to deliver improved cost and service levels.

Strategic Sourcing Manager – IT, Digital

• Oversees AI system projects and/or programs of a complex nature
• Brings project management discipline to Enterprise AI projects
• Coordinates across engineering, product, data, and partners to move evolving AI work into structured, deliverable execution
• Assembles and leads the project team
• Identifies appropriate resources needed
• Develops schedules to ensure completion of AI delivery projects
• Manages stakeholder partnerships and mitigates risks
• Familiar with the system scope and project objectives
• Oversees the interdependencies and integration of interrelated AI projects
• Sets strategies and leads program execution to deliver longer-term business value
• Applies working knowledge of AI/ML delivery concepts
• Partners effectively with product management and engineering stakeholders to translate technical direction into structured delivery plans

Senior IT Project Manager, Enterprise AI Delivery

• Partner with senior leadership to support development and delivery of architectural frameworks for complex business and technical needs across multiple groups
• Lead the resolution of complex challenges requiring evaluation across multiple areas, delivering scalable and sustainable solutions
• Provide guidance on implementing transformation strategy, including documenting current state, target state, and transition architectures
• Engage with professionals and managers across the enterprise and serve as an architectural advisor within assigned domains
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies, and industry best practices as the organization progresses toward target state architecture
• Contribute to the definition and adoption of strategic tools and architecture frameworks
• Maintain knowledge of industry best practices and emerging technologies, recommending innovations that enhance operations or provide business value
• Collaborate across teams and serve as a trusted advisor to stakeholders
• Contribute to the development of strategy for business capabilities and support alignment to target state architectures using modern architecture principles and data practices
• Provide constructive challenge to line of business and domain architecture to ensure alignment with enterprise objectives
• Contribute to policies, patterns, standards, non-functional requirements, and methodologies and promote adherence with domain architects
• Participate in architecture councils, review boards, and forums
• Perform portfolio-level analysis to support investment decisions, rationalization, and convergence strategies
• Support data center migration efforts with understanding of full stack architecture dependencies
• Produce architecture specifications and documentation using industry standard modeling languages and tools
• Support efforts to ensure resiliency, fault tolerance, and performance of architecture solutions
• Stay current with technology innovations and apply appropriately within domain or program scope
• Contribute to the ongoing evolution of the architecture practice
• Lead the implementation of complex projects and initiatives that have companywide scope
• Assist in the creation of architectural artifacts for key technology initiatives
• Participate in the definition of future technology architecture and strategy
• Identify medium to high architectural impact projects
• Conduct complex technology and system assessments for architecture solutions
• Communicate the companywide Architecture strategy and direction to both management and systems related teams
• Make decisions in the development and maintenance of architectures
• Understand compliance and risk management requirements for supported areas
• Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Lead Enterprise Architect

• Plan, perform, and lead large/complex audits at the enterprise level as well as other diverse lines of business and specialty areas.
• Design and perform compliance audit procedures, including identifying and defining issues, reviewing and analyzing evidence, and documenting processes.
• Provide significant input into the development of the annual audit plan.
• Leverage available data and analytical tools during the planning, fieldwork, and reporting phases of audit delivery.
• Establish and build working relationships with internal and external management.
• Communicate the results of audit projects to management (written reports/oral presentations).
• Manage audit work and project resources during audit engagements, providing feedback on work performed to audit team members, as appropriate.

Audit Manager – Corporate Compliance Audit

• Facilitate domain-specific program syncs, standups, and team coordination
• Support the domain's quarterly planning and capacity management
• Track domain initiatives, features, and epic health
• Manage dependencies within and across domains
• Ensure Jira hygiene and adherence to product operating model for the domain
• Guide domain teams on change management and prioritization processes
• Maintain accurate data in Jira Plan View for domain work
• Support teams in following established standards and best practices
• Provide visibility into what the domain team is working on and why
• Report on domain program status to leadership
• Track and communicate risks, blockers, and dependencies
• Bridge communication between domain teams and leadership

