IT Support

• Deliver audit reports, Internal Audit and Regulatory issue validation and business monitoring and governance committee reports relating to AI model development, validation and deployment
• Act as a trusted subject matter experts on AI Model risks and controls across the IA team
• Oversight of portfolios within the AI Non-model Objects team including stakeholder engagement, assessment of key emerging and inherent risks, etc.
• Participate in business initiatives and pro-actively advise and assist the business on change initiatives
• Implement integrated auditing concepts and technology, and follow trends in the Audit field and adapt them for the Audit function
• Identify solutions for a variety of complex and unique control issues, utilizing complex judgement and sophisticated analytical thought
• Analyze report findings, and recommend interventions where needed, proposing creative and pragmatic solutions to risk and control issues
• Partner with Directors and Managing Directors to develop approaches for addressing broader corporate emerging issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Senior Audit Manager – AI Non-model Objects

• Guide enterprise transformations and lead contributions to connect, integrate, and modernize applications.
• Create and drive business and enterprise-level technical architecture roadmaps, evolutions, and transitions.
• Use and develop consistent architecture patterns and practices across multiple teams.
• Support application portfolio optimization and modernization through process and system transformations.
• Lead technical and design discussions with business teams and executive stakeholders to align on requirements.
• Partner with infrastructure, networking, and cloud teams to ensure scalability, reliability, and security.
• Interact with functional and program teams, corporate service teams, and outsourced providers to guide application deployments and system migrations.
• Develop architecture artifacts associated with all phases of the TOGAF Architecture Development Method using Cameo and ArchiMate for formal modeling notations.
• Conduct technology assessments, proof-of-concepts, and pilot projects to validate feasibility and demonstrate value proposition to stakeholders.
• Provide technical leadership and guidance to agile development teams, to ensure the intended architecture is realized and best practices and standards are followed.
• Mentor front-line technical staff to elevate technical abilities and prepare them to step into the role of a solution architect.
• Mature Digital Technology’s architecture practice by partnering with enterprise architects on shared principles, strategies, and implementation techniques.
• Contribute to growing the maturity and capabilities of the architecture and digital teams.
• Advocate for architecture by building key influence relationships and socializing architecture contributions across Raytheon.
• Lead and/or participate in SAFe planning events and ceremonies.
• Mentor and support architecture practices in SAFe.
• Help manage backlog, risks, opportunities, and focus areas to ensure visibility and team prioritization.
• Lead continuous improvement activities to improve productivity and reduce friction in delivering work products.

Enterprise Architect – Applications and Solutions

• Define and maintain enterprise architecture (EA) frameworks, standards, and reference architecture across business domains (application, data, infrastructure, and integration)
• Collaborate with Governance Committee and Architecture Review Board (ARB) to ensure compliance with standards
• Develop and enforce architecture principles, design patterns, and technology selection criteria
• Align IT strategy with business capabilities, creating capability maps and future-state architecture roadmaps
• Provide architectural oversight for major programs, ensuring scalability, interoperability, and long-term sustainability
• Lead the development and adoption of enterprise reference architectures for on-prem and cloud applications, data, integration, security, and digital platforms
• Standardize technology stacks, APIs, and integration patterns (e.g., microservices, event-driven architecture)
• Define best practices for hybrid/multi-cloud environments and platform engineering
• Ensure alignment with regulatory, compliance, and cybersecurity requirements
• Establish and scale a unified DevSecFinOps model integrating development velocity, security posture, and cost optimization across Taylor
• Drive adoption of CI/CD pipelines, infrastructure-as-code (IaC), automated testing, and release management frameworks
• Embed security controls into development workflows and SDLC processes
• Assess current application landscape and define modernization strategies (rehost, replatform, refactor, retire, replace)
• Lead transformation toward cloud-native, API-first, and composable architectures
• Partner with business stakeholders to prioritize modernization initiatives based on value and risk
• Identify, evaluate, and incubate emerging technologies (Spec-Driven Development, AI/ML, Agentic AI, automation, data platforms, etc.)
• Build partnerships with technology vendors, startups, and system integrators
• Mentor architects and engineering teams, fostering a culture of engineering excellence and continuous improvement

Senior Director of Enterprise Architecture – Innovation, Oracle Fusion

• Translate complex business requirements into specific system, application, integration, and process designs that support large‑scale enterprise solutions.
• Develop end‑to‑end architectural blueprints encompassing data, application, integration, security, and infrastructure components, with a focus on MDM and analytics.
• Construct detailed solution scope documents, including functional and non‑functional requirements, architectural decisions, and traceability back to business outcomes.
• Define and maintain reference architectures, standards, and patterns for MDM, data integration, and analytics platforms.
• Design and implement master data solutions for multi‑terabyte MDM implementations, with emphasis on healthcare provider and member domains.
• Lead the development and implementation of new MDM capabilities using the Informatica application tool stack in IDMC (or equivalent platforms).
• Collaborate with data architects and subject matter experts to model as‑is and to‑be processes involving master data, identity resolution, survivorship, and trusted attribution.
• Ensure MDM solutions support enterprise data quality, data stewardship, and cross‑program data integration objectives.
• Design and oversee extract/transform/load (ETL) processes using Oracle, Snowflake, Informatica PowerCenter, and related tools to load data into MDM and analytics environments.
• Provide technical leadership for the development, testing, and maintenance of enhancements and upgrades to MDM application layers and related integration components.
• Assume operational responsibility for metadata loads and metadata management processes, including lineage, cataloging, and impact analysis.
• Ensure that build and deployment of MDM and ETL components comply with coding, security, and data governance standards.
• Participate in the construction of detailed financial models that align with complex services proposals and solution architectures.
• Develop risk assessments and corresponding mitigation plans for complex services and technology proposals, including technical, operational, and financial risks.
• Align solution architectures with budgetary constraints, cost recovery models, and long‑term total cost of ownership (TCO) considerations.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize master data for complex data domains.
• Build and maintain a library of standardized prompts and query templates for common reporting and analytics needs.
• Provide subject matter expertise on validating AI output, including identifying and mitigating hallucinations and ensuring adherence to data governance and compliance regulations.
• Promote a data‑driven culture by enabling and empowering staff to effectively utilize data and AI capabilities for decision‑making.
• Stay current on emerging AI, data analytics, and MDM tools and techniques and incorporate relevant innovations into enterprise architectures.
• Work with program areas and sponsors to plan and execute multiple analytics and MDM‑related projects asynchronously.
• Translate complex architectural concepts, project findings, and data limitations into simple, non‑technical language for leadership and program staff.
• Provide expert guidance on interpreting data trends, master data impacts, and complex data questions across business domains.
• Serve as a “trusted expert advisor” on technical services for internal stakeholders, including formal presentations and technical briefings.
• Ensure that all solution designs, MDM implementations, and related integrations adhere to enterprise architecture standards, data governance policies, and security requirements.
• Contribute to the definition and refinement of standards, guidelines, and best practices for MDM, data integration, and analytics.
• Follow all organizational Standard Operating Procedures related to cost modeling, approvals, reviews, and associated workflows and deliverables.