IT Project Manager

• Providing comprehensive support to the entire Justice Business Unit (BU) by promptly responding to Help Desk calls.
• Conducting expert triage and efficiently managing the resolution of customer service tickets.
• Maintaining proactive communication with customers during outages and service activities.
• Possesses advanced knowledge of application architecture, including each application component and functionality, to effectively troubleshoot issues.
• Monitors assignment group queues within the case management system, prioritizing and resolving tickets in a timely manner.
• Conducts thorough application-level troubleshooting, configuration adjustments, and facilitates case resolution to meet customer needs.
• Actively contributes to the Knowledge Base, enhancing customer self-service capabilities and assisting fellow agents in resolving issues efficiently.

Senior Helpdesk Specialist

• Lead and oversee complex IT projects within the energy sector
• Develop and manage comprehensive project plans, including timelines, milestones, and resource allocation
• Engage with stakeholders, including business units, IT teams, and external vendors
• Identify, assess, and mitigate project risks
• Monitor and manage project budgets
• Ensure that project deliverables meet quality standards and regulatory requirements
• Lead and motivate project teams, providing guidance and support
• Ensure detailed project tracking and senior presentation decks

Senior Retail Energy IT Project Manager

• Own all IT operations end-to-end: device procurement & management, SaaS administration, and identity & access management.
• Administer our Mobile Device Management (MDM) platform and maintain a healthy, secure fleet of Mac and Windows devices.
• Manage core business tools like Google Workspace, Slack, Notion, 1Password, and more — and evaluate new ones as we grow.
• Lead IT onboarding and offboarding so every new hire has a great Day 1 (and every departure is handled cleanly).
• Own our Notion workspace as a core IT system: manage permissions and access controls, maintain structural integrity as we scale, and partner with teams to ensure it stays organized, useful, and secure.
• Stay ahead of AI tooling: evaluate, pilot, and govern AI tools across the business, establish guardrails for responsible use, manage access, and help teammates get the most out of tools like Claude, Cursor, ChatGPT, and others as they enter our stack.
• Build and maintain IT documentation and self-service resources that actually empower teammates to help themselves.
• Implement and maintain IT security fundamentals in close partnership with the Security Engineer: endpoint protection, MFA enforcement, and access controls — you own the IT and SaaS layer; the Security Engineer owns the production and cloud security layer.
• Own Vanta, our GRC platform — manage our compliance posture, track controls, coordinate evidence collection, and project manage our SOC 2, ISO 27001, and PCI certification programs end-to-end.
• Manage our current third-party IT partner (Mann) while building toward transitioning support in-house over time.
• Serve as the go-to for troubleshooting and support, not as a ticket-closer, but as a genuine partner to the team.
• Think proactively: identify gaps before they become problems and build the infrastructure for where we're going, not just where we are.

Senior IT & Business Continuity Manager

• Manage assigned pursuits of moderate complexity from kickoff through submission.
• Contribute pursuit-specific inputs to go/no-go evaluations, including compliance assessment, schedule feasibility, and resource considerations.
• Develop and write substantive proposal content, including qualifications, project narratives, executive summary inputs, and resumes, with guidance from senior staff.
• Establish and manage pursuit schedules, coordinating internal contributors and subconsultants.
• Conduct compliance reviews on assigned content to confirm adherence to RFQ and RFP requirements.
• Maintain Salesforce opportunity records for assigned pursuits, including revenue values, stage progression, and outcome documentation.
• Ensure resumes and project sheets sourced from Flowcase are current and aligned with pursuit messaging.
• Develop content and materials for client presentations and interviews on assigned pursuits.
• Support interview preparation including coaching sessions, mock interviews, and slide development under the direction of senior staff.
• Provide guidance and quality review to Pursuit Coordinators on assigned work.
• Support Pursuit Managers and Senior Pursuit Managers on larger pursuits as a section lead or content contributor.

Associate Pursuit Manager

• Work in a high-energy team, writing code using best engineering practices.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Analyze, implement, test, document and maintain new and current software applications.
• Assist in estimating and planning throughout the software development life cycle.
• Support people and process improvement strategies for the organization.
• Deliver solutions adhering to the software architecture strategy, coding standards, and organizational policies and procedures.

Software Engineer

• Plan, schedule, and manage capital facilities and transportation infrastructure projects, including development of construction schedules, logistics, and overall project execution.
• Review and oversee project designs, engineering plans, specifications, and contract documents; evaluate preliminary and final designs, verify site conditions, and recommend modifications to address safety, accessibility (e.g., sidewalks, curb ramps, turnouts), and constructability.
• Direct, manage, and evaluate services provided by licensed professionals, architects, engineers, and consultants to ensure compliance with Capital Metro initiatives and regulatory requirements.
• Develop project scopes and specifications; support and monitor the bidding process, participate in pre-bid meetings, assist with contractor selection, and participate in engineering contract award/task order processes.
• Conduct field visits and inspections to monitor compliance with contract documents and specifications; oversee construction logistics, monitor schedule adherence, and direct work changes or stoppages when necessary.
• Monitor consultants and contractor adherence to contractual terms, identify discrepancies, and facilitate timely resolution in coordination with project stakeholders.
• Develop and manage project budgets, monitor expenditures, approve consultant and contractor payments, prepare cash-flow projections, review monthly invoices, and maintain accurate financial records and master tracking spreadsheets.
• Provide technical advice and assistance to Capital Metro management, field staff, contractors, and consultants throughout the design and construction phases.
• Assist in the development, implementation, and application of design and construction related project management policies and procedures.
• Act as liaison with internal departments and external organizations; represent Capital Metro with state, county, and city agencies, jurisdictional authorities, and elected officials.

Project Manager II, Transit Infrastructure

• Deliver IT support with a focus on high responsiveness and exceptional customer service
• Maintain local desktop and hardware operations
• Manage service desk throughput
• Act as a key resource for SharePoint site administration and user solutions
• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or escalate when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

IT Support Specialist

• Assist in development of IT audit plan and audit strategy.
• Lead and perform pre and post reviews of system implementations and/or enhancements.
• Provide consultation on risk management and effective controls development.
• Define, execute, and manage complex IT audits to ensure completion of the annual audit plan.
• Obtain, analyze, and appraise internal system controls for adequacy, effectiveness, and efficiency, while evaluating compliance with established policies, procedures, and plans.
• Manage completion of the company's Sarbanes-Oxley compliance review.
• Report engagement observations to IA management with constructive recommendations for improving operations and controls, promoting growth, reducing costs, and ensuring compliance with applicable laws and regulations.
• Consistently communicate (both verbal and written) any potential audit issues to all levels of the audit area in a timely manner.
• Perform special reviews and audits at the request of management.
• Identify risks within a process/functional area and recommend controls to mitigate risks.
• Supervise and coach senior and staff auditors.
• Coach and develop people by sharing knowledge and helping team members attain experiences that cultivate technical competencies.
• Manage direct reports.

Senior Manager, IT Audit

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls.
• Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes.
• Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency.
• Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively.
• Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC.
• Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms.
• Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth.
• Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

IT Engineer

• Responsible for answering inbound and outbound contacts
• Document the contact details within the ticketing system(s)
• Provide customers with timely and accurate responses
• Assist customers in troubleshooting and resolving problems
• Interface well with customers at various levels of seniority
• Serve as the initial point of contact for troubleshooting hardware/software issues
• Address support requests received over the phone, chat, or email and/or web-based systems
• Properly diagnose issues and route unresolved issues to the next level of support
• Perform account password administration and process new user account requests
• Monitor customer problems to ensure prompt service/resolution is provided
• Remain on queue and available to assist end users during specified shift