Enterprise Architect III

• Collaborate with the Office of the Chief Data Architect (or equivalent) on initiatives related to performance analytics and data governance.
• Architect cloud data hub integrations with Medicaid data and other enterprise data domain platforms.
• Develop best practices and methodologies to mature data management framework capabilities and practices.
• Develop enterprise data policies and standards that support the development and implementation of an enterprise data governance framework.
• Serve as a Data Architecture and Data Management subject matter expert for Medicaid and related domains.
• Develop detailed knowledge of underlying enterprise data assets and data products and provide subject matter expertise on content, current usage, and potential future uses of data.
• Assist in development and implementation of data quality processes, controls, and metrics.
• Consult with business owners of data assets, providers of enterprise analytics, and IT leadership to develop Medicaid analytics strategy for future funding, design, and implementation.
• Provide expertise in data harmonization, master data management and governance, data quality, and metadata management.
• Provide guidelines on creating logical and physical data models and on standards for governed data.
• Review changes to technical and business metadata, assess impacts on enterprise applications, and ensure impacts are communicated to appropriate stakeholders.
• Establish measures to track the completeness and quality of metadata for enterprise information to support reduction of data redundancy and fragmentation, and to minimize unnecessary movement of data while improving data quality.
• Assist in selecting data management tools and in developing standards, usage guidelines, and procedures for their use.
• Assist in identifying appropriate data sourcing and extraction processes and in identifying and nominating systems of record for data usage across applications.
• Assist in performing root cause analyses related to information issues and non‑conformance to published data standards based on review of technical metadata from multiple source systems.
• Build business cases to support collaborative Master Data Management (MDM) efforts and adoption.
• Work with enterprise architecture, data architecture, and program stakeholders to develop Medicaid data and analytics strategies aligned to long‑term organizational goals and objectives.
• Work with program areas and project sponsors to plan and execute multiple analytics projects asynchronously.
• Translate complex technical and analytical findings into clear, non‑technical language for leadership and program staff, including explanation of data limitations and appropriate usage.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize Medicaid data for complex data domains.
• Develop and maintain a library of standardized prompts and query templates to support common reporting and analytics needs.
• Provide subject matter expertise on validating AI output, with particular emphasis on identifying and mitigating hallucinations and inaccuracies.
• Ensure all data outputs generated or supported by AI adhere to organizational reporting standards, data governance, and compliance regulations.
• Promote a data‑driven culture by enabling and empowering staff to effectively utilize data and AI‑based tools.
• Stay current on emerging AI and data analytics tools, technologies, and techniques, and recommend improvements to enhance program data and analytics capabilities.

Enterprise Architect

• Provide analytics and reporting support for development and monitoring of credit products
• Support development and enhancement of new and existing credit strategies
• Partner with Strategy Team counterparts
• Support creation of presentations to senior leadership
• Manage the Investment Review Sub-Committee credit process
• Research and provide answers to Provider inquiries
• Drive balanced growth and Provider satisfaction
• Enforcement of existing Bank credit policies

AVP, Portfolio Credit Manager – Health & Wellness

• Review and adjudicate claims in accordance with ACAS claim processing guidelines
• Work closely with other members of the Commercial Services Operations team providing root cause analysis and precise resolution of affected claims
• Ensure the rework project claims are resolved accurately and on time
• Serve as a medical/hospital claim processor for rework projects, compliance, and complex issues

Claim Benefit Specialist

• Responsible for leading a team of application developers, engineers, and support specialists
• Oversee both application development and delivery
• Monitor and support systems in coordination with internal IT teams and vendor partners
• Establish and maintain strong vendor relationships
• Drive effective communication and ensure timely resolution of incidents, issues, and enhancements
• Provide key input into business application requirements
• Lead testing, quality assurance, and change management activities
• Support technical execution for client product implementations
• Perform in-scope application configuration changes
• Oversee application-related BCP/DR testing

IT Manager III – Banking and Payments Platforms Service Delivery Lead

• Leads and responds to escalated cyber security alerts and incidents
• Identifies complex attack patterns and suggests mitigation strategies
• Monitors and detects compromises, risks, vulnerabilities, and network security threats
• Reviews the network environment for new and evolving cyber threats
• Conducts penetration testing, vulnerability assessments, and threat modeling
• Provides written assessments focused on threats and vulnerabilities
• Leads IT and business teams for effective incident distribution
• Mentors junior team members

Threat Emulation and Exploit Engineer

• Provide Tier 1 support for operational systems, including Yardi Voyager, RentCafe, Funnel, and other supported applications.
• Troubleshoot day-to-day system issues and respond to user questions in a timely manner.
• Support system configuration updates as needed.
• Assist with data imports and exports between Yardi Voyager and integrated systems.
• Support report requests and troubleshoot reporting issues.
• Escalate complex issues when needed and follow through to resolution.
• Track support requests and communicate updates with internal teams.
• Serve as a primary point of contact with Yardi and third-party software vendors for support tickets and issue resolution.
• Submit, monitor, and follow up on vendor support requests.
• Maintain strong vendor relationships to support timely responses and issue resolution.
• Assist with system upgrades, updates, and release testing.
• Help ensure integrations between systems are functioning as expected.
• Report recurring issues and assist with identifying long-term solutions.
• Assist in developing and maintain standard operating procedures (SOPs) related to operational systems.
• Create and update user guides and support materials.
• Assist with onboarding and training new system users.
• Review and update documentation to ensure ongoing accuracy.
• Build knowledge of how operational teams use systems in day-to-day workflows.
• Identify opportunities to improve user experience and system processes.
• Share feedback from users and recurring support trends with internal teams.
• Stay informed on system updates and enhancements for supported platforms.
• Assist with testing and user acceptance activities for system changes and updates.
• Support operational teams in adopting system changes and updates.
• Support business initiatives by continuously looking for AI products and implementing throughout the company.

Operations Systems Support Specialist

• Manage, mentor, and develop a team of IT support technicians.
• Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
• Develop and implement IT support policies, procedures, and best practices.
• Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
• Analyze and report on support metrics to identify areas for improvement.
• Serve as a point of escalation for advanced technical support issues.
• Maintain a comprehensive knowledge base of support procedures and technical solutions.
• Ensure team adherence to service level agreements (SLAs) and quality standards.
• Develop training programs for staff to enhance technical skills and customer service capabilities.
• Stay current with industry trends and emerging technologies to continuously enhance support services.
• Participate in IT projects and initiatives to improve overall business operations.

IT Support Manager

• Develop and maintain the long-term technology roadmap for CAPPS systems, data, and platforms to support CPA business goals, ensuring architectural guidelines for solution design, integration patterns, security, cloud usage, and technical best practices are followed.
• Lead the CAPPS Technology Operations section by setting team direction, serving as the primary escalation point for complex technical issues, prioritizing work, driving change and innovation, and delegating effectively to strengthen staff capabilities.
• Coordinate all CAPPS technical activities between the Technology Operations Team and internal CPA stakeholders, external CAPPS customers, and contracted vendors, including the Managed Services provider and software vendors.
• Oversee and assist with troubleshooting technical issues related to CAPPS software applications and supporting infrastructure, including testing activities and communication of technical requirements to functional and technical staff.
• Ensure all digital products and content meet WCAG 2.1 accessibility standards, including regular compliance reviews and implementation of remediation when accessibility issues are identified.
• Assist with contract management oversight responsibilities, including participation in annual IT control audits, ensuring data security, user permissions, audit trail integrity, and compliance with organizational and regulatory standards.
• Maintain documentation related to architecture, configuration, integrations, and change management, and prepare regular status and productivity reports for CPA management review.
• Review and provide approval recommendations for all assigned Technical Deliverables related to CAPPS Architecture, System Development Lifecycle, Disaster Recovery, Security Plans, and related technology plans.
• Plan and coordinate technical upgrades including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while overseeing CAPPS Service Desk operations (BOSSDesk), including design, configuration, testing, and software administration support.
• Serve as a technical advisor during CPA procurement cycles, supporting research, solicitation document development, technical specification development, and evaluation and negotiation phases for products and services associated with the CAPPS Program.