Help Desk Analyst, Tier 1

• Define and govern enterprise application architecture standards and patterns
• Architect and guide solutions using C#/.NET, Angular, and Azure‑native services
• Design real‑time, event‑driven, and API‑based integrations, including Azure Service Bus
• Provide hands‑on architectural leadership across delivery teams
• Establish CI/CD and DevOps practices using Azure DevOps
• Partner with Product, Engineering, and Security to align architecture with business goals
• Support SAFe 6.0 execution by providing architectural runway and technical guidance
• Review solution designs for scalability, security, and long‑term maintainability
• Mentor engineers and architects on modern application and integration architecture
• Collaborate on SaaS integrations, including Salesforce, Informatica CAI (bonus)

Enterprise Application Architect

• Leading end-to-end project management for infrastructure, cloud, and database initiatives
• Facilitating Agile Scrum ceremonies
• Applying traditional project management techniques such as project charter development
• Managing and maintaining JIRA project boards, backlogs, epics, stories, and sprint configurations
• Collaborating with infrastructure, cloud, and database teams
• Identifying, tracking, and mitigating project risks, issues, and dependencies
• Coordinating resource planning and task assignments across technical teams
• Producing and distributing regular project status reports, dashboards, and executive summaries

IT Operations Project Manager

• Provide daily leadership, guidance, and oversight to Customer Service Representatives.
• Provide overall program leadership, direction, and oversight for all contract activities.
• Ensure compliance with all Performance Work Statement (PWS) requirements, policies, and service level standards.
• Manage staffing, scheduling, performance metrics, quality assurance, and risk mitigation activities.
• Oversee program reporting, deliverables, and continuous process improvement initiatives.
• Coordinate with Government stakeholders to resolve issues and ensure customer satisfaction.
• Supervise contract personnel and ensure effective communication across all functional areas.
• Monitor contract performance and implement corrective actions as needed to meet contractual objectives.
• Performs additional duties as assigned

Program Manager – Help Desk

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end delivery of complex technical programs and projects — spanning software development, platform engineering, cloud infrastructure, data and analytics, and system integrations — from initiation through to production release and stabilization
• Act as the connective tissue across cross-functional teams including Engineering, Product, Design, Data, DevOps, Security, and Business Operations — aligning priorities, resolving blockers, and maintaining delivery momentum
• Design, implement, and continuously improve project delivery processes and workflows tailored to the organization’s technical context — including intake and scoping, sprint ceremonies, release coordination, dependency tracking, and post-delivery retrospectives
• Develop and own project delivery artefacts: project charters, detailed plans and schedules, RACI matrices, risk registers, status dashboards, and decision logs; always keep them current and decision-relevant
• Establish and manage governance structures including steering committees, technical review checkpoints, change control processes, and escalation paths appropriate to the complexity and risk profile of each initiative
• Partner with Engineering and Product leadership to align technical roadmaps with business priorities; facilitate trade-off conversations around scope, capacity, technical debt, and delivery sequencing
• Proactively surface and manage risks, issues, and dependencies across workstreams; develop mitigation strategies and drive resolution with clarity, urgency, and accountability
• Own project financials — track budgets, actuals, and forecasts; report variances to leadership with context and corrective actions
• Facilitate requirements clarification, technical scoping, and estimation sessions in partnership with engineering leads, architects, and product managers; translate business needs into well-defined delivery scope
• Drive and coordinate cross-team release planning, sprint reviews, and PI planning ceremonies in agile and scaled agile environments; ensure dependencies between squads are visible and managed
• Define and embed delivery metrics and reporting frameworks — velocity, cycle time, delivery predictability, risk exposure — to give leadership clear, real-time visibility across the portfolio
• Lead change management and communication planning for technically complex initiatives; ensure impacted teams and stakeholders are informed, prepared, and aligned throughout delivery
• Develop and maintain process documentation, delivery playbooks, workflow standards, and tooling guidance; institutionalize best practices so delivery quality scales beyond individual programmes
• Prepare and present concise, well-structured executive status updates, programme reviews, and decision packages for senior technical and business leadership

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