Enterprise Architect – CAPPS Program

• Influences others regarding technologies, solutions to problems, processes and best practices for implementation
• Provides and implements technology solution guidance for existing problems within the Enterprise Architecture function
• Recommends and participates in the analysis, evaluation and development of enterprise strategic and operating plans
• Researches and analyzes current information technology environment to detect critical deficiencies
• Advises and delivers informational IT training to stakeholders as needed

Associate, Enterprise Architecture

• Support onboarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

Specialist Technician – Technology Support, IT Support

• Provide onsite and remote Help Desk support for employees company wide.
• Reset passwords, troubleshoot electronic equipment malfunction, adjust end user account permissions across various platforms.
• Assist with setup and maintenance of the equipment at the office.
• Prepare desktops for work from home employees and facilitate the pick up of the equipment at the office.
• Verify that all equipment is accounted for when work from home employees return equipment setups.
• Manage equipment inventory and keep accurate records of amounts and the status of equipment in storage.
• Submit equipment purchase proposals to the IT Manager for review.

Help Desk Agent – Seasonal

• Oversee day-to-day operations for EUC, mobility, endpoint support, and related IT services across corporate offices, stores, distribution centers, field users, and remote work environments.
• Ensure endpoint services are reliable, secure, supportable, and aligned to business needs, service level expectations, contractual obligations, and customer experience goals.
• Serve as an escalation leader for high-impact incidents affecting end-user technology, mobility services, device connectivity, endpoint access, application usability, and service availability.
• Coordinate operational delivery across internal IT teams, Managed Service Providers (MSPs), vendors, security, networking, infrastructure, service desk, and business stakeholders.
• Drive root-cause analysis, preventive action, and continuous improvement for recurring incidents, systemic failures, performance trends, and gaps in operational execution.
• Own the operational strategy and lifecycle roadmap for assigned endpoint and mobile device fleets, including refresh planning, standardization, configuration management, OS readiness, patching, inventory accuracy, and end-of-life planning.
• Lead device management practices across Windows, macOS, iOS/iPadOS, Android, and specialized handheld/RF environments using modern management tools and governance standards.
• Oversee endpoint platform capabilities such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, mobile device management, software deployment, imaging, zero-touch provisioning, and device compliance reporting.
• Partner with business teams to plan and execute hardware refreshes, store technology deployments, mobility upgrades, kitting, shipping, returns, recycling, warranty support, break/fix processes, and asset recovery.
• Develop repeatable standards for endpoint build, enrollment, configuration, security baselines, application deployment, documentation, testing, and production readiness.
• Champion ITSM across the IT organization by improving how support requests, incidents, problems, changes, knowledge articles, and service delivery processes are logged, routed, prioritized, tracked, measured, and resolved.
• Establish and maintain operating practices that improve service quality, reduce ticket aging, increase first-contact resolution, strengthen communication, and create measurable accountability.
• Lead or contribute to change management, CAB readiness, release planning, deployment validation, risk review, backout planning, and post-implementation review for endpoint and mobility changes.
• Ensure operational processes support audit readiness, security requirements, software compliance, asset controls, and documented evidence for assigned technology areas.
• Use operational data, support trends, and business feedback to identify improvements in workflow, staffing, vendor performance, documentation, and customer experience.
• Develop and execute a multi-year EUC and device management strategy that improves supportability, scalability, security, cost efficiency, user experience, automation, and operational maturity.
• Identify and implement practical AI and automation use cases that support IT operations, including ticket analysis, knowledge management, documentation, endpoint fleet analytics, proactive risk detection, self-service enablement, reporting, and operational decision support.
• Translate technical opportunities, risks, and constraints into business-relevant recommendations for leadership and stakeholders.
• Manage assigned vendor, partner, and MSP relationships, including service expectations, escalations, performance reviews, contract inputs, renewals, service improvements, and accountability to deliverables.
• Support annual budget planning, forecasting, cost control, invoice validation, capital planning, operating expense management, software/license optimization, and cost-benefit analysis for assigned services.
• Maintain disciplined asset management practices for assigned hardware and software, including inventory accuracy, procurement coordination, deployment tracking, recovery, reconciliation, and lifecycle reporting.
• Evaluate financial and operational trade-offs for technology alternatives, vendor options, support models, refresh timing, and service delivery improvements.
• Ensure technology investments are aligned to business needs, risk reduction, operational efficiency, and measurable outcomes.
• Partner with security, infrastructure, compliance, audit, and risk teams to ensure EUC and mobility services adhere to security policies, IT standards, regulatory expectations, and internal control requirements.
• Strengthen endpoint security posture through device compliance, patch readiness, access controls, certificate/profile governance, secure configuration, encryption, logging, and timely remediation of identified risks.

IT Manager – Endpoint & End User Technology Services

• Define and drive the organization's architectural vision and roadmap for enterprise use-cases in Agentic AI, GenAI, Machine Learning, Data strategies for AI needs
• Serve as the technical liaison between business units and IT departments
• Establish and enforce architectural best practices and standards
• Define the enterprise AI reference architecture including GenAI/Agentic AI patterns, agent frameworks, ML pipelines, data foundations and AI services
• Shape AI adoption roadmap balancing innovation with architectural integrity and operational readiness
• Align AI initiatives with business capabilities, value streams and enterprise architecture standards
• Lead efforts to modernize and streamline legacy architecture
• Provide executive-level presentations on architecture initiatives
• Lead independent research on upcoming AI technologies, their usage patterns and industry impacts

Senior Staff Enterprise Architect – Agentic AI

• Ensure all claims within the unit meet or exceed quality and regulatory requirements
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data
• Ensure corrective actions are taken to correct deficiencies
• Recruit and develop people
• Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing
• Identify and implement staff development and training need to support an effective succession plan
• Timely and responsive employee coaching and performance counseling
• Travel as needed throughout the Auto Club Enterprises footprint - estimated 25%

Claims Unit Manager – Catastrophe

• Lead underwriting, grading, and risk management efforts for a portfolio of counterparties active in financial and physical commodities products with various affiliates of Wells Fargo
• Recommend and justify credit limits for financial and physical commodities trading businesses, negotiating master documentation, escalating limit exceptions, and reacting to the credit quality of assigned sector(s)
• Maintain existing portfolio across a broad array of disciplines in keeping with underwriting policies and identified best practices
• Review and research multifaceted, large-scale, and long-term industry and counterparty business models that require in-depth evaluation of multiple factors
• Make decisions in complex situations requiring exceptional understanding of the function, policies, procedures, and compliance requirements that influence and lead a broader work team to produce deliverables and drive new initiatives
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Collaborate and consult with peers, colleagues, and mid-level to more experienced managers to resolve issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Vice President, Commodities Counterparty Credit Manager

• support and execute IT risk management activities aligned with the Company’s Risk Appetite and Corporate Strategy
• partner with IT leadership, other Risk Teams and business stakeholders to identify, assess, and manage technology risks, ensuring compliance with regulatory expectations and internal standards
• oversee the development, tracking, and reporting of IT KRIs within GRC and Workfront platforms to provide timely insights into emerging risks and trends
• coordinate and help lead reviews of Service Organization Control (SOC) reports to validate IT control effectiveness and identify potential gaps impacting risk posture
• ensure the accuracy and completeness of the IT risk control inventory, including updates for new controls, retirements, and alignment with regulatory and internal standards
• develop and deliver high-quality materials for governance forums, ensuring clarity on risk issues, mitigation strategies, and decision-making support
• serve as a trusted advisor to IT stakeholders by offering guidance on risk identification, exception management, mitigation strategies, and compliance with enterprise risk frameworks
• aggregate and analyze data for issue owners to monitor remediation progress and escalate delays or concerns to leadership
• organize and execute mock regulatory exams and remediation exercises to strengthen preparedness for supervisory reviews and internal assessments
• prepare and present risk and control updates for key governance bodies, ensuring transparency and actionable insights
• create reports and presentations that communicate IT risk posture, trends, and strategic initiatives to senior leadership
• implement safety procedures and data recovery plans
• develop user manuals, as well as policies, procedures, and safety protocols
• work with IT Leadership in employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members’ work
• analyze a variety of data and summarize findings in applicable reports or other communication mediums
• utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads

